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Europcar Reviews

1.2 Rating 176 Reviews
4 %
of reviewers recommend Europcar
Company Reviews Questions Metrics
1.2
Based on 176 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 58%
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Returns Process
Could Be Better
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Europcar 1 star review on 8th March 2024
Dimi
Europcar 1 star review on 8th March 2024
Dimi
Europcar 1 star review on 8th March 2024
Dimi
Europcar 1 star review on 17th February 2024
Anonymous
Europcar 1 star review on 12th January 2024
Abel Ortega Peraita
Europcar 1 star review on 12th January 2024
Abel Ortega Peraita
Europcar 1 star review on 12th January 2024
Abel Ortega Peraita
21
Anonymous
Anonymous  // 01/01/2019
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Anonymous
Unverified Reviewer
“Rented a car through Europcar in May in Portugal. Arrived in Lisbon early morning to plan and attend my mother's funeral so unfortunately did not check the condition of tires. After about a week realized front tires were completely bald. Upon returning car was given email where I could send issue to. I sent detail together with picture of tires. The response received was they contacted manager in Lisbon who said tires looked fine. After rebutting they came back and said there was wear and tear but not dangerous. These tires were bald!! Car would never pass any sort of inspection in the condition they were in. DO NOT RENT FROM THIS COMPANY. They are not concerned about issues, feedback or facts from customers.”
Helpful Report
Posted 2 years ago
David
Verified Reviewer
“I had an issue with Europcar. They blamed me for having done damages to the car and I was forced to pay £1,400. They just dropped me the keys on check in, and they didn't show me the car or explain anything about the contract. His contract shields the company and makes the customer fully responsible. They address their complaints to his customer service, which is useless, as they are the ones who make you pay the unfair invoices after an "hypothetical" investigation.”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“What a joke! Go a hire car , alarm keeps going off on the thing no matter hiw many times you press the button. Was meant to be picked up on friday, 7 days later and its still sat on the drive. Didnt collect on days that they said they would. Dont ring back when you ask them to , no communication at all. They called on tuesday and showed up tp the house ,no one was home due to having surgery. It has been a huge hassel to have hired a car through you. I will never get one again and i will advise others not to go through you.”
Helpful Report
Posted 2 years ago
Richard
Verified Reviewer
“Horrible experiences with Europcar for 2 reasons: 1.The systems does not show the real price: in fact you need to buy at least basic unsurance package at the desk, otherwise Europcar refuses to rent you a car. Means in reality: the rental price doubled. Absolutely fraudulent. 2. The get 5 emails on return (unnečcessary spaming) but none of them guides you to the right point of return. And what is really a shame, a guy in Europcar desk pointed me also to a wrong drop-off point (even though he was told, I got the wrong directions and need the correct one, being under time pressure). Avoid this company at any costs!!!”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Rented car in San Juan, PR. The seats were disgustingly stained inside. They should at least invest in seat covers. They have newer cars that are very scratched and banged up outside. I've rented here before and cars we're in better shape.”
Helpful Report
Posted 2 years ago
Jason Woolley
Unverified Reviewer
“Don't hire from this disgraceful Company. Tried to hire a car, so I could drive a Terminally ill disabled gentleman on his favourite holiday in the UK. Arranged to pick up from Nottingham depot. Booked for 6 days. Paid over £500. They took his money, then I get a blunt voicemail, saying they don't open Sunday (never booked Sunday) so they would cancel and refund. Never gave me an option to discuss and sort this misunderstanding out. NOW I FIND OUT THE REFUNDS CAN TAKE 28 DAYS!!! We go on holiday in 2 weeks and he don't have the funds to book again, until money has returned. THIS IS ABSOLUTE SCANDALOUS, AND WILL LEAVE THIS REVIEW EVERYWHERE I CAN & GO TO THE MEDIA, IF I HAVE TO. If the CEO in the UK sees this, Your Company is a disgrace - SORT THIS OUT!!!!”
