Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,090 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,090 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not good some of the food actions unavailable and the salad consisted of a lettuce leaf and a slice of cucumber. Staff are good but they don’t have much to work with. I would not recommend or use this service again”

Helpful Report

(Liverpool Aspire Lounge) - Posted 7 years ago

“Food quality and quantity was awful. There was the residue of some “Indian rice” or breakfast cereals or a stale sandwich. Also the decor was dated.”

Helpful Report

(Geneva Swissport Horizon Lounge) - Posted 7 years ago

“Soup was empty and not filled while we were in. Poor choice of snacks. We have been in here before and it’s been fine. Not anymore. Sorry, won’t be coming again. And the poor staff run ragged !!!!”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

“A lot went wrong,It was my first time to visit or pass through Kenya I was so disappointed and I felt robbed as no one really was interested in helping rather than the ever ending cleaning of the airport floors.Some lady told me to go and be scanned first to go through to the lounge which I did the two gentlemen where as lazy and so unprofessional that they just told me to go and seat at the hard benches, I was too tired even to ask them anything so I never approached anyone and went to seat I paid money for nothing will never ever do that again Thank you Kenya.”

Helpful Report

(Nairobi Aspire Airport Lounge) - Posted 7 years ago

“Aspire lounge at Gatwick North was closed for renovations and no-one thought to let us know. We had no information sent to us and we are extremely disappointed.”

Helpful Report

(Gatwick North Aspire) - Posted 7 years ago

“Poor selection of food and drinks, WiFi so slow that it didn’t work. No free sockets to charge devices as described. Even the selection of biscuits amounted to a jar of broken, stale cheap biscuits! Quiet zone was separated from noisy people by a rope.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“Got there had to queue for 20 minutes. When we did get in we couldn’t find a seat for four of us to sit together and then there wasn’t much choice of food either and we had to ask for items to be replenished”

Helpful Report

(London Heathrow Terminal 5) - Posted 7 years ago

“We booked about 12 months in advance and was then informed shortly before we were going that it was shutting for a refurbishment. I appreciate it has to be done, but it would be nice if you could arrange an alternative arrangement in another lounge.”

Helpful Report

(Gatwick North Aspire) - Posted 7 years ago

“It was far to warm as the air con was broke so had to leave. Requested money back and they said no. I’m”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 7 years ago

“Arrived at 14.30 on the 16/4/18.me and husband sat down after few minutes I went up to get something from the buffet and there was next to nothing there. Looked in curry pan nothing . Went to get salad nothing so I just got two scones. Waited to see if anything got replaced and nobody came out so I asked at the reception and she was very nice and said il go and make some salad I then sat back down and she came out twenty minutes later with a tray with some lettuce cubes cheese and ham and there was a rush because everyone must of been waiting it was gone in a minute. We had a few drinks and as we were leaving I saw a lady come out kitchen with a container with curry in. I do understand that it wasn’t very busy that day so the never had much out but I do feel I was robbed. Mrs m walsh”

Helpful Report

(Liverpool Aspire Lounge) - Posted 7 years ago

“The lounge was filthy. there was food under the tables. we had to queue for drinks. There was a very small and very poor selection of food. was definitely not worth the money we paid.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

“Not child friendly. Whilst packing up to leave my toddler had a tantrum lasting approximately 5 seconds. I accept it was very loud but it was very short lived. (I did notice another customer had to go out to finish his phone call, however I had had to listen in detail to his prior loud phone conversations). Once she had stopped a member of staff came and told me there was a nursery I could use instead. I would understand if she had been badly behaved during our stay in the lounge but it was a fleeting objection to me putting her in a sling as we were leaving. Not a nice finish to what had been an enjoyable visit.”

Helpful Report

(Geneva Swissport Horizon Lounge) - Posted 7 years ago

“Directions given where totally wrong, missed lounge completely. Passed through passport control only to find lounge before??”

