Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,912 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,912 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a console table from furniture 123, it's Mt first time ordering from them. My sister advised against ordering from them because she snubbed them as low market and cheap quality. I instantly started regretting my decision and started to anticipate loads of problems. I got an email from them the next day stating my delivery will be for the day after. Was surprised for such a quick delivery time but still was apprehensive thinking something will go wrong. The delivery came as promised but even then I thought it, I bet the product is going to be terrible. I opened the package and believe me when I say this. It was wrapped so delicately as though it was a baby. I've purchased online many times but I have never seen packaging that has been wrapped with so much care. Again I thought nah, superficial they are trying to cover up something dreadful inside. We made the console table with ease, item looked like it was good quality and very sturdy. Once it was all made it looked better than the photos online. I could not have been happier. I've been looking at console table twice as much price as the one I got and to be honest they were not as nice as the one I got. The only issue was I found a tiny chip on the drawers, I thought it was a sticker so I scratched it and made it bigger. It seems the paint was coming off a bit. I'm not returning or complaining as I'm not sure if the original scratch was made by us when we were building it with our little terrors of children who wanted to "help" us build.”

Helpful Report

Posted 4 years ago

“Absolutely love our product. Good quality. Speedy delivery and good value. It looks great in our new home”

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Posted 4 years ago

“Thrilled with the furniture bought from Furniture123. Delivery earlier than expected and quality products. Highly recommend!”

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Posted 4 years ago

“I ordered the Harlow high gloss white TV unit on 25/11/20, and was given a delivery date of 2nd December. Furniture 123 then messaged me to say I could have this on 28/11/20 if convenient. Brilliant service. Item delivered within the 1 hour time slot. Well packaged, and with easy to follow instructions. Item looks great in our lounge. Thank you Furniture 123 - a great firm to deal with, and will be buying again soon.”

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Posted 4 years ago

“Great service and fast delivery. Love our new white gloss extending table, all ready for Christmas now. thanks”

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Posted 4 years ago

“Received my fire surround, Perfect for my needs, came earlier than expected... very easy to track item...So many thanks to all at Furniture 123... in these difficult times you have done a great job all credit to you all many thanks Mick.”

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Posted 4 years ago

“I bought this white marble coffee table in December 2020 Very pleased with it , it looks amazing , had so many comments from family and friends Worth every penny”

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Posted 4 years ago

“Customer service was very helpful. The items are good quality. One arrived a day late, but I can't complain as they gave me free postage”

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Posted 4 years ago

“Great price . Had issues paying with my phone iPhone online It was no problem someone arranged a call to take payment via phone. Great delivery service. Quick and the managed to deliver to very awkward property”

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Posted 4 years ago

“Excellent unit, well made and very fast- 2 day delivery”

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Posted 4 years ago

“My hall console table is very well made, easily assembled & came bang on time. Very happy. Thank you Furniture 123!”

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Posted 4 years ago

“Very pleased with product- small corner TV unit, and the speed of delivery. Ordered Nov 24th received Nov 26th. Oh, and it was very well packaged.”

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Posted 4 years ago

“quick, cheap and very good product”

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Posted 4 years ago

“Great customer service and smooth delivery.”

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Posted 4 years ago

“We love our new bed It such good Quality and the delivery was very quick. Had never used Furniture 123 but I will defiantly Be using Them again. Have recommended them to everyone I know!”

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Posted 4 years ago

“Im very happy with my coffee table looks really good delivery was very quick will be shoping again thank you”

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Posted 4 years ago

“Arrived on date advised. Efficient service.”

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Posted 4 years ago

“Lovely sofas, delivered very quickly”

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Posted 4 years ago

“Good delivery well packaged excellent product.”

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Posted 4 years ago

“100% happy customer. Product quality great and service brilliant”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,912 reviews