At the Depot they put the wrong address label on my parcel for Poland. DPD admitted their mistake and promised to sort it out, which they didn’t. I have spoken to several people who didn’t help at all, then a case was opened, this was closed without telling me. When I asked why I had heard nothing I was told several different stories, then a second case was opened. Bearing in mind DPD admitted it was their fault, I put in a claim, all they keep asking for is details and photos that I am unable to give them. So it looks as if the Christmas presents I sent and all my money has gone down the drain and I will not be reimbursed. I think perhaps their Chief Executive should know exactly how customers are treated. To say I am disappointed is an understatement and unfortunately I would not be able to recommend them, as they really don’t seem to care for their customers and customer service seems non existent.