Euro Car Parts Reviews

Name: Euro Car Parts
Address: Fulton Road, ,, Fulton Road, ,, Wembley
Rating: 4.29

4.3 Rating 264,491 Reviews

82 %

of reviewers recommend Euro Car Parts

4.3

Based on 264,491 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Euro Car Parts Pool Video Review Intex Frameset Swimming Pool (Rectangle) - 4.5 x 2.2 mtr

Euro Car Parts 5 star review on 26th July 2025

1182

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wanted a wiper blade put in reg number and make ofcar and sent completely the wrong one took it back to shop they said the money been refunded but it hasn't plus lost postage so completely out of pocket be care when ordering online”

Helpful Report

Posted 1 year ago

“I visited your store today on behalf of a friend to pick up an item that had been ordered. My friend had already checked that the part was in for collection. So, simple enough you would think. Unfortunately, the initial staff member (bald male on right hand counter as looking from door) who was calling to the main queue for click and collect service was obnoxious, unhelpful and totally apathetic in his approach to customer service. I went to give him the registration number as had been quoted on the phone when my friend called ahead, only to be told it’s not a click and collect item. So rather than argue with this obnoxious individual I went back to the other queue. Fortunately, I was then greeted by a lovely young man who was courteous, friendly and helpful and retrieved the item for me. On checking the receipt, it duly had click & collect on it! So I do suggest that this individual understands the service that is on offer and furthermore shadows his colleague to learn the meaning of good customer service. I have been put off using your store again and have passed this feedback to friends in the motoring trade so they can decide whether to consider using this store or not. Such a pity isn’t it that one person can have such a negative impact.”

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Posted 1 year ago

“Was 20 minutes before i found someone to serve me and then she was moody i got the impression she didn't like her hob won't be using Bromsgrove branch again”

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Posted 1 year ago

“Overpriced”

Helpful Report

Posted 1 year ago

“Incredibly overpriced compared to locally available options.”

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Posted 1 year ago

“I placed an order choosing 3-4 day standard delivery as I wouldn’t be in the next day, the delivery turned up in 1 working day which meant I missed it. I then called 8 times over 2 weeks to get it redelivered, each time they said it would and it didn’t happen so I gave up and got a refund!”

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Posted 1 year ago

“Employers underpaid, usually you need to know everything before you come in to store. And it's expensive.”

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Posted 1 year ago

“Awful service, used click and collect and when I arrived to collect 2 days later I was told they had no stock and had to come back after 4 that day making click and collect totally pointless”

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Posted 1 year ago

“Ordered oil filter, air filter, cabin filter and a sump plug to do an oil service at home... They gave me the wrong sump plug.”

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Posted 1 year ago

“Your customer service people at Basildon were very angry on the Saturday before the May Bank Holiday because there was only one person at the till and there was a long queue. One lady came out of the office and virtually threatened to ask the customer to leave if he complains again. It was shocking. Ask a customer to leave where there are other outlets both physically and virtually which offers the same products? The customer was not violent and did not threaten anyone as he was with his daughter who is about 4 years old. Indeed your customer service people at your Basildon branch need training. Thank you”

Helpful Report

Posted 1 year ago

“I paid for brake bulbs made by BOSCH They should have been in a box However I was give 2 bulbs which were loose (similar to being given coins as change) I am not sure if the bulbs are genuine BOSCH and if they are NEW I bought 1 as spare but am not sure if the bulb will work.Very poor customer care”

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Posted 1 year ago

“Gave me the wrong parts”

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Posted 1 year ago

“Ordered a Spark plug socket. Socket worked fine but did not last very long.”

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Posted 1 year ago

“Too expensive now and many parts put on wait. Also stock startech, which is cheap and inferior.”

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Posted 1 year ago

“Not great. Buying online I was given a collection point and time from which my item could be collected. Silly me, I trusted this and turned up at 1pm on saturday 4 hours after the 'can be collected from' time. As I was on my lunch hour, after 10mins in the store with no member of staff in sight I rang the store no. to ask for a member of staff. When someone appeared after another full 10 minutes of trying to locate my item it became apparent my item was actually not waiting to be collected. The item had not arrived. The email confirmation/order collection time needs looked at. Customers are wasting an hour of their time and driving considerable distances because an email assures them their item will be ready for collection.”

Helpful Report

Posted 1 year ago

“Ordered some wipers which said unverisal. Went and got them. Not universal so had take them back. Explained to staff the type of connection. Proceeded to supply universal fittings. Got to said vehical and non of universal fitted. Ended up taking them backing. And going some where else.”

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Posted 1 year ago

“Parts were great but still waiting for a refund on parts I didn’t need. This was over a week ago.”

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Posted 1 year ago

“I went to pickup a car part and there was onlu 1 person serving and the queue was very long, I was queuing for about 20 mins in my lunch hour, there were plenty of delivery drivers but a big lack of front of staff”

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Posted 1 year ago

“Great part selection however the click and collect is terrible and slow.”

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Posted 1 year ago

“The service in store is atrocious, So slow. Staff are polite but the ordering/collection system just does not work even for pre ordered items. Really needs to be looked at.”

Helpful Report

Posted 1 year ago

Euro Car Parts is rated 4.3 based on 264,491 reviews