Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,941 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful bed only downside is the storage underneath as the bottom of it is only a sheet of material held on by Velcro So wont hold much weight.”

Helpful Report

Posted 5 years ago

“Arrived on time in good condition. It was slightly different colour to how I thought it would be - a little darker. Great piece of furniture though. Is actually on the large side for where I planned it to go but after dithering and offers from friends considering finding a place for it in their home, I decided I didn’t want to part with it. Still haven’t got the handles on (lack of time- looks simple enough) or the shoes in it but already had lots of compliments about it.”

Helpful Report

Posted 5 years ago

“Ordering was easy online and kept informed of delivery date. Delighted with TV console. Arrived on date selected at 6.35am ahead of time advised. Would have given 5 star but the delivery team left before we had time to unpack and check it and left us with all the packaging which most firms take back with them.”

Helpful Report

Posted 5 years ago

“We ordered the trundle bed available on the website and it is a good solid bed! Pretty simple to put together, just takes a little time. Only downfall was the fact I paid for specific delivery and they didn’t end up coming in the day I requested.”

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Posted 5 years ago

“The instructions for the bunk bed is OMG, struggle upon struggle.”

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Posted 5 years ago

“No issue with service, price, or delivery. Bit of a problem putting goods together though. Self assembly took me 4 hours. As others have mentioned, LED strip light does not adhere to surface. Detaches itself after a few hours”

Helpful Report

Posted 5 years ago

“Very pleased with my fire ,delivery was good very friendly and professional and so pleased with the fire”

Helpful Report

Posted 5 years ago

“The bed looks great and the kids love it, most of the parts are of a good, sturdy quality, but a few parts are a little less so. Really good speed quality delivery service”

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Posted 5 years ago

“Good product at good price.delivery was next day but delivery driver was not helpful as he refused to carry product to 2nd floor flat but left it on ground floor”

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Posted 5 years ago

“What an amazing bunk bed! Strong solid wood which looks great in my sons bedroom. The only reason I've given it 4 out of 5 stars is a few of the screws were really tricky to get in as the threads weren't great. Only managed to get them in so far. I'm hoping it won't affect the overall use. Would definitely recommend the bed though. Great quality at a really great price.”

Helpful Report

Posted 5 years ago

“Wardrobe and toy box were both fine, especially love the slow closing lid on the toybox. Only downside to this purchase was how expensive the delivery was. £30 was quite steep in my opinion.”

Helpful Report

Posted 5 years ago

“I bought a real wood wardrobe. It was about what I expected. Some panels slightly warped. Luckily not enough to be a problem. Some aspects rather good, some standard flat pack shortcomings. Well packed and reasonably accurate. The wood hanging rail should be metal. Draws slightly better than most. Finish is high grade which looks like plastic if being critical. Happy with my purchase.”

Helpful Report

Posted 5 years ago

“Great product design and easy to assembly. Unfortunately, I have marked 4 stars due to product quality.”

Helpful Report

Posted 5 years ago

“Brought bunk beds great customer service always kept me up to date with delivery. The only issue I had was the instructions it said build time 1hr 30mins when it took us 6 hours!! In future please mark all instructions with letters/numbers so customers know which plank of wood goes where, we had to guess most of the time! Got it up in the end”

Helpful Report

Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,941 reviews