Europcar 1 star review on 25th May 2021
Helpful Report
Posted 2 years ago
Marcus Seaton
Verified Reviewer
“Reservation # 1129097964 I recently hired a van from Europcar for the period 4th to 11th January 2021. I made the booking directly with them on their online site and elected to have the vehicle delivered to me and collected at the end of the rental period due to the covid-19 situation. I received email confirmation of the booking showing that delivery and collection was included in the price I paid. At the end of the rental period I called them to confirm the time they would come to collect the vehicle and I was told that collection was not included in my contract because I had made the booking on their online site so it was not confirmed. I was very disappointed to hear that because I had received confirmation at the time of booking that it was included. I was told that I would have to return the vehicle myself. The booking confirmation I had received showed that the rental location my booking was registered to was around 2 miles from my location, so I decided to return the vehicle and draw a line under the matter. When I went to the location printed on the booking confirmation I found that it was shut down and the site was being re-developed. I immediately called Europcar again and asked why they made me waste my time travelling to their car hire location that had been shut down. A very unsympathetic rep then informed me that I would have to take the vehicle to another location around 4 miles away. I obviously refused to do that and informed them that they would have to collect the vehicle from my home where it was originally delivered. The vehicle was collected by them the next day and the collecting driver checked the vehicle thoroughly and informed me that there was no new damage to the vehicle. He asked me to sign a sheet that only showed the scratches to the bodywork that were noted when the vehicle was initially delivered. A week later I received an emailed invoice with a £155 charge from Europcar informing me that they had found new damage to the vehicle - a puncture which was identified when the vehicle was returned to their depot several miles from where it was collected. They also sent me a copy of the collection document which I had signed when the vehicle was collected and someone had now hand written a note at the top of the document about a puncture. I naturally disputed this because the collecting driver did not flag up a puncture when he collected the vehicle, he drove the vehicle several miles back to their depot and could easily have got a puncture himself and the document I signed did not note a puncture. I assumed that they had decided not to go ahead with the disputed charge because I was not contacted by them again. I only noticed a couple weeks later that Europcar had collected that disputed charge of £155 from my credit card account. I have been renting vehicles over many years and this has been the worst experience I have ever had. I would avoid this company like the plague in future. They would never get any business from me and I would Definitely not recommend them to anyone.”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Europecar is a scam company, hope they close down that business, simply ripping off every one, I rented a car for a week and got ripped off $3000.Please stay away from them.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“this is a terrible rental company- i got a tiny scratch on the rear of the vehicle from a branch and it was less than 1 cm- they charged my card $800 for this . rent somewhere else.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Please avoid this firm. Their Stansted Airport desk defrauded my elderly uncle and aunt out of nearly £300 by telling them that as their incoming flight was a little late (hardly a rare occurrence) the Ford Fiesta they had booked and paid for (for a week) had already been rented to someone else. The conman, sorry salesman, then proceeded to say the only car available was a completely unsuitable Mini. Rather than be stranded more than 50 miles from home, my relatives reluctantly agreed but were then told they would have to pay more as it was an ‘upgrade’. The spiv (who didn’t put his proper name on the paperwork) then added extra insurance they didn’t need. They thought they would be able to sort out the issue later but had not bargained for Europcar being total charlatans. When they complained to the so-called trade body BVRLA, Europcar changed its story and insisted the original Fiesta had been available but a tall couple in their 80s had requested an upgrade to a Mini. I know who I believe.”
Helpful Report
Posted 3 years ago
H H
Verified Reviewer
“**********************WARNING AVOID AT ALL COST****************** Cant speak for any other branch but Birmingham Airport where foreign visitors are at risk of exploitation via onerous terms and conditions that are manipulated, deceitful or misleading staff and a determination to relieve you of your deposit . If you hire here be prepared to forfeit no matter how much you looked after the car or filled fuel to the brim. disregard at your peril or have a good lawyer.”
