Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,094 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

Questions

Metrics

3.1

Based on 4,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have bought many items from eBay and can honestly say very cheap and always have arrived by delivery date. So far so good well done ebay”

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Posted 6 years ago

“Hello, I am a seller on Ebay. I believe eBay is breaking federal law by over protecting the buyers to keep the profit high. I sold an item on Ebay. I listed the item as non refundable. The buyer came after 21 days and claimed that the item is not working. By Law buyer has 3 days to claim full refund. Buyer is personable to make sure the item is functioning as intended in reasonable time. 1- I disputed the return and informed ebay that the item was fully functioning and customer confirmed item was in good condition when it arrived. I also informed ebay that we believe buyer broke the item and after used it 21 days decided to return it and by law as a seller i have right not to accept the return. Ebay responded that they can over write any federal law since they are a global company and they have policy promises to customer 30 days money back guarantee. This is braking US federal law. Even though i didn't accept the return and asked ebay to step up, ebay accessed to my paypal account without my approval, and got money to send the buyers. This is fraud taking money form my account using my personal information without my approval.”

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Posted 6 years ago

“I bought a sofa from a private seller on eBay who had not listed the correct measurements, even after I had explicitly asked if they were correct. The sofa did not fit in my living room, so I started the returns process as advised by eBay. The seller refused to pay for return delivery and eBay told me not to do so as it was his responsibility. They also told me on two occasions not to worry as they had 'got my back'. They hadn't. I waited for the given time and then escalated it to eBay. They immediately said I didn't qualify for a refund and closed the returns process. They didn't even read the communication between the seller and myself, because their response said the damage could have happened in transit. I never claimed there was any damage though, just the wrong measurements. I'm so disappointed and upset with this whole situation. I've lost money and been caused a huge inconvenience, but eBay just don't care. It's really put me off using them.”

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Posted 6 years ago

“My account was banned for no reason. No I checked my recent transactions and nothing was there. Don’t bother making an alt they will ban that too.”

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Posted 6 years ago

“Last company I want to deal with, a complete shambles when the slightest thing goes wrong. Impossible to contact ebay by email and when you phone nobody can understand your problem. In my case I ordered a dishwasher basket worth a mere £6.25 to be collected at an Argos store. After receiving an email from the supplier that the basket had been delivered for Collection I waited for Collection Code from ebay, After numerous phone calls to ebay for a Collection Code I was told lies that the item had not been delivered. To cut the story of this transaction short I received an email from eBay 3 months later with a Collection Code. No explanation that is the type of company they are. I ended up collecting the basket and putting it in the bin,”

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Posted 6 years ago

“Great service, super fast delivery. Quality product... What's not to like x”

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Posted 6 years ago

“Great service. Great app. Love it”

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Posted 6 years ago

“Always help full good business.”

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Posted 6 years ago

“Great products”

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Posted 6 years ago

“I had been ebay member since 2012. I bought and sold many stuff. I didn’t get any negative feedback. I hadn’t checked my account last 4 months. When I need to sell a few stuff on ebay I logged in and realised ebay doesnt allow me sell anymore. I contacted with them. The customer service said i’m not meeting ebay seller standard. She said they sent me email and gave me a chance to meet these criterias for 3 months. But as I didnt logged in 4 months i never saw this emails I was so surprised as I never got negative feedback or complain They shut down my selling section indefinitely. I might have made a mistake although i didnt get any bad fredback or complain. I’m not a proffesional seller. More expensive product I sold was max £15. But Ebay could ban me selling for a while not indefinitely. Even when people on blacklist they get clear in 6 years. I don’t understand why is that indefinetly?! These corporate companies have their own rules and they are like even above law.”

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Posted 6 years ago

“Item recieved fast will buy from again”

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Posted 6 years ago

“Complete scam. eBay provides a platform for fake sellers to make a living in a sleazy way.”

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Posted 6 years ago

“Very poor customer service.”

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Posted 6 years ago

“Would I recommend eBay - BIG FAT NO. After buying a faulty echo dot from hightechelectonics through eBay and logging on to your online chat 3 times I am still no nearer on receiving a refund. I was recommended by eBay to return it with proof of delivery which I did - It hasn’t made any difference what’s so ever. I have also tried unsuccessfully to contact Hightechelecronics.”

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Posted 6 years ago

“Nice to buy and easy to find things.”

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Posted 6 years ago

“Quick delivery”

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Posted 6 years ago

“Ordered coveralls, USPS tracking said they delivered but item was not there I contacted seller and Ebay, results no replacement, nor refund..out of 90 bucks...will never visit Ebay again...never had problems with packages being delivered from stores and amazon....probably delivered to a neighbor but I payed the price!!”

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Posted 6 years ago

“I've had very few issues with eBay , but the couple I've had is enough to tell me to use another site. I bought a pricy pair of headphones off the eBay site that never arrived. After some time I contacted the seller multiple times to request information on where exactly my item was delivered with no reply. Contacted eBay to help and they passed me to pay pal as they said they couldn't help. Pay pal later denied my request as they say it was delivered *but where they have no idea. So I'm left with an item that never came and out the money I spent with no help from either source. I'll gladly spend my money elsewhere.”

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Posted 6 years ago

“Bad experience with eBay customer service. I sold an item and the buyer backed out. So we canceled the transaction. I called eBay because I couldn’t cancel it online. They could not cancel it either so they put me through to their IT department. They told me it was corrected and transferred me back to eBay where I asked them that I not be charge the fees because the item didn’t sell. They assured me it wouldn’t they did eventually take the money from my account the fees. When I called them about it They apologized. He told me it would take 24 hours to credit it back. I called two days later and they told me it could take a month to get the money refunded back to me. Management could do nothing about the situation. This was over a one-month time. From when the items sold two when I spoke to management and they still told me it would be a month or up to a month before I would get my payment back. No compassion either. They were not friendly to me in the least. It was just a kind of a well that’s how it works.”

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Posted 6 years ago

“Bad experience with Ebay. Sold an item and received good feedback and funds were promptly paid into my Paypal account. But Ebay put a "ship to fund hold" on my funds. For no reason they could give me. I phoned Ebay 4 times and each time was told they would release my funds - but they didn't. Phoned Paypal and was told that Ebay are bad at this and I should persist. I'm still trying to get my funds released - hasn't happened yet. Am stressed and fed up - would like to think I'll not use Ebay again.”

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Posted 6 years ago

Ebay is rated 3.1 based on 4,094 reviews