Ebay Reviews

Name: Ebay
Rating: 3.07

3.1 Rating 4,142 Reviews

52 %

of reviewers recommend Ebay

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Metrics

3.1

Based on 4,142 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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154

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had been ebay member since 2012. I bought and sold many stuff. I didn’t get any negative feedback. I hadn’t checked my account last 4 months. When I need to sell a few stuff on ebay I logged in and realised ebay doesnt allow me sell anymore. I contacted with them. The customer service said i’m not meeting ebay seller standard. She said they sent me email and gave me a chance to meet these criterias for 3 months. But as I didnt logged in 4 months i never saw this emails I was so surprised as I never got negative feedback or complain They shut down my selling section indefinitely. I might have made a mistake although i didnt get any bad fredback or complain. I’m not a proffesional seller. More expensive product I sold was max £15. But Ebay could ban me selling for a while not indefinitely. Even when people on blacklist they get clear in 6 years. I don’t understand why is that indefinetly?! These corporate companies have their own rules and they are like even above law.”

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Posted 6 years ago

“Complete scam. eBay provides a platform for fake sellers to make a living in a sleazy way.”

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Posted 6 years ago

“Very poor customer service.”

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Posted 6 years ago

“Would I recommend eBay - BIG FAT NO. After buying a faulty echo dot from hightechelectonics through eBay and logging on to your online chat 3 times I am still no nearer on receiving a refund. I was recommended by eBay to return it with proof of delivery which I did - It hasn’t made any difference what’s so ever. I have also tried unsuccessfully to contact Hightechelecronics.”

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Posted 6 years ago

“Ordered coveralls, USPS tracking said they delivered but item was not there I contacted seller and Ebay, results no replacement, nor refund..out of 90 bucks...will never visit Ebay again...never had problems with packages being delivered from stores and amazon....probably delivered to a neighbor but I payed the price!!”

Helpful Report

Posted 6 years ago

“Bad experience with eBay customer service. I sold an item and the buyer backed out. So we canceled the transaction. I called eBay because I couldn’t cancel it online. They could not cancel it either so they put me through to their IT department. They told me it was corrected and transferred me back to eBay where I asked them that I not be charge the fees because the item didn’t sell. They assured me it wouldn’t they did eventually take the money from my account the fees. When I called them about it They apologized. He told me it would take 24 hours to credit it back. I called two days later and they told me it could take a month to get the money refunded back to me. Management could do nothing about the situation. This was over a one-month time. From when the items sold two when I spoke to management and they still told me it would be a month or up to a month before I would get my payment back. No compassion either. They were not friendly to me in the least. It was just a kind of a well that’s how it works.”

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Posted 6 years ago

“Bad experience with Ebay. Sold an item and received good feedback and funds were promptly paid into my Paypal account. But Ebay put a "ship to fund hold" on my funds. For no reason they could give me. I phoned Ebay 4 times and each time was told they would release my funds - but they didn't. Phoned Paypal and was told that Ebay are bad at this and I should persist. I'm still trying to get my funds released - hasn't happened yet. Am stressed and fed up - would like to think I'll not use Ebay again.”

Helpful Report

Posted 6 years ago

“Do not sell your items with Ebay go elsewhere! I have always relied on Ebay for a variety of things and when it came for me to sell my books I thought it would be the perfect place. Unfortunately, it couldn't have gone more wrong. I shipped my items and I never received payments. Instead, to my surprise the buyers cancelled their payments and Ebay's system allowed this. I contacted Ebay multiple times over email and over the phone and the customer representatives simply told me that it was my fault that I am in this situation. Interestingly enough, I would have not been able to send my items to the buyer if they had not put down the payment in the first place. I originally thought this was a smart approach Ebay had put into place but unfortunately it did work correctly in my situation. It has been six months since I sold my items and I still have neither received my payment for the items or gotten any useful help from ebay. It is quite disappointing that a company that is usually known for its good business instead turned out to be quite the opposite: complicated, unresponsive, and rude. If you are looking to sell, I recommend staying away from Ebay and going to another company.”

Helpful Report

Posted 6 years ago

“BEWARE they will steal your money if supplier issue credit BEWARE supplier issued a credit to me that I paid for on my credit card and ebay paid it to paypal when I do not have a paypal account!!!! They don't care and issit I contact payal even though I do not have an account SHOPPERS BEWARE!!!!”

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Posted 6 years ago

“Lost my box two months to get money back not good”

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Posted 6 years ago

“eBay forced buyer refund but didn’t require buyer to return item...out $270”

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Posted 6 years ago

“There are listings with fraudulent information. I found a flex bracelet on ebay that was marked 925. It was gold over silver. But the heading stated "14kt over silver..." If it was 14kt, it would have stated that on the bracelet. Gold over silver is vermeil and has a group of metals, one being copper. I called ebay and they did nothing about it I want to sell my gold on ebay now and state it is 14 kt. Fraudulent site”

Helpful Report

Posted 6 years ago

“I bought 2 books on November 2017 and didn't receive them. Since 1,5 year, I sent lots of email. I just wanted a refund, but nobody helped . I feel very sad and disappointed. This was the first time that I used ebay for online shopping and I didn't receive my items.I don't think I will use it !!!!!!”

Helpful Report

Posted 6 years ago

“Be aware of misleading descriptions. I happily shopped bits and pieces on eBay for years but have always been quite careful, knowing things are not always as good as they are described. I will no longer bother with eBay. My most recent items were all fails: a "Bicycle Seat Cover Silicone Gel Pad", from znuonline, which has no gel or silicone. "Transition Photochromic Progressive Multi Focus Reading Glasses", from 1st.ing, which are worse than no glasses at all and an "ankle Protector Ankle Brace Guard Foot Support Sport" from lalanggift, which was completely different to the one shown. You can pretty much guarantee that items listed as Sterling Silver, even when "marked 925", are only silver plated. It's just too disappointing. I will not bother with eBay anymore. If you are going to shop on eBay, be very alert, read every detail and be very conscious of the dates of expected arrival and when a transaction will be closed so that you can take action if necessary.”

Helpful Report

Posted 6 years ago

“They charge you for items you haven’t actually sold if you share any contact info with a prospective buyer who wants to view first. Total rip-off thieving company.”

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Posted 6 years ago

“Ordered a phone on 4th Dec for delivery 10th. Chased by email several times was told it had been sent. Not received by 18th when Ebay informed me the seller had been removed from their sellers list. I again contacted seller and said if not shipped to cancel order. On 21st I again told supplier to cancel and refund my money. On 8th Jan 19 the parcel was delivered and signed for by a neighbour. I contacted Ebay to get sellers address to return parcel and to get my money back. Ebay informed me that as I had the order I did not qualify for a refund. Never deal with the robbing b------- again.”

Helpful Report

Posted 6 years ago

“Ebay . Terrible customers service and talk to people in different country which can not speak English. Never again”

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Posted 6 years ago

“just got 100 odd quid from a sale why is it holding my money its mine you scaley faggot nonces”

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Posted 6 years ago

“Prompt and quick delivery on daily deals”

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Posted 6 years ago

“I didn't get paid by buyers that won bids of my items. Ebay just want me to file a claim for refund of sale fee. However, its a pain to relist my item and I've to go thru the frustration. Ne penalties for buyers that don't pay???”

Helpful Report

Posted 6 years ago

Ebay is rated 3.1 based on 4,142 reviews