Executive Lounges Reviews

3.9 Rating 28,090 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,090 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice and quiet but food horrible. Just some grim looking rolls and pastries. How long had they been out of a fridge?? One toilet door was broken and air con had a leak. But sofas comfortable and free drinks! Not worth the money.”

Helpful Report

(Faro Airport Lounge) - Posted 9 years ago

“I found it far too busy not the relaxed calm chilled atmosphere that was advertised; we were perched on the edge of the table. Not satisfactory. The food was hard and cold n apart from soup no hot food was available. As it was sooo busy there was a huge queue to save queuing again I wanted two drinks but I found your team members rude in the way they stated 1 drink per person. So £21.99 for two drinks wasn't worth the effort or stress. Furthermore to this I contacted yourselves for some reasonings why and was and was put in contact with a lady called Stacey Hamilton; I'm still awaiting an answer from Monday and it's now Sunday very disappointing would you agree?? Very dissatisfied Adam Hayward Haywardadam@yahoo.co.uk”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 9 years ago

“The queues for both food and drink were ridiculous,the choice of snacks was appalling.We usually go in the Escape lounge which offers more choice and is more relap.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 9 years ago

“Completely over sold the experience. When I arrived, I was in anticipation about eating all the lovely food stuffs promised on the Web page. What I experienced was watery soup with hard bread rolls and some crackers and cheese. Nothing of the variation promised.”

Helpful Report

(Newcastle Airport Lounge) - Posted 9 years ago

“Waste of money! Bad staff attitude No food only sogg disgusting pasta”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 9 years ago

“Cold food and food”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“My mother only drinks Malibu none available offered everything else but not what my mother drinks”

Helpful Report

(Glasgow Airport Lounge) - Posted 9 years ago

“When arrived at the lounge and walked through there where no seats for us to sit at even though we had booked our places for the lounge a good few months before travelling. As my partner went to speak to reception I was spoken rudely to by the guy working at the bar telling me that I can sit on the table with other people and that there is only us two so we can sit there. We eventually sat down and the food that was on a hot counter to go and choose from was not a great variety. The spa was closed aswell. Would not waste your money totally disappointed and a rubbish start to our holiday.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“I am sure the lounge would have been nice but we were unable to use the lounge as we were flying out of Concourse C and when I booked the lounge it was not clear to me from your website that we could not access the lounge in Concourse A from Concourse C. This was very disappointing as my wife, two daughters and granddaughter were looking forward to celebrating our granddaughters 3 year birthday in a more private atmosphere. So essentially the $130 that I paid for lounge access was money flushed down the drain.”

Helpful Report

(Calgary Chinook Concourse D Airport Lounge) - Posted 9 years ago

“The lounge was like a ghost town there was no staff about, just a few families with very loud children, I had to wait up to 10 minutes to be served at the bar due to the lack of staff. The bacon sandwiches were few and far between. There was a huge que when they did come out and the only managed to bring around 8 to 10 sandwiches so I had to wait for more to be cooked. When they did arrive the were barely cooked and tasted like rubber. This was my first time booking the VIP lounge for me and my partner as this was for our honeymoon. It will certainly be the last as it was not a nice experience and certainly not worth the money. Me and my partner were very disappointed.”

Helpful Report

(Newcastle Airport Lounge) - Posted 9 years ago

“It was over booked so nowhere to even sit. Food was like child's pasta.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“Food choice poor compared to other lounges. Beer ran out.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“When we arrived the lounge was full and no seating was available we finally got a seat when a couple left. We had one drink of our choice after that the bar had no Heineken, no slimline tonic, no ice, there was no food to speak of apart from a couple of muffins very very poor quality. When I complained to the reception I was told "nothing to do with me have just started my shift send a complaint in by email" worst experience ever.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“Got caught in queues at airport very good when we got there”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 9 years ago

“You no longer have an executive lounge at Faro yet it was on your website the day I came home. I am disabled and did not have the money to pay an additional £90 for the new lounge at Faro. I had no choice but to sit on a plastic chair, in a very hot and very crowded airport for almost two hours. I was in absolute agony and in tears by the time I boarded my flight. I rang you the next day and was given a refund. The woman I spoke with had no idea you don't even have any facilities. I was not offered any other form of compensation for the horrendous experience I had to endure and your errors.”

Helpful Report

(Faro Airport Lounge) - Posted 9 years ago

“Opened late. Staff very miserable and reluctant to serve behind the bar. Only booked this lounge as it opened earlier than the escape lounge”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“Not impressed. ..dirty inside. The food was mediocre. Soup in the height of the summer! And cheese and crackers (1type of cheese & 1 type of cracker). Other lounges provide a selection of sandwiches, salad, cold meats etc. The bar was ok but the beer was warm. Wouldn't book again”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“Not enough seats, we had to sit on the floor. We were not the only ones. People standing, some went and got fast food & drinks from downstairs. It just felt like a normal waiting room. Considering it is new, it has not improved from the old location down stairs.”

Helpful Report

(Faro Airport Lounge) - Posted 9 years ago

“Staff miserable, I asked if for my crossient to be heated, it seemed to be too much trouble and after about 30 seconds it was given back barely heated, also only bacon baps as hot food choice it was a waste of money as all four of us vegetarians”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“Lounge is always packed staff on reception don't know what they are doing and very poor arrangement of snacks and food. Also now have to pre book because \British airways are using up all the space n the whole not worth the money”

Helpful Report

(Gatwick North Aspire) - Posted 9 years ago

Executive Lounges is rated 3.9 based on 28,090 reviews