Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“what went wrong!!!!! againbought 2 mattresses & trundle bed, after being given 3 different dates was then told a man was outside with 1 mattress.told him to take it away. Spoke to company said it was Blue Arrows fault! offered a £40 recompense plus £9.99 delivery charge and a full refund, havents checked bank yet,, BUT beware wehn you phone them its a premium rate number 1 call cost £30!!!!and I made 5 calls, sort makes any refund null and void. have ordered something similar fromBensons for Beds delivery on tuesday, lovely people, no attitued DO NOT WASTE YOUR TIME & MONEY”

Helpful Report

Posted 6 years ago

“I don't even want to give you 1 star!!! DONT USE THIS COMPANY!!! The customer service is shocking They use an awful rude delivery company Send wrong parts Take months to send the correct parts They lie constantly Cause you lots of stress They must only get good reviews sometimes because their own workers are adding these!! Please avoid!!!!!”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“Poor communication, missing parts, missing refund, awful customer service, delivery not arrived in supposed day... Worst online company I have ever dealt with”

Helpful Report

Posted 6 years ago

“It’s an outrage that I have to score these clowns 1 star!! Absolute farce of a company, selling cheap furniture that’s not fit for purpose! I have a broken bed which was reported 3 weeks ago and still waiting for the correct part to be delivered. Customer services lie about delivery dates and have no clue what parts are required. Order from this company at your own peril!!”

Helpful Report

Posted 6 years ago

“I've ordered from Furniture123 on two occasions The first was for a ottoman double bed, we was told it'll take 5-7 days to arrive, plenty of time to arrange someone to be at home for the delivery as we work full time. It was then dispatched that night and we was given our time slot at 10:23pm, which we did not see, so we couldn't arrange anyone to be home. Delivery was re-attempted the next day, again, the delivery slot was given late at night, which I stayed up to make sure I saw. We had to arrange my partners father to be in to take the delivery, but the courier had to wait around 10 minutes as he had to drive from St. Albans to London as the courier arrived earlier than stated. The driver then tried to charge an elderly man £10 as he had to wait! To add insult to injury, the beds floor panels arrived broken. I contacted Furniture123, and they offered a £35 voucher. I didn't want to order from them again, but I needed a mattress for the bed, and I needed to use the voucher. I ordered a mattress, and the voucher didn't work, so I had to contact them to have the £35 refunded back to me. The mattress was due to be delivered today, but I have received no tracking emails, I contacted the awful courier they use and they said they have not received any order from them! I tried to contact customer service, but as always their online chat feature is down, so I've sent them two emails and not heard anything back. I wouldn't recommend this company is used, even if you are desperate and need a cheap bed/mattress. The service was so awful I would have paid more with a company that knows what it is doing!”

Helpful Report

Posted 6 years ago

“Awful awful scam of a company.”

Helpful Report

Posted 6 years ago

“I'm loath to even leave a single star for this company, they are a complete waste of time. I have never ever come across such a bunch of clowns in my entire life. To date I have still not received the item I ordered 2 weeks ago and after one aborted delivery they sold the item even though they had already confirmed in writing it was in the process of being re-delivered. They have not offered me any replacement even though this fiasco was their error, nor have they refunded my credit card. I'm so aggrieved at this utter waste of time that I'm seriously considering filing a small claims action in my local county court, maybe then they will appreciate the error of their ways. I would avoid at all costs, you have been warned!”

Helpful Report

Posted 6 years ago

“Wardrobe doors missing nearly two weeks later still not arrived am hopeful on tomorrow or furniture gets returned Have been offered gesture of good will but judging by these comments in not holding my breath . Avoid this company as customer services are terrible and do not call you back or answer emails ...”

Helpful Report

Posted 6 years ago

“Buyers Beware! Item arrived damaged complaints system via email didn't work calls cost 14p a minute to the company and 3 months later still no sofa delivery date keeps getting pushed back. Absolutely rubbish service!”

