Login
Start Free Trial Are you a business? Click Here

EZContacts Reviews

4.0 Rating 22,692 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

My frames and lenses are great. Very happy with the quality. They took almost one month to arrive and customer service is difficult to reach and also they are not available on Fridays.
Helpful Report
Posted 3 years ago
I was frustrated with this service. Firstly, I ordered a set frames, with a 3-5 day delivery. After 10 days, I rung the company. After waiting over an hour to speak to someone, I was told the frames were on order from the manufacturer. They apologized, said they would be ready to post in 3-5 days, and to wait then 3-5 more days for delivery. My frames were sent within this timeframe, but never arrived. I rung the company, and again waited over an hour to talk to a person. The first time I was told to wait for a few more days, and the second time I had to sign an affidavit, and they agreed to send a new set of frames. Yet again, I had to wait for them to be sent from the manufacturers. I asked for a quicker delivery, and a partial refund. I got $17 off my frames, which had taken nearly 3 months to arrive, and just $17 for the major inconvenience. My frames are great, but the long customer wait time, the lack of information that my frames would take longer than the estimated delivery, and the slow handling of my case are extremely disappointing.
Helpful Report
Posted 3 years ago
I like that the order can be made easily and it was shipped within a week. However, my glasses were quite small than what I had ordered and returning cost 7$. So I am not going to return it, however, I am not satisfied with my purchase. Lenses ordering is better as there is no sizing involved.
Helpful Report
Posted 3 years ago
I wanted to cancel my order. I tried for three days to get ahold of someone multiple times a day and never got through. Additionally they said same day processing and my order wasn’t processed until 4 business days later that doesn’t include the two weekend days. The 5-7 business day shipping turned to 9. Price was ok glasses are ok but the shipping, processing, and customer service were a train wreck.
Helpful Report
Posted 3 years ago
My review couldn't urn around easily but I was sent the wrong glasses. So I contacted customer service and still no response it has been a few day not
Helpful Report
Posted 3 years ago
Shipping comes with several deliveries (about 7 days apart) - wish they all come at the same time. The EZcontact site is not updating any shipping/returning details - returned items a week ago but it still says 'the order is processing'???
Helpful Report
Posted 3 years ago
Great service with fast shipping but the frame was bigger than what I anticipated, that one is on me. but what I could not accept was that one of the lenses did not 100% fit the frame. there was a 1-2 mm gap between the lens and the frame. I had to return it.
Helpful Report
Posted 3 years ago
Low quality frame, that took far too long to receive. Very little follow up from you guys even though I gave you permission to update me via text per YOUR REQUEST. I was left on hold for 33 minutes when I called for an eta. Will not use again or recommend!!
Helpful Report
Posted 3 years ago
The product I received was in great shape and exactly what I ordered. Unfortunately, it did not arrive on time for me to take on vacation. I paid extra for expedited shipping and placed the order with more than enough wiggle room. We've all come to expect shipping delays but the company did not even respond to multiple messages when the order was clearly delayed in processing at the warehouse. Not good customer service and I should be refunded for the expedited shipping.
Helpful Report
Posted 3 years ago
Giving two stars because they never mess up my orders (yet at least) and ship on time, but their customer service is extremely rude and will give you an attitude if you ask for updates. I'm sorry that I want to know the status of something I need to be able to see and function, I guess.
Helpful Report
Posted 3 years ago
Slow processing and shipping. Took mire than the 5-7 business days it stated.
Helpful Report
Posted 3 years ago
I placed my order on 3/2 and still have not received my order. Very unhappy!
Helpful Report
Posted 3 years ago
Still waiting on my order
Helpful Report
Posted 3 years ago
Took long even though I uploaded my prescription
Helpful Report
Posted 3 years ago
Glasses came in great condition super happy with product but I paid 40$ for express shipping 2 days max for them almost a week abs a half later… smh
Helpful Report
Posted 3 years ago
Everything with EZ it's being so great. Prices and speed delivery are amazing. All perfect until you need to return an item...........TOTAL nightmare process. I have been trying to return one of my glasses for the past 2 days with no success. As I write this review I am on hold for more the 45 minutes to speak with to a representative since nothing else that I've tried worked. I've tried to returning online, sent a message and tried request a chat and nothing worked so far because no one got back to me yet.
Helpful Report
Posted 3 years ago
Unfortunately, i got a pair of nice frames but the prescription on the lenses is way off. I cant wear them because i cannot see.
Helpful Report
Posted 3 years ago
I recently purchased a pair of prescription eye glasses. When I received the eye glasses I immediately noticed a scratch on the right lens. I've tried calling and emailing EZcontacts however they are very hard to get a hold of & no one from the company has contacted me despite several inquiries. I do not recommend purchasing anything from this company & they've lost a customer.
Helpful Report
Posted 3 years ago
Customer service is horrible. Great prices but bad service
Helpful Report
Posted 3 years ago
Still waiting on my order a 7wks later and not once did customer service called. Cancelling order.
Helpful Report
Posted 3 years ago
EZContacts is rated 4.0 based on 22,692 reviews