Helpful Report
Posted 3 years ago
David Porte
Verified Reviewer
“We hired a car for 4 hours and attended a meeting in the city of Brisbane and returned the vehicle 20 minutes early. The vehicle was inspected and all seemed fine. Two weeks later, we were advised that their had taken $434.15 from our credit card claiming a professional cleaning fee and providing a photo of the cup holder with dust in it as evidence. we followed the complaint procedure with three emails over a 30 days period and never received a reply. A week after our final email we were advised they had taken a further $197.00 for management fees. In researching this issue, I discovered that they are doing this all over the world. it's now their business model and you should avoid them at all costs. I have contacted a current affair and sincerely hope they take up the story as the public needs to be warned about this criminal operation masquerading as a legitimate enterprise.”
Helpful Report
Posted 3 years ago
Altair Rasco
Verified Reviewer
“Do not rent from Europcar. I rented a vehicle from Europcar Milan-Malpensa at at the end of August/beginning of September. The vehicle was returned via their express return at the airport. The return was processed and my final bill charged. About a month or so later they sent me an email claiming that I damaged a wheel (I did not). I do not have photographs of the wheel to prove that I didn’t do the damage, so reluctantly opened a claim with via my travel insurance for the car rental. I’m convinced that either the damage was there from a previous rental OR, more likely, someone else damaged the wheel after the return and Europcar decided to pin it on the last renter, betting that they wouldn’t be able to contest it as I can’t. Europcar did not immediately cooperate with my insurance company to provide the necessary details for card services to issue the check, but eventually did. In the process, even though they knew that this was being handled via claim, Europcar attempted to charge my card (thankfully the charge was blocked automatically by Chase as it was international). The check was issued by the insurance company at the end of November. Europcar continued to harass me via email instead of reaching out to the issuing company directly because they say they hadn't received the check yet. They threatened a collection agency, demanded a stop put on the check, and that the insurance company complete a wire transfer. They continued to refuse to reach out to the insurance company (card benefit services through my credit card) about this. The travel insurance does not do wire transfers as a matter of policy. They put a stop payment on the first check and issued a fresh check in December, assuming the first check was lost. Europcar continued to harass me. I publicly posted my experience on their Facebook page. A representative reached out to me directly claiming that the issue would be dealt with. They opened a case for me and said someone would reach out ASAP. I received many emails apologizing it was taking so long for someone to reach out to me, but no one directly did and I would continue to receive emails of harassment. Finally in February I received confirmation from Europcar's Treasury department via e-mail (and I quote exactly, with the original spelling), "We have requested more information from our trasury dpt. and they confirm that the payment has arrived. We apologize for the inconvenience." TODAY, August 28, 2020, I wake up to an e-mail from a collection agency that Europcar has hired claiming I haven't paid for the supposed damages! I've forwarded the original confirmation of payment FROM EUROPCAR and am considering pursuing legal action, even if it just means having a lawyer deal with the collection agency. The upsetting thing is that a lawyer will cost more than this payment—WHICH WAS MADE! Close to a year from the initial rental, this continues to be an issue. Do not rent from Europcar under any circumstance.”
