Name: Ebay
Rating: 3.06

“I have very bad experience with ebay customer support, as they did not do anything to help. Refused to help in anything so I lost money, my item ( as a seller) . Buyer sent back the item ( which I refunded) to wrong address. item was delivered and signed by someone ( at wrong address) . Royal malil refused to go back and redeliver to another address as item was taken by somebody. ebay refused to help . ( my returned address was written properly on ebay site but they are saying it was missing). so seems item disappeared, ebay refused to help. of course its not Royal email problem as they delivered. Looks luke scam. Do not use ebay , as its really not proper organised platform”

Helpful Report

Posted 6 years ago

“No protection for the seller. Summary below of my experience 1. We correctly advertised the item in line with Ebays policies and the item was advertised as described. Ebay later confirmed the item was advertised correctly following a review. 2. The buyer had buyers remorse and returned the item. 3. Ebays policy is to allow a refund because they “have not seen the item”, even though they confirmed it was advertised accurately 4. The item should have been returned by signed for delivery, this did not happen 5. The item was returned damaged, however as ebay “have not seen the item” their policy is to do nothing. We were told we should budget for losses when using Ebay to sell items. 6. We should seek damages via a third party as ebay do not offer any sellers protection in these circumstances. (not possible as our contract is with ebay not the seller) 7. We have requested details of how to raise a formal complaint 7 times and not yet been given these details. Awful experience you never get one person handling the issue either so everytime you email in you get a different and conflicting response. I think this independat review site gives a more accurate picture https://uk.trustpilot.com/review/ebay.co.uk”

Helpful Report

Posted 6 years ago

“I clicked on an item to purchase only to realize it does not ship to my location. I had no way of knowing that prior to purchase, and now the only way I can cancel the item order is to reach out to the seller and have them cancel it? Poor service, with information necessary to order being withheld. I'll happily take my business to Amazon if this is how eBay sees fit to organize their website.”

Helpful Report

Posted 6 years ago

“terrible service. withheld my payments and i’m still waiting a week later for no reason. The time spent on the phone to them and Paypal (as ebay kept blaming Paypal) is stressful and costly. Lets hope they release the money that we legitimately have by their estimate of tomorrow 3.15 jokers when the funds were available last week”

Helpful Report

Posted 6 years ago

“Seller lies about origin of item. Sent wrong item. Without returns no refund. Nightmare. After 10 years ebaying have to move to amazon.”

Helpful Report

Posted 6 years ago

“Never ever i will use them again worst company thieves”

Helpful Report

Posted 7 years ago

“My FIRST and LAST time using E-bay. WTH? This company is so amateur. I went to e-bay and bought a Spiderman suit costing $96 which included postage. NOW......... when I filled out my order on E-bay it gave you a section for billing address and delivery address. Also, it asks you to include your telephone number. I completed ALL of the latter. When I filled out my delivery address, I even made a comment about the delivery address and billing adress in order to clarify that I wanted the delivery address to match my current residence. I eveen stated that I would like the delivery guy to take my number as I paid the extra for home delivery. Now I see that seller has sent to my billing address that I do not live at, did NOT provide my telephone number, and sent it by regular post and NOT direct home delivery. There is CLEARLY a disconnect between E-bay and its buyers. It is clear that there is a disconnect between the company and the sellers. Shame really, the reputation of E-bay is all but gone as is clear from many forums. I guess hindsight would have been good in my case. I wish I had done research and I would NEVER have used E-bay. The problem is that I could not find what I wanted on Amazon and chose this Mickey Mouse company instead. What kind of a company does not provide e-mail? What kind of a company only has call back if you live in one of 4 countries? Love the question: How did the company communicate, by live chat, e-mail or telephone? What if I am in Kuwait and neither of these three choices is an option? Amazon all the way.”

Helpful Report

Posted 7 years ago

“Idiots run the company. Numerous errors in design make for a risky venue compared to what could be. Automated returns mean that any idiot can borrow anything or change parts. There is apparently no provision for seller expertise or experience. I have been there over 20 years, so don't argue. Ebay was there before Amazon and is 15 times smaller now. They didn't listen to the veteran sellers. Now they can't even spell correctly, just look at some of the auto parts listing forms. Its obvious there is no proper management or leadership and never has been. I remember when they removed the ability to rate buyers - that was the deciding crippling quackery. Instead of healing their self inflicted headache, they cut out their brain.”

Helpful Report

Posted 7 years ago

“I dont recommend to use ebay to anyone,use Facebook, shpock or Gumtree to sell your items,im fed up with them,ebay fees is complete rip off.Time to close my account.”