Helpful Report

(Faro Airport Lounge) - Posted 7 years ago

“Lack of individual mixers for spirits, USB not working to charge phone, cheese etc. open and cut. On top of which the price increases of 50% over the last year, I was expecting a superior standard.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

Good Afternoon Paul, Thank you for your feedback on your recent visit to our Manchester Lounge. I am sorry to see that your visit was a 1 star review. In regards to mixtures for spirits for offer an array of mixtures which include: Pepsi, Diet Pepsi, Tango, Cranberry juice, Bitter Lemon and many more. These can be found on our website which is https://www.executivelounges.com/airport-lounges/manchester-terminal-1-aspire-lounge and there is a menu available to look at before travel. In regards to the cheese we do not like to have knives available for customers to use to cut cheese as we do allow children in our lounge and this can cause an accident. I will pass the feedback in regards to the USB charging ports back to the lounge manager, However I believe we are due a PAT test on our charging ports. I hope this rectifies the issues you state. Kind regards The Executive Team

Posted 7 years ago

“Hi really not happy with the service in your newcastle lounge today went to get some cuttlery spoon to find two dirty spoons yes not one but two stuck together with dirt also the handle on the lids of the hot food scolding hot no protective material around the lid and nearly scolding my hand not worth the £20 paid dont think ill be back again you really need to look into things like this .”

Helpful Report

(Newcastle Airport Lounge) - Posted 7 years ago

Good Afternoon Gary, Thank you for your feedback on your recent visit to our lounge at Newcastle. I believe you have been contacted regarding your visit by our customer services team. Kind regards Executive Lounges Team

Posted 7 years ago

“I had pre-booked and when I arrived at the lounge my name was taken and I had to wait outside in the seating area at one of the gates for 45 mins before my name was called to enter the lounge. Inside the lounge, there was very limited seating and the only seat available the mains power plug points were not working so I could not charge my phone or use my laptop. A number of the power plug points were not working and the ones that were working everyone was trying to use them.”

Helpful Report

(London Heathrow Terminal 5) - Posted 7 years ago

Hello there Anthony, I am very sorry to hear if this was the case, I will private message you. Kind regards Executive Lounges Team

Posted 7 years ago

“Not even going to 1 star. No edible food, no space to sit as couches and chairs busy, or used by families under duvets. Staff were not interested. Not worth paying any amount of money. The main terminal was quieter with better seating”

Helpful Report

(London Heathrow Terminal 5) - Posted 7 years ago

Good Afternoon Anthony, I believe you have spoken with our customer service team who responded to your review directly with ourselves. We do hope to see you again in our lounge to be able to demonstrate our usual standards after we have passed this on to the lounge manager. Kind regards Executive Lounges Team

Posted 7 years ago

“My experience in a previous year was very good. This year the lounge was closed for refurbishment. Apparently, an email was sent out advising me of that fact but I did not receive it. It was only when I called that a refund was given - this should have been done automatically. I would use again in the future and would recommend.”

Helpful Report

(Gatwick North Aspire) - Posted 7 years ago

“It was closed how can you run a business when you ask me to review something I never got. When I return from Barbados I will be contacting you asking for full refund andcompensation”

Helpful Report

(Gatwick North Aspire) - Posted 7 years ago

Good Afternoon Anthony, I am sorry to hear that the lounge was closed for refurbishment during your visit and we have informed all customers prior to their booking to state this. Please contact us upon your arrival and we can certainly refund you. Kind regards Executive Lounges Team

Posted 7 years ago

“Gatwick north closed for refurbishment, and executive lounges made very little effort to inform us of the fact. 1 email was sent 6 weeks ago telling us we needed to ring for a refund. We completely missed the email (our fault), however they needed to make more effort in informing people they hadn’t refunded. The whole family traipsed to a building site to be met with an A4 sheet stapled to a piece of chipboard saying it was closed. The kids and wife were annoyed but I was fuming. I would not book with them again.”

Helpful Report

(Gatwick North Aspire) - Posted 7 years ago

Executive Lounges is rated 3.9 based on 28,090 reviews