Ebay Reviews

Name: Ebay
Rating: 3.07

3.1 Rating 4,139 Reviews

52 %

of reviewers recommend Ebay

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3.1

Based on 4,139 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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154

Anonymous

Anonymous // 01/01/2019

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“I find it disgusting that I purchased a Fitbit and what I thought was a Square Trade Warranty from Ebay. When I went to use my warranty it was not found. It turns out Ebay had a fake vendor on their site. Well, after an hour and a half on the phone, I finally was able to speak to a manager. Since they are unable to work with Square Trade to get a warranty for me, I asked for a refund for my Square Trade Warranty and the Fit Bit. They only wanted to give me a refund for the Square Trade Warranty (after almost the hour and a half of trying to get me off the phone and insisting I needed to show Square Trade more information, which I did not). It is not my fault that they let a fake vendor on their site. Obviously, I would not have purchased the Fit Bit device without an option of the warranty so it a package deal. How can a refund of $15.99 help me get a new device or help me get my watch fixed? They did not care - therefore, I will shortly be canceling my Ebay account after years of being a customer. I'm only waiting so that I have time to send feedback to them on their site as well.”

Helpful Report

Posted 6 years ago

“Had nothing but trouble off them, when I posted something for sale it said 0 fee for posting first time and now they’re getting debt collectors involved of something I don’t even owe. Do not bother with eBay they’re a waste of time, worst online shopping site to go to!! DO NOT BOTHER YOU’LL ONLY END UP OWEING SOMETHING YOU DON’T!!!!!”

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Posted 6 years ago

“Great customer service”

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Posted 6 years ago

“Wow I am flabergasted on how terrible Ebay is as an online retailer. I bought a phone from ebay for my dad. It was supposed to be brand new but the phone doesn't work. The seller said they wont refund me because it was so cheap? Called ebay they said I have to wait 1 week before they can escalated the issue. I contacted the seller again and pretty much have been harassed by them. Called Ebay and they say I still have to wait 1 week. What? Is this a good company - your customer is harassed but still you won't process their refund and make them wait 1 week? Amazon would do the refund right away. AMAZON ALL THE WAY. Never use Ebay.”

Helpful Report

Posted 6 years ago

“Seller is always in the wrong - buyer can get a refund on item and they are hardly questioned. My buyer was concerned as her item apparently smelled - considering I came from a pet free/smoke free house and that it was a brand new item - was a very poor excuse. The buyer never even replied to my last message that I sent when trying to resolve the problem but instead sent the issue for further escalation to ebay and I am honestly disgusted with the way ebay responded saying that I should issue a returns label to the buyer, the buyers story changed when I messaged her and suddenly she was offering to pay for the return - clearly something strange is going on and I suspect she has mistreated the item. It also clearly stated on the description on the listing that NO RETURNS WERE ACCEPTED however ebay have clearly presented how little sellers views mean as this buyer is allowed to return the item even though her case is very poor. I ADVISE EVERYONE TO STEER WELL CLEAR OF EBAY they have a poor and inconsiderate seller service.”

Helpful Report

Posted 6 years ago

“I sold a item on eBay for 450$ the customer wanted to return the item, i accepted his return,,, eBay told the customer he can keep the item ,, so he basically got the item for free. And me on the other hand got screwed over over big time. I called eBay and they can’t even give me half or even a quarter of the items price.... EBAY SUCKKKKS”

Helpful Report

Posted 6 years ago

“Ebay not the same . When you look for women's clothes and shoes etc all you see are companies based in China selling poor quality items. Have purchased twice before and items received were total rubbish and went in the bin. Puts me off ever buying clothes now on ebay. Why does ebay allow these companies to use their site.”

Helpful Report

Posted 6 years ago

“The sellers are of rip-off nature,try another source other than ebay.”

Helpful Report

Posted 6 years ago

“Ebay was a lot more fun in the days when it was an auction and you got the rush from winning a bid war than the now everybody has their own business selling venture posted. Not for me any more!!”

Helpful Report

Posted 6 years ago

“Customer service is rude, not willing to resolve problems and tell you off. They suspended my account for no reason. I tried to login from another country, then they said it wasn't me (of course I knew it was me), and they say they refuse to reinstate my account and refused to provide feedback or help reinstate it after wanting to prove that the account belongs to me. When I want to speak to their managers, they hand up on me! If you did this at Amazon for example, they would almost beg you to stay with them and sell on their platform, but Ebay is pushing its customers, users and sellers away, and don't value them at all! Management should really take this seriously and take further actions, as this will not end well and people will turn away from ebay on the longer term... My suggestion is for other users, sellers, etc. is to try alternative platforms where they love to have you! Ebay does not value it's customers and sellers, so be prepared when you deal with Ebay...”