Helpful Report

Posted 7 years ago

“eBay is only out to take your cash! Customer Protection but ZERO Seller Protection!!!!! Sell an item as described, buyer tries, tests, changes mind, returns under false pretences in a damaged condition and despite pleading with eBay they issue a full refund??? Crooked to the Hilt!!!!”

Helpful Report

Posted 7 years ago

“Gave honest negative feedback about an item and eBay first chance it to neutral and then later removed it. Pretty underhanded way to operate.”

Helpful Report

Posted 7 years ago

“Ebay sided with a dodgey seller and now out of pocket $685. Item was returned seller doing nothing to claim it from customers.”

Helpful Report

Posted 7 years ago

“Bad experience! ebay is a haunt of scammers starting from those who respond to requests for assistance”

Helpful Report

Posted 7 years ago

“When buying something like a bare root tree that can't be seen to be good for sometime as you have to wait some weeks to establish that the tree is alive, leaves the buyer with no protection from Ebay. Try and make a claim and you are out of time, result NO REFUND. Ebay needs to use common sense when dealing with complaints of this sort of product, It allows the seller to send any rubbish out without any fear of having to give a refund!!!!!”

Helpful Report

Posted 7 years ago

“My selling account gets restricted indefinitely out of no where. Never sold anything that goes against their policies, had no issues with buyers, 100% positive feedback. Then learn that because my brothers account got restricted due to some selling issues my account has been flagged because of a "strong connection" they wouldn't even tell me what the connection is! I assume its because we share the same address. Even tho i have nothing to do with whatever he has done, I literally have a zero relationship with him. Cant even stand the guy yet ebay just put me in the same category as him with no evidence to back up anything. Utter ridiculous.”

Helpful Report

Posted 7 years ago

“My selling account gets restricted indefinitely out of no where. Never sold anything that goes against their policies, had no issues with buyers, 100% positive feedback. Then learn that because my brothers account got restricted due to some selling issues my account has been flagged because of a "strong connection" they wouldn't even tell me what the connection is! I assume its because we share the same address. Even tho i have nothing to do with whatever he has done, I literally have a zero relationship with him. Cant even stand the guy yet ebay just put me in the same category as him with no evidence to back up anything. Utter ridiculous.”

Helpful Report

Posted 7 years ago

“A seller was nasty to me in emails. And then he canceled my order and didn't allow me to purchase. He then opened an unpaid claim against me. I called Ebay. Spoke to Odessa and supervisor Mervin. Both said they saw the emails. Acknowledging that the seller canceled the order. But would do nothing to help me. So, I now have a mark against me. Ebay is all about the money. If you don't make them money. You're garbage to them. Shop other online retailers. **** STAY AWAY FROM EBAY. *****”

Helpful Report

Posted 7 years ago

“THE WORST THING ABOUT EBAY IS THAT THEY ARE PAIRED UP WITH PAYPAL. THIS MAKES THEM LOOK BAD AS PAYPAL IS NOT TO BE TRUSTED...AT ANY GIVEN MOMENT, THEY WILL FREEZE YOUR ACCT AND HOLD FUNDS UP TO 180 DAYS AND NO INTEREST ACCRUED. ALSO YOUR ACCT INFO IS NOT PROTECTED AND WIDE OPEN FOR ANYONE TO ACCESS. I HAVE BEEN A VICTIM OF FRAUD THRU MY PAYPAL ACCT SEVERAL TIMES!!! THEY ARE NOT EASY TO WORK WITH EITHER. UNFORTUNATELY, PAYPAL IS THE ONLY GATEWAY TO COMPLETE TRANSACTIONS, WHEN PURCHASING AND SELLING ON EBAY...THIS IS A MAJOR PROBLEM FOR EBAY THAT THEY REFUSE TO CHANGE!!!”

Helpful Report

Posted 7 years ago

“I sold a keyboard on eBay for £80 Buyer said Alt key is not working and he wants to return this item back to me. i said ok please return it for full refund. he sent this back to me using service parcel to go, and the parcel to service damaged the keyboard during the return. i have contacted ebay and Ebay give buyer £80 refund, i have made appeal spending hour on phone with ebay but ebay is not agreeing to provide me with any refund and they have downgraded my account to below standard, so now i'm being charge 14% fee , i will say its not worth selling on ebay, (Case id 5200286294)”

Helpful Report

Posted 7 years ago

“I sold a keyboard on eBay for £80 Buyer said Alt key is not working and he wants to return this item back to me. i said ok please return it for full refund. he sent this back to me using service parcel to go, and the parcel to service damaged the keyboard during the return. i have contacted ebay and Ebay give buyer £80 refund, i have made appeal spending hour on phone with ebay but ebay is not agreeing to provide me with any refund and they have downgraded my account to below standard, so now i'm being charge 14% fee , i will say its not worth selling on ebay, (Case id 5200286294)”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Ebay Reviews