Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,090 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,090 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Seating areas not clear, lots of used plates and glasses left on tables, crumbs on seats and flooring. poor quality of food the pasta dish was very dry not very fresh. Overall generally not very clean and not worth the cost”

Helpful Report

(Bristol Airport Lounge) - Posted 8 years ago

“We were disappointed that the family area was separate and the food offered in the family area was poor. Chicken nuggets (cold) and fries (cold). The toilets were also not clean upon arrival and in the 3 hours we were there they had not been cleaned. We had a 5 hour layover and were disappointed with the quality overall of this lounge.”

Helpful Report

(Montreal Airport Lounge) - Posted 8 years ago

“No shower rooms, not enough sleeping couches, It was difficult to find the location of the lounge. But the service in the lounge was very good”

Helpful Report

(Lounge @ B Cadiz) - Posted 8 years ago

“The carpets were totally stained and dirty and the toilet flush didn't work. The food was passable though. I guess you get what you pay for but the carpets were totally unacceptable. Thank you Roger”

Helpful Report

(Gatwick North Aspire) - Posted 8 years ago

“Queue for toilet...hand blower not working...no toilet roll or hand towels Queue for drinks....poor selection of food..pasta poor.......small portions of ham/cheese...very difficult to queue with suitcases (travelling alone)... Cake stale...coffee cold... Very loud use of mobiles phones.....tables uncleared....I could go on....!”

Helpful Report

(Bristol Airport Lounge) - Posted 8 years ago

“Chooses of food available was limited as most dishes had ran out and not been replenished. Also difficult finding somewhere to sit. Reading material was too specialised not enough mainstream.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 8 years ago

“Toilets were dirty and unhygienic and this was visiting immediately after having been cleaned so no excuse. Seating areas were dirty and scruffy with food and crumbs left on and around the tables and floor. Food was disappointing, not much of a selection, not very well presented, and luke warm. On a positive note, most of the staff were friendly. Not impressed.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 8 years ago

“Reserved a table for 4 , someone however took said table then caused a scene when your staff asked them to move. Lounge very busy , not relaxing , usually book before every trip but won't be booking again”

Helpful Report

(Edinburgh Airport Lounge) - Posted 8 years ago

“No hot food just cornflakes crisps and nuts we were expecting sandwiches or wraps soup or even rolls but nothing we were very disappointed only thing good was the drinks and could,nt have to much as we were flying my son bought it for us as he's done it numerous time but never in cardiff which he won't use cardiff”

Helpful Report

(Cardiff Airport Lounge) - Posted 8 years ago

“Been to that lounge on a number of visits but very disappointed with the limited food available in the morning.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 8 years ago

“The food selection was poor - there was only a choice of pasta soup or salad. The overall service was very good but the disappointing food selection doesn't make the lounge worth the money. You may as well pay for food in the airport for a similar price but much much wider selection.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 8 years ago

“Inspite of their promise "BOOK DIRECT WITH US GUARANTEED DELAY COVER IN THE EVENT OF A DELAY, SENIOR RATES AND OUR PROMISE TO PRICE MATCH SHOULD YOU FIND OUR LOUNGES CHEAPER ELSEWHERE" They did not give a refund of GBP 5.25 when I sent them the details of an offer on www.trustdeals.com which was offering a better rate than them. I found the lounges at Heathrow at T3 to offer better value for money as they not only charge lower rates but offer free shower whereas there was and addiontal charge of GSP 20 for use of shower at Aspire T5.”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“2 toilets that were not very clean Poor service for food & drinks People sleeping on couches so we were unable to sit comfortably after a 13 hour flight.”

Helpful Report

(Lounge @ B Cadiz) - Posted 8 years ago

“Staff gave the impression of being under slave labour environment. No real connection with travellers. Poor selection of food available. When I asked about the availability of more food I was told that "as soon as the sausages ran out." There were five left and very little else to eat. There was a large group of British travellers who had obviously been drinking too much of the Apire Lounge alcohol and were very rowdy. I thought that the lounges were meant to be a haven away from the hussle and bussle of the main airport. I won't be using this lounge again.”

Helpful Report

(Gatwick North Aspire) - Posted 8 years ago

“Staff were rude, couldn't be bothered to serve us or even acknowledge us when we came in. We felt like an inconvenience and like we were being naughty asking for a drink! We took a bottle of tonic water for the plane and were chased out of the lounge like we were thieves! Ridiculous! The lounge was nice in itself but the staff were horrendous.”

Helpful Report

(Bristol AspirePlus) - Posted 8 years ago

“Nice seating area, food was of a poor standard. I found the staff unwelcoming and quite rude I heard them taliking negatively about another customer and his famiy, this was not something I was expecting from an experience that cost me and my family nearly £95!”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 8 years ago

“Way to busy hardly any seats available to relax properly Food was very basic I had a chip out of my glass and didn't notice till I had a drink, I then highlighted this to a staff member who said oh sorry (really not bothered at all). Service was pretty poor from the gentleman”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“Over crowded which meant shuffling of chairs in order for a family to sit together, two areas cordoned off for other airlines were empty whilst we squeezed into the area. Lady on the front desk was as miserable as sin!”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 8 years ago

“Nothing wrong apart from the choice of food and drink. The staff were friendly and the surroundings nice but basic. But the selection of crisps and soft drinks available was poor but the choice of wine and spirits was very poor. We've stayed in lounges in most southern and London airport and I'm embarrassed to say that Cardiff is the worst. But I guess you get what you pay for.”

Helpful Report

(Cardiff Airport Lounge) - Posted 8 years ago

“The choice of food was poor, i expected much more.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 8 years ago

Executive Lounges is rated 3.9 based on 28,090 reviews