Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an item that I was told was in stock-or I would ordered elsewhere. After a few days I received an email to say that delivery would be 4 weeks. Why when it is in stock?? And just one week into the wait time I receive an email (today) asking me to write a review of the purchase and service. Not received either yet! Should be zero stars but that is not an option.”

Helpful Report

Posted 4 years ago

“Received an email on 29 Oct to say my order was on its way. There is no tracking info and I have emailed you twice for an update and you haven’t responded.”

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Posted 4 years ago

“Ordered a bed & mattress set. Mattress arrived 2 weeks later. Staff very unhelpful & non committal. I was promised a £30 compensation, which never materialised. Communication with suppliers is clearly very poor and the customer pays the price.”

Helpful Report

Posted 4 years ago

“Customer Service has been appalling - it's very hard to contact them and then the issue isn't sorted out. I have had a faulty product and it is still not resolved and there appears not to be very little urgency to fix the issue. I would not recommend using them after this experience.”

Helpful Report

Posted 4 years ago

“Very disappointed with this company!! They have lead me on with my bed I ordered took payment and made me wait 3 months only to send an email the day before delivery to say that my bed will come in another 2 months time. I asked to make a complaint about this and was promised a call back and not heard from them. It’s terrible customer service! Why take payment if you know you gave never had it in stock and to make me wait 5 months in total! Stay away from this company. Very unprofessional.”

Helpful Report

Posted 4 years ago

“This company takes your money says goods have left there warehouse and then tell you they have no stock when you chase them they will not answer messages and fob you off all the time when you do get through Avoid at all cost still waiting for refund They need reporting to trading standards”

Helpful Report

Posted 4 years ago

“Delivery was absolutely shocking. We expected our delivery on the 28th July and received it 22nd October. Leaving us without any furniture for four months in our new house. The customer service helpline is awful, you message for a call back... miss their call and you have to start the process again. After all of this, furniture123 were still selling our chosen sofa and chair on false pretences of a two week delivery. Avoid at ALL costs (I also think it’s hilarious that the final email review page diverts you to a different page to complain about your service/ products so that they only receive good reviews on here)”

Helpful Report

Posted 4 years ago

“I would avoid this company as much as possible, items were missing so i could not finish the build. Contact customer service they wanted me to pay postage of £40 for the missing parts. And £40 to return the item if i wanted a refund. Escalated this to management who have said the same thing. So i am out of pocket by £350. I have informed trading standards and started a claim against them. Great.”

Helpful Report

Posted 4 years ago

“Ordered bedroom furniture yesterday and paid In full with a delivery date of Wednesday. Received an e mail today to say the bed will be delivered on 18 December and the furniture on Christmas Eve. If they had said these were the delivery dates I would not have ordered the goods as they are needed.”

Helpful Report

Posted 4 years ago

“Do not buy from this company, diabolical service and please read reviews for the courier company ArrowXL which they use, absolutely shocking. Be aware doorstep only deliveries and only make you aware of this on the day. Delivery time kept getting put back and waited in twice to receive item. Waiting on refund, which I was told on the phone, after waiting for 15 minutes, was going to be processed, only to receive an email saying I have to refuse delivery then ask for a refund!!!!! The mind boggles... No idea where my order is but I want my money back.”

Helpful Report

Posted 4 years ago

“Never again, poor quality”

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Posted 4 years ago

“Delivery was a week late and items were missing”

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Posted 4 years ago

“Unfortunately there was a chip out of the base of the table. A previous fault had obviously been fixed. As they were not visible the hassle of sending the table back was not worth it”

Helpful Report

Posted 4 years ago

“I’m dissapointed with what I’ve been told about delivery date & wish to cancel my order but you don’t seem to help me.”

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Posted 4 years