Ebay Reviews

Name: Ebay
Rating: 3.07

3.1 Rating 4,142 Reviews

52 %

of reviewers recommend Ebay

Company Reviews

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Metrics

3.1

Based on 4,142 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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154

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“EBay are a bunch of crooks along with PayPal”

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Posted 6 years ago

“EBay I don't think but a bunch of crooks along with PayPal”

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Posted 6 years ago

“Never never buying product via eBay anymore. I bought vitamine via eBay and I never receive it. Got contact with the saler they asked me to get contact with eBay. eBay said that the product lost. I asked to get refund but they asked me to get contact with PayPal customer service. The PayPal customer service can’t assist me to get the refund. When I got contact with eBay customer service they said that sorry they can’t assist me to get my money back. Now I lost my vitamine and lost my €90. All the bureaucracy didn’t work.”

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Posted 6 years ago

“They treat their sellers diabolically. I am disgusted with them and think a lot of sellers feel the same going off some of the reviews”

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Posted 6 years ago

“Bad site full of scammers and eBay are also now providing terrible customer service and taking money for fees even if you have not sold it via ebay. Not a happy customer of theres and you must be carefull when selling through ebay due to paypal fruadsters”

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Posted 6 years ago

“Worst experience ever! I paid for a $200 auto part which was not insured and sent via USPS. Package was tracked to my doorstep, but I never received it! Seller told me to file a claim with Ebay, which was denied within minutes! I feel like I have just flushed $200 down the toilet! I will never use Ebay again.”

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Posted 6 years ago

“Don't explain fees charged me $750 to have a reserve price with no clear explanation. Called Customer service what a joke they told me to pay or cancel my account. They suck!! Don''t trust them they will screw you.”

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Posted 6 years ago

“Yeck EBAY NEVER AGAIN”

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Posted 6 years ago

“The worst, I ordered from china, Boots wrong size, coat , wrong size, Never ever again”

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Posted 6 years ago

“Had a bad experience months later i have found my account to have been debited 45 pound taken out . This companie scams your money and tells you thats it no customer service no help Discusting and greedy plenty of other bad reviews ebay use to be great but not so much now”

Helpful Report

Posted 6 years ago

“I purchased products several years ago and never received them. For example one Christmas I ordered projector from China which I never received. The item was $29.00 I never received the projector, when I called ebay they said that they had several complaints against that vendor however would not refund the money or give me a credit because 30 days had expired. Only God know products coming from China takes weeks and weeks. I was trying to be patient. Nonetheless Ebay communicated they had several complaints but was not will to provide me with a credit even though I paid in advance. Don't give them your money unless your willing to take a chance. They may decide not to give it back to you.”

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Posted 6 years ago

“Order no 163022555499 was never received, neither was my money refunded. What happened? It was supposed to arrive on feb 25/2019. It’s now 5th April. There’s no information about it and eBay seems to have blocked my account as I have no access.”

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Posted 6 years ago

“worst company ever I have seen it big scammer and fraud company this company shut down as soon as possible bloody scammer company”

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Posted 6 years ago

“I Have bought a key fob (remote) for my car on ebay, which is exactly the same in part number & shape, I have paid $160 to dealer for programming, however, item was faulty and didn't work properly. after two months argue, as I asked for new correct item or full refund & $160 to compensate my loss, seller only paid original price $46.5 and didn't replied any more. ebay closed the case as well, however, I called to follow up and was told case closed. Personally I am not recommending ebay any more as it's not as it used to be. and now all is about stupidity instead of answer ability.”

Helpful Report

Posted 6 years ago

“Sellers receive no support when we say No l As is that's what that means. All a buyer has to say is that it came damaged. How simple is that on getting your money back. Make a claim thru the post office. Horrible experience for a seller I would never refer your company to anyone. Thanks for my new seller experience.”

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Posted 6 years ago

“We are a new seller and to be totally honest we wish we had never bothered with ebay. we have now sold over £1000 worth of items and passed the 25 transaction promise to become a trusted seller yet all of our funds are still being delayed 21 days or held including the postage so we have to keep fronting this ourselves, its been two months now and for a struggling small company this seems like a total waste of time. On top of this we have discovered that all of our listings have a day to two day delay when becoming visible to the public so we losing valuable advertising time and getting less bids. Ebay were unwilling to help it seems the whole system is designed very badly and not in favour of new sellers at all. Advise anyone to second think using this as a business platform.”

Helpful Report

Posted 6 years ago

“horrible experience, product nopt received, i can not file with paypal they removed the transaction, i left bad feeback and ebay removed it too. lol all was removed, its a 100% fraud, i am on ebay since 2000 with 100% good feedback do not buy from this seller Ilgiardinodimaya they will defraud you and you will be trapped!”

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Posted 6 years ago

“eBay provides no protection against scamming buyers, only a reporting tool which does not result in any action taken against the scammer. Buyers are free to claim returns under the money back program, even when they break products or have signs of heavy abuse, and there is no recourse for a seller to recover any of the lost funds as eBay forces full returns. Their updated seller protection in Spring 2019 only protects sellers with less than 100 transactions, so anybody who has been on eBay for more than 2-3 is left out in the cold. Disgusting company policies.”

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Posted 6 years ago

“Ebay is a waste of my time and money. I purchase a Yeti cooler off of ebay and the Seller sent the cooler through UPS to a different address than I provided. I had all the proof of this for the case that I file against the Seller, and ebay refuse to refund the money back . On the seller feedback it shows that he have done this to four different people already and ebay still refuse to fix the problem. So at the end I had to paid for a 179.00 cooler that was never received because the Seller sent it to the wrong person. Great Job !!! Ebay I give you a zero for customer service. And before this I was a valuable customer, I will NEVER buy anything from ebay again. Here I come Amazon. A refund was never given.”

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Posted 6 years ago

“Ebey sucks”

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Posted 6 years ago

Ebay is rated 3.1 based on 4,142 reviews