Helpful Report
Posted 3 years ago
Cody Selby
Unverified Reviewer
“I had a terrible experience with Europcar and was left angry and disappointed. They scammed me for £60 and their customer service was useless. Do not use this company even if initially they seem cheaper; they will hit you with an unfair hidden charge: When I booked my car over the phone I double checked the price quoted and was assured by the agent that that was the price with no hidden charges. And that my 5pm return was within office hours. And if I needed to extend the rental I would be charged at the day rate, £20, with no extra charge. This was confirmed by my booking confirmation email, quoting the same agreed price and stating the branch hours were 8:00 to 18:00. However, after the chap delivered the car to my house and I checked the rental agreement there was a £60 charge for “out of hours”. I rang Europcar for an explanation but was told by two agents (the first extremely rude) that there was nothing they could do about it as they couldn't see the contract and that I had to contact the branch. But they couldn’t pass me through and couldn’t give me the branch’s number. I figured there wasn’t much I could do about it anyway as I needed to leave to catch a booked Eurotunnel and it would get sorted upon my return The day of my return I tried to extend the rental by a day, expecting it to be £20 as I was told when I booked, but was now told it was going to be £82 for an extra day! Upon my return at 16:50 and to my surprise I find the branch closed so I am forced to use the key return box. When I made a formal complaint to customer services and asked them to review the booking phone conversation to see that the Europcar agent had assured me that 5pm was inside opening hours and there would be no extra charge and that they had charged me £60 unfairly, their response was pretty much: “we don’t care, you signed the rental agreement, and you put the keys in the return box, we are charging you £60”. So I am taking the matter to the BVRLA, the car hire ombudsman. It is also worth noting that even though I was charged £115 to take the car abroad it came without high vis jacket, without warning triangles, and without a GB sticker, all of which are legal requirements on the continent.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Booked a car online, they didn't have any car left when we arrived to pick it up, holiday ruined. We also had to raise our voice to have a receipt for cancellation as they wanted to dismiss us without it simply because the staff couldn't be botehred to produce it. If you care about your plans, stay well away from these cowboys.”
Helpful Report
Posted 3 years ago
Violet
Verified Reviewer
“I wish I read reviews before renting from them. They ranked bad every where. When we were at Queenstown airport we needed a car ASAP and every other companies had a long queue in front of the counters except for eurocar. There was no one there, so to avoid waiting I got a car from them and it was the worse experience ever. I should have got the sign! They are so unfair, dodgy and dishonest. I wish I could rate them negatively. A barely noticeable chip on windscreen we didn’t even know if we caused. They charged us $1000, and if not because I got partial protected insurance I could pay $4500! Such a rip off I hope they close down”
Europcar 1 star review on 25th June 2020
Helpful Report
Posted 3 years ago
Paul Broom
Unverified Reviewer
“They will rip you off with your deposit don’t go with them bad news”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“We rented a car for 7 days at Krakow airport, Poland, and brought it back after 2 days (we had to return because of the COVID outbreak). We obviously accepted to pay for the full 7 days as we knew our rent was non-refundable. However, the man at the rental office claimed we had made 2 scratches at the front of the car (not noticeable, underneath). When we rented the car, the man wrongly indicated the scratches at the backside. We even allowed Europcar to check the cam recordings made in the office to prove we were right, but alas, they insisted on paying for the "damage". As they had blocked an amount on our credit card, we sadly had no choice. We have been renting cars for over 30 years all through Europe and the US, and never had any complaint. This is our first time that a rental company lied and treated us as criminals. Stay away from Europcar, they are dishonest people.”
Helpful Report
Posted 3 years ago
Lahcen
Unverified Reviewer
“Europcar is a shady company to put it mildly. I rented a vehicle in Morocco at the start of the Covid-19 spread. I returned the vehicle prematurely after a 4 day use due to the virus as Morocco was grounding international flights. I purchased a new airline ticket to fly outbound the next day. I was lucky enough to purchase the ticket. After I got back to the U.S. I contacted Europcar to credit my account the unused days, they jerked me around enough and wasted my time without resolving the issue. they adamantly refused me the refund and I gave up. they have my $1000.00 I will never think of renting from them again.”
Helpful Report
Posted 4 years ago
Bradford Wyman
Unverified Reviewer
“Do not rent from Europcar! We rented a full size van for a family Christmas vacation in Chile. The second day out, with less than 200 miles of highway driving the clutch failed catastrophically. There is zero question that the clutch had to have been on the brink of failure, but we could not see internal damage. We had no incidents that could have caused the damage. The vehicle had about 30,000km on it. They charged my credit card in excess of $800 for the road call and repairs, which were legitimately their cost. I got no satisfaction whatsoever. I will never use Europcar again.”
Helpful Report
Posted 4 years ago
Europcar is rated 1.2 based on 176 reviews
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