Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,919 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,919 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order, item delivered promptly and call receive to confirm date and time of delivery. No issues.”

Helpful Report

Posted 5 years ago

“Excellent service. Delivered as promised. Furniture was as expected. Definitely deal with them again.”

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Posted 5 years ago

“happy with the bed. all wood in good condition when it arrived. good instructions. able to put together on my own, although attaching length of bed to top and bottom required careful placing of furniture as my other pair of hands!”

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Posted 5 years ago

“value excellent workman ship good.customer service good.the only issue is the time it takes to assembly the bunkbeds.its 2 people up to 4 /5 hours instructions good but needs abit more information.but well worth it.happy with end product thou”

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Posted 5 years ago

“Absolutely love it! Exactly how it looks on the picture. Looks lovely in my living room.”

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Posted 5 years ago

“Painless ordering, delivery on time, a faulty element changed within 48 hours. Friendly efficient handling of call re replacement part. Callback prevented me holding on call for a long time. No complaints and would buy again”

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Posted 5 years ago

“Everything about it bed is perfect!! My 3 year old loves it ! Thank you furniture 123! And customer service was amazing”

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Posted 5 years ago

“Ordered grey 4+2 chest of draws. Definately a quality product. I could tell as I was putting it together. It definately took more than 1 hour as it said on the paper, more like 3. But I like it so far. Did have a few marks on the wood.”

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Posted 5 years ago

“All good, came as expected, assembled easily, delivery man came up to my 3rd floor front door. Hope it lasts too. Thanks”

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Posted 5 years ago

“Great service..The bed we brought is brilliant my son loves it!”

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Posted 5 years ago

“Very happy with my furniture well with the money delivery was very good.”

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Posted 5 years ago

“Wardrobe is a good size and looks good, you will need two people to assemble and time and patience , it does seem a bit not solid , other than that it was a good buy”

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Posted 5 years ago

“Lovely Console Table, there was a slight scratch on it when it arrived..Nothing too noticeable..I’m really happy with it, looks great in the hallway. Delivery time was pretty long, luckily I wasn’t in a hurry to receive it.”

Furniture 123 4 star review on 2nd June 2020

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Posted 5 years ago

“Good service quick delivery item in good condition and as described.”

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Posted 5 years ago

“Overall positive experience. Product is great and delivery was on time. I just had to remove one star because of the customer support - I tried to call them but I was told they would call me back as the waiting time was over 70 minutes. Unfortunately I didn’t hear back from them. Which is fine, given the current Covid situation we are all in - but I thought I should point this out anyways.”

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Posted 5 years ago

“Fabulous and comfortable”

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Posted 5 years ago

“Great looking set but had issues with 2 screws into the table legs. Nice parasol but doesn’t till and can’t higher or lower it. Great to get covers with it all though. Customer services very helpful and sent out more screws when contacted.”

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Posted 5 years ago

“Service and delivery were first class especially the delivery guys during these challenging times Only issue I had was a slight bevel in one of the parts but didn’t stop or effect the look of the product Ant the assembly instructions. I found it ok but had to take my time and be careful to pick the right part . I feel if the individual Parts could be marked (on them) Then it would be construction even easier. Apart from that GREAT”

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Posted 5 years ago

“Very nice colour. However came with slight dust markings. Soon cleaned it up though”

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Posted 5 years ago

“Ordered the duck egg blue bedroom bench. Nice product, however the colour is much paler than it looks on the website so a little disappointing. Efficient and quick delivery.”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,919 reviews