DX Reviews

1.2 Rating 1,463 Reviews
4 %
of reviewers recommend DX
1.2
Based on 1,463 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 8%
Accurate And Undamaged Orders
Greater than 73%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Returns Process
Could Be Better
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DX 1 star review on 23rd April 2024
Alex
DX 1 star review on 23rd April 2024
Alex
DX 1 star review on 14th April 2024
Sharon Willoughby
DX 1 star review on 14th April 2024
Sharon Willoughby
DX 1 star review on 12th April 2024
Sean
DX 1 star review on 12th April 2024
Sean
DX 1 star review on 12th April 2024
Sean
83
Anonymous
Anonymous  // 01/01/2019
Like so many others, I waited in but no delivery came. I received a text to say I'd have to reschedule because the delivery could not be made as I was out which was not true. Also said they had left a calling card. Of course they had not. Spent a long time trying to track down a telephone number for them that isn't just an automated message that cuts me. So far I've spent nearly 20 minutes on the phone trying to get through to them. Awful service, awful customer service too.
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Posted 3 weeks ago
Communication is non existent. Charge for services they don't provide.
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Posted 3 weeks ago
No attempted delivery made no card received. supposed to be next day delivery. a week has passed. You cannot phone them as they never answer calls or contact them
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Posted 3 weeks ago
Really disappointed with the service. It says in the link: "delivered. Signed paperwork". Nobody even came with the delivery. How can it say in the link that items were delivered and even signed for. The place of delivery is also stated in a totally different town. It is really disappointing and I hope it will be put right.
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Posted 3 weeks ago
My experience was the same as countless others with DX. I had the delivery slot. I waited in, watching carefully. They didn't visit the property, they then claimed they could not access the property. Sadly for DX on this occassion, they were visiting a property that has extensive CCTV coverage with voice alerts, alerts on computers, mobile devices, and TVs within the property. There is 24 hour coverage. Getting to our front door trips 3 cameras. We never miss anyone getting to our front door. A review of the footage confirms that the AI notification did not fail and that there was no traffic on our drive for an hour before, through to an hour after our delivery slot. I watched the tracker and can see that they got fairly close around 19:56. I kept particularly vigilant personally watching the drive and surrounding area to help a driver find our property if they looked lost.
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Posted 3 weeks ago
Over 2 weeks the parcel was out for delivery on 8 days has never arrived. "next day delivery" kept saying card left they never came anywhere near the house. The parcel has now been given to another company. I would give them a -star
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Posted 3 weeks ago
as others have mentioned, absolutely hopeless. Came to deliver, item not on truck, but promised it would be on another arriving shortly. it wasn't. nothing the next day, rebooked the following day. nothing. rebooked the following day nothing. and again. lied to the seller saying it had arrived. don't answer forms or pick up the phone.
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Posted 3 weeks ago
The parcel turned up 2 days early which I wasn't in but I also was in work so didn't get the message they was coming till it was to late I didnt realise it couldn't be left at a neighbours house as it needs a signature. So I went to rearrange the delivery date on their site and put it for the following Tuesday which I was able to take off work to receive a message saying they wasn't coming so had to rearrange it again and on their site the next day Wednesday was available so I have selected that and yet again another message saying they aint coming but now I cant get a day off work and I wont be home till late every day. They should provide dates they cant full fill
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Posted 3 weeks ago
I have had DX delivery to me twice just recently. Both deliveries were well executed. Parcels both arrived in promised time slots. I say well done DX Keep up the good work.
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Posted 3 weeks ago
Waited in all day and no delivery. Cannot get through to them, complete waste of a day.
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Posted 3 weeks ago
Having seen the reviews I was quite concerned about my delivery. However, I had a live plant delivery from DX Express today. Box was intact, plants inside not damaged at all and it arrived on the earlier side of the estimated delivery time. Very happy. Drivers name was Alfred. A+ :)
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Posted 3 weeks ago
Drivers leave the handbrakes off their vehicles so they crash into your car and drive away Nice one bruva
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Posted 3 weeks ago
Having tried to arrange delivery to a different address ( a family member ) because I’d inadvertently scheduled to have delivered to my address but then realising I wasn’t going to be home because of work I was told I couldn’t and that the parcel HAD to be delivered to the buyers address . I rang the seller to arrange delivery to store but they said I couldn’t , it HAD to be delivered to my address , I then went ton to say that DX did not give me the opportunity to have delivery on a Saturday but they said they’d arrange delivery for today but DX text me to say that a problem occurred and they were unable to deliver today and that I’d have to reschedule a different day . I’ve took next Monday off and scheduled delivery for then - I’m not holding my breath on this one ! Wish me luck folks !!!
DX 1 star review on 30th March 2024
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Posted 3 weeks ago
28/03/2024 should of received my parcel, nothing, said it was the wrong address. I have 3 cctv cameras on the front of my house and not one delivery driver came near my house. I rang them they said they would deliver today before 12. It’s now 1 o’clock and still no parcel. By the looks of the reviews I won’t be getting my parcel. Absolute shocking service!!
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Posted 4 weeks ago
Hopeless and totally useless company…avoid at all costs!! DX notified me by email and txt msg that my order would be delivered today 28/3/24. Unlike most courier companies they do not offer a delivery window but instead advise that delivery will take place on that date between 9-5 I presume. I had to take time off work to be in to take receipt of my parcel. It never arrived and DX simply updated delivery to anytime on Saturday coming which is a further two days away. I tried contacting DX for a proper explanation as to why delivery did not take place today as promised but it’s impossible to speak with a human just machines so I’m no further forward. There are FAR SUPERIOR courier firms out there…avoid DX like the plague!
DX 1 star review on 28th March 2024
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Posted 4 weeks ago
Useless company. Promised 48 hour delivery. Parcel did not turn up but offered to deliver 5 days later. Item still not arrived
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Posted 4 weeks ago
Due to delivery yesterday said they tried but no one in. Lies. .. my wife was in all day. Same thing today, more lies. Even gave you my phone number. Useless.
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Posted 4 weeks ago
Hi I just received a delivery via dx. I was told that it would only be delivered to the doorstep but Lee the delivery driver put it inside for me. It was raining and he did it without any fuss and a smiling friendly disposition. Thank you Lee for your help and for being so kind. You are an asset to your company.
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Posted 4 weeks ago
Did not deliver on the day and time allocated. When my item arrived (solid oak wooden beam), it was a day late and damaged. Huge dint in hard oak wood! It was not handled with care or respect.
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Posted 4 weeks ago
Courier lied as promised come back next day as couldn't wait 2min. Never came back and no refund too. Very poor service now. Was good before so very sad to see. Thanks Kindest Regards Saima/Sageer
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Posted 4 weeks ago
DX is rated 1.2 based on 1,463 reviews