Helpful Report

Posted 6 years ago

“On reading other reviews it appears to be a constant issue with deliveries and mine has been exactly the same. On spending over £1500 I am still without a bed and have finally had to cancel it 2 months later !! . But have I been refunded yet NO ! Or received the compensation I was promised NO ! The company is a total shambles giving promises they cannot or will not keep. I have tried everything to be fair but I've finally had enough spending time emailing and phoning trying to give them the benefit of the doubt but I've finally had enough and I'm writing this review to make future customers aware before they purchase anything”

Helpful Report

Posted 6 years ago

“It would be shorter to say what went right - Nothing went right - bad attitude of staff, false promises, false delivery promises, broken and missing parts. Would not recommend them to anyone.”

Helpful Report

Posted 6 years ago

“Do not use this company... Send you beds with wrong parts Promise to deliver proper parts that does not happen Lie about delivering parts saying we wasn’t in Awful customer service Shocking shocking please don’t use”

Helpful Report

Posted 6 years ago

“Ordered a mid sleeper bed for my son. First deliver came badly damaged, the packaging had chunks taken out of it and every box had footprints over them. We contacted customer services and was told the damaged parts were being sent out. Long story short, the second delivery was damaged worse than the first, the third delivery was also damaged, we then received parts for another bed that did not fit ours. Finally after 1 month we received all the parts we required. The communication between the different sections of this company is shocking, we had deliveries turning up unannounced and in different days to when they had been promised. We were told a goodwill gesture would be discussed after our issues were solved but once we confirmed we had received all parts and were happy the customer service representative reneged on this and told us it was not company policy to offer this. All in all it had been a terrible experience and I would not advise anyone uses this company!”

Helpful Report

Posted 6 years ago

“A complete mess, wouldn't use these people ever again. I ordered 2 wardrobes on line for quick delivery, 1 arrived with wrong colour on some parts and the 2nd was delayed until middle of July. No one seems to know what is going on, they have refunded the 2nd wardrobe but waiting another 48 hours for them to look into why parts were not delivered today as promised!”

Helpful Report

Posted 6 years ago

“Diabolical service all items in stock when ordering and paying,and delivery date given, then get a text to say delivery has been but back then received a text saying the item was not in stock all a con to get your money then spend weeks waiting if the items are out of stock then advise on ordering and having money taken off you really bad service would avoided like the plauge.”

Helpful Report

Posted 6 years ago

“Do not purchase anything from this company. I ordered dining room furniture on 1st April, was told it was in stock and would be delivered on 22nd May. Delivery was then changed to 17th May then I was assured it would arrive 10th June! I have just been told it "might" arrive on 21st June!!! Needless to say the order is cancelled and I will NEVER use this company again - SHODDY!!!!!”

Helpful Report

Posted 6 years ago

“1 star is too good for these competent idiots. AVOID AT ALL COSTS. Ordered a bed 1 week ago with next day delivery - Selected certain stock which they promised they had in stock for next day delivery. I am still waiting - had the escalations team promise its being delivered next day - still doesn't arrive. Had ridiculous excuses such as the agent forgot to place the order, the bed doesn't fit on the van etc. They then deliver a mattress and no bed frame - been waiting for the bed since with the same promises and fulfilment. To top it off the mattress came damaged!!!!! Panther the courier company they use is equally as useless - rude, lying staff. Save you money and shop with reputable suppliers and these lying amateur con men!”

Helpful Report

Posted 6 years ago

“Order a bed for my daughter which was delivered within two days, amazing! However, in the box we have two duplicate parts, called and they sent the correct part, waited three days for delivery, wrong part delivered again! Called and was told I would need to wait a week for the part as there is a backlog in the warehouse. Took yesterday off to work from home as was expecting the part to be delivered, no part delivered. Followed up by email as no one came back to me on the phone to be told I would need to wait ten days for the part to be delivered!!! Further more it has cost me £16 on calls to them! I am still waiting for the company to call and explain what is actually happening!”

Helpful Report

Posted 6 years ago

“Don’t use this cowboy outfit always a problem next day don’t mean a thing damaged items can’t keep a promise bad customer service try another company don’t use this one”

Helpful Report

Posted 6 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews