Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,985 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,985 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

Write Your review

Tell us how Furniture 123 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It all seemed to go so smoothly. I received the email notifying me payment had been taken, I received a text message stating delivery would take place on a certain day, and another message confirming this. Then on the day, I received a message to say it wouldn't be delivered because it hadn't been despatched yet. I phoned customer service - the automated answer recognised my phone number and said it could see I've placed an order that hadn't been despatched yet. I was then 'fast tracked' to speak to a customer service person - which took more than 10 minutes waiting. The customer service lady said the order was now going to be delivered the next day, and said it had already been shipped, so I couldn't change that, but the website still says it hasn't been despatched. So either she was lying or the whole system is broken or both. Either way, not a good result.”

Helpful Report

Posted 7 years ago

“Horrible, they messed up the delivery and customer service is unreachable!”

Helpful Report

Posted 7 years ago

“Appalling company to deal with. The company is full of lies and miss promises. Ordered a bunk bed which was late in being delivered by none the less it was delivered October 5th, with a faulty unsafe step. We are now 18th December no further forward. It took NINE WEEKS to get a replacement step, which arrived the wrong step and damaged! I think someone just picked up a plank of wood and thought this will do. After contacting them yet again, the replacements replacement now has a delivery date it has not met because it has been held up. Avoid this company at all cost. I wouldn't have given it 1 star if i didn't have to.”

Helpful Report

Posted 7 years ago

“Appalling! Will never use again. 6 times they have said they will deliver replacement parts and haven't, each time you are just expected to wait in, only for them not to show up. God knows if or when I will receive them. The chest of drawers were of a poor quality and needed reinforcing. Awful service, they don't care and I don't think they even have a complaints procedure. If I could give them no stars i would. Never dealt with a company like it!”

Helpful Report

Posted 7 years ago

“Absolutely appalling company to deal with, ordered a new bunk bed for my children's bedroom. Paid for in full and arranged a certain delivery day; received an email to say that delivery was on the way between 12-2pm, waited in the whole day & lost a days pay!!. Never arrived!!! Only then to be told once when we called Friday at 4pm having to chase the item up was out of stock even though we ordered the bed 2-3 weeks ago. The company couldn’t care less about the fact that our son & daughter is having to sleep on the floor over the weekend & they would call us back Monday to find out where the bed is??? They added they have spoken to the Courier Friday who again does not know where the bed is!! Absolutely disgusting service & treatment with everyone I speak with telling me their is nothing they can do to help knowing my children have no beds. Offered a refund that would take at least 3 - 5 working days. I will never ever recommend or use this company again.”

Helpful Report

Posted 7 years ago

“Absolutely appalling company to deal with, ordered new bed and mattress for daughters new bedroom. Paid for in full and arranged a certain delivery day; received an email to say that delivery was on the way, waited in the whole day. Never arrived! Only then to be told once we had chased that the item was out of stock and wouldn’t be delivered. The company couldn’t care less about the fact that our daughter is having to sleep on the floor, offered a refund that would take at least 3 - 5 working days. Then to top it all, the mattress was supposed to be delivered today 13th Dec 2018, again waited in, told a time slot, even able to track and bobs your uncle not delivered yet again!!! I will never ever recommend or use this company again.”

Helpful Report

Posted 7 years ago

“Absolutely shocking, item not delivered on the day that I paid for it to be delivered on. Was continuously promised call backs that never happened! I will never purchase from furniture123 again as their customer service is the worst I've ever experienced and despite me giving them chance after chance to resolve this they have failed to do so. I am still waiting for my two beds for two weeks.”

Helpful Report

Posted 7 years ago

“10days waiting in for wardrobe at last came today BUT no instructions no fixings so laid out all over floor no help when rang COULD be days before arrive my home is DANGER ZONE no help when you ring can't go and pick them up just have to wait WOULD GIVE ---10 if could this firm need to sort it's self OUT”

Helpful Report

Posted 7 years ago

“Arrived incomplete, second time arrived completely damaged, third time they send a tv cabinet ‘I didn’t order this’ overall I wouldn’t touch this company. The wardrobe I ordered has yet to be built as I have no instructions!!! If there was an option for zero star they would be a winner.”

Helpful Report

Posted 7 years ago

“Delivery was messed up and furniture123 offered no support at all. Don’t answer the phone. Slow to respond to emails and when they do they are no help.”

Helpful Report

Posted 7 years ago

“Absolutely shocking company. Awaiting my wardrobe. Was told it would arrive on Monday. Then didn't receive any further information prior to the day. On Monday I was then told it would arrive Tuesday. Nothing arrived on Tuesday even though I was told over the phone it would arrive on the day. After chasing and calling for days I suddenly receive a message saying that the order won't arrive for another 3 months???”

Helpful Report

Posted 7 years ago

“Shouldn’t offer next day delivery if they can’t deliver”

Helpful Report

Posted 7 years ago

“ordered goods 2 weeks ago. sent email which stated up to 48 hours response time. no response. called and was advised there was a problem, they would look into it and call me back by end of play tomorrow. no call made. sent yet another email and still no goods. just went to buy a bed on the internet at i am doing my house out but then realised it was from furniture 123 so decided to buy from someone else although more expensive. whats betting i get my new bed before i get the goods from furniture 123. never again.”

Helpful Report

Posted 7 years ago

“Furniture arrived in a number of partial deliveries and broken”

Helpful Report

Posted 7 years ago

“Again thus is the case with 123 furnture. Deliveried 2 out of three parts to wardrobe. One box broken in half . Then 3 days later box 3 turned up . Again damaged. Had loads of phone calls with them . Parts to replace broken ones surpose to be delivered and never have.”

Helpful Report

Posted 7 years ago

“I ORDERED A SET OF TABLES. ADVISED DELIVERY DATE. STAYED IN. NOTHING ARRIVED. CONTACTED COMPANY. THEY COULD NOT FIND WHERE THE ITEMS HAD GONE. AFTER LOTS OF PHONE CALLS AND MANY DAYS LATER I REQUESTED A REFUND AS HAD NOT RECEIVED THE TABLES. THEN LEFT WITH A £13.00 PHONE BILL FOR CALLING THEM AND WAITING ON HOLD. COMPANY REFUSED TO REIMBURSE ME WITH THE COSTS! DON'T TOUCH THEM WITH A BARGE POLE!”

Helpful Report

Posted 7 years ago

“Item damaged,phoned about six times,they kept saying they would call back but never did I had to at the premium rate!!,customer service NIL.only offered small discount!! NEVER dealt with a firm like this and will NEVER again.Mrs Gallagher”

Helpful Report

Posted 7 years ago

“The worst company I have ever encountered. Incomplete order received only sorted nearly 2 months later. Broken promises and just poor poor service”

Helpful Report

Posted 7 years ago

“Ordered wardrobe and draws for my daughters new house but when we put wardrobe up had damage but as it was more than 5 days after we ordered it Furniture 123 said they would get replacement parts as long as we pay for them which I have never come across before I should of read reviews of item on the website as seems they sell a lot of items that are faulty Del Boy of the furniture world never again the packaging was not damaged so it must of been faulty before packed and sent out”

Helpful Report

Posted 7 years ago

“They kept extending my delivery date because they didn’t have the item they then made me wait 6 weeks and then cancelled. Customer service was bad and they didn’t really cAre. No discount given no nothing. Stay away. Go somewhere else pay a little more have that peace of mind”

Helpful Report

Posted 7 years ago

Furniture 123 is rated 4.5 based on 5,985 reviews