Helpful Report

Posted 6 years ago

“I have been with Ebay for years I have been with Ebay for years, I have sold and purchased. Lately they are going down hill I've had 3 people scam me of thousands of dollars and Ebay doesn't do anything to help they leave it to you and wash there hands off. Leaving you hanging dry. As long as they get their fees. The worst when I first started they were great to resolve issues but now. Your better off giving your stuff away because the scammers know how to abuse the system and Ebay let's them get away with it. if you're looking to sell or buy go through Amazon. At least Amazon is fair and has the ducks in a row. Ebay has gone to the gutter. better off with craigslist or some other sources. stay away from Ebay. I'm surprised no one has started a class action lawsuit against them yet. if they do I'm definitely joining them I have a lot of documents to backup the lawsuit”

Helpful Report

Posted 6 years ago

“If I could give it a negative 12 I would. I ordered a ceramic black bear cookie jar. the seller was an Asian company. I needed it for a gift. The item came quickly. However it was the wrong item and it was broke. I received a Honey Pot cookie jar. The bee was broken off. I called ebay. They said I had to wait until the seller contacted me. Two days later the seller writes in broken english, "we noticed you receive wrong item. Please send a picture. I am unable to answer the email. I call Ebay again. They say i have to wait 5 days and then have Ebay itself resolve the issue. I was unable to answer the email as i checked out as a guest. All the while my intention was just to reorder the correct item. Time was running out as it was a gift. I waited and today called Ebay. The lady said I needed to get approval from the seller for the return. I again say I cannot send them any email as the email wont take my answer. In addition I did not have the capability to send a picture. I do not have a camera phone. The consultant basically talked to me like I was stupid and how in the world don't i have a iphone. Suggesting I use a friend's phone. I was getting upset at this time as All I wanted was a replacement and I would have sent it back a week ago if they would have let me. she just said they could not refund me. I am now out 40 bucks and do not have a gift for my friend. I told her i suggest she post that there are no returns without a picture. She hung up on me. NICE JOB EBAY.”

Helpful Report

Posted 6 years ago

“because of ebay fault, my item was sent to another postal address in another city. ebay customer support (!) wrote that I should go to another city to collect my item!ebay as service provider is absolutely non professional and not helpful.”

Helpful Report

Posted 6 years ago

“I have been with ebay 8yrs and have been swindled on 5 occasions, 2 time i got refunded and 3 times i got shafted by a crooked seller and shafted again by ebay, they let any and every crook try and con you out of your hard earned money and then make it impossible to contact them. I have been with Amazon the same length of time and never conned, i know i can shop without worrying about being conned.”

Helpful Report

Posted 6 years ago

“I have very bad experience with ebay customer support, as they did not do anything to help. Refused to help in anything so I lost money, my item ( as a seller) . Buyer sent back the item ( which I refunded) to wrong address. item was delivered and signed by someone ( at wrong address) . Royal malil refused to go back and redeliver to another address as item was taken by somebody. ebay refused to help . ( my returned address was written properly on ebay site but they are saying it was missing). so seems item disappeared, ebay refused to help. of course its not Royal email problem as they delivered. Looks luke scam. Do not use ebay , as its really not proper organised platform”

Helpful Report

Posted 6 years ago

“No protection for the seller. Summary below of my experience 1. We correctly advertised the item in line with Ebays policies and the item was advertised as described. Ebay later confirmed the item was advertised correctly following a review. 2. The buyer had buyers remorse and returned the item. 3. Ebays policy is to allow a refund because they “have not seen the item”, even though they confirmed it was advertised accurately 4. The item should have been returned by signed for delivery, this did not happen 5. The item was returned damaged, however as ebay “have not seen the item” their policy is to do nothing. We were told we should budget for losses when using Ebay to sell items. 6. We should seek damages via a third party as ebay do not offer any sellers protection in these circumstances. (not possible as our contract is with ebay not the seller) 7. We have requested details of how to raise a formal complaint 7 times and not yet been given these details. Awful experience you never get one person handling the issue either so everytime you email in you get a different and conflicting response. I think this independat review site gives a more accurate picture https://uk.trustpilot.com/review/ebay.co.uk”

Helpful Report

Posted 6 years ago

“I clicked on an item to purchase only to realize it does not ship to my location. I had no way of knowing that prior to purchase, and now the only way I can cancel the item order is to reach out to the seller and have them cancel it? Poor service, with information necessary to order being withheld. I'll happily take my business to Amazon if this is how eBay sees fit to organize their website.”

Helpful Report

Posted 6 years ago

“terrible service. withheld my payments and i’m still waiting a week later for no reason. The time spent on the phone to them and Paypal (as ebay kept blaming Paypal) is stressful and costly. Lets hope they release the money that we legitimately have by their estimate of tomorrow 3.15 jokers when the funds were available last week”

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Posted 6 years ago

“Seller lies about origin of item. Sent wrong item. Without returns no refund. Nightmare. After 10 years ebaying have to move to amazon.”

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Posted 6 years ago

“Never ever i will use them again worst company thieves”

Helpful Report

Posted 6 years ago

Ebay is rated 3.1 based on 4,139 reviews