Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,985 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,985 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So see my previous review below and then add another 2 month wait. Umpteen delivery dates missed. After 3 months they delivered the wrong sofa bed. Then scratched the hell out of our floor and have left us another 6 weeks without the replacement item as originally ordered. Took nearly 3.5 months to be allowed to talk to a Customer Service Manager and still we are left without our product. Beyond belief!!! Never ever encountered a company like this ever. Ordered sofa bed - website said it was in stock and would be with us in approx 2 weeks. 1 week later we receive Sofabed email saying the Sofabed will now be another week or two. Two weeks later the delivery company tells us the item will be with us that day as promised for the second delivery date. Them another text later that day - item hasn't arrived from manufacturer. No call from Furniture123 after 3 more days so I call them. They say they will look into problem - no call back twice in a row. Then in my 3rd prompt I am left a message saying they have no idea when it will arrive and after another few days their manufacturer dee a to tell them that we will have to wait another 2 weeks or so. So we wait 3 weeks until the agreed delivery date. Guess what _ no show. I ring to chase and they say they will come back with more info. Manufacturer requested to deliver in next coupe of days. No call back when I ring to give out if it still coming. I finally get through again and am now told the manufacturer still hasn't made the Sofabed. So now naybe it will arrive in a couple more weeks. So 2 weeks has turned into 2 months. No system in place at Furniture123 to make sure orders are going to plan or are actuky being delivered. Nobody like to apologise or take any responsibility whatsoever. They tell me thee us nothing they can do as it is all thejnufacturerd fault and I am still waiting for my Sofabed afyer 3 lots of guests have had to sleep on the floor. Never touch this company which never takes any responsibility and has no functioning systems in place nor gives a damn one way or the other. Nightmare!!! And still it continues :-( Useless, useless, useless!!!”

Helpful Report

Posted 8 years ago

“It has been 3 weeks since I received the wrong product from the company. The issue is still not solved. After several days of calling, they finally collected the wrong product back, but no refund is issued. After seeing other reviews online, it seems that this is not the only case happened before. Once anything goes wrong with this company, the staff are trained to lie and delay the process as long as possible. If you paid through the paypal, your money can be protected. If you paid through credit and debit card, you can always inform the bank of the issue and use the “charge back scheme”. Please don’t forget to report it to the trading standard. Otherwise, there will be more and more victims who can’t get what they have paid for.”

Helpful Report

Posted 9 years ago

“I am absolutely disgusted with this company. I bought my son a new bed and thought it was a great price for what I was getting. The delivery man also brought the bed up two flights of stairs for me. However, when I opened the box up I was appalled by how many screws and bolts and pieces there were for the bed. It was more like a 'make your own bed from scratch' rather than flat packed. I've had family and friends all come and try to help put it together but it is far to complicated. I rang the company to arrange a return and they said I could return it but that I have to pay for the delivery of the bed back to the company. It would cost me almost the same price as I paid for the bed to have it returned! I am absolutely disgusted that a company can do this. Apart from sending furniture which is impossible to put together they trap you by not paying for a return so there's no way you can return it because your going to be wasting almost £200 just to return! I will never be shopping here again and will be leaving the same review on every site I can to stop others from ending up in the same horrible position as myself!”

Helpful Report

Posted 9 years ago

Furniture 123 is rated 4.5 based on 5,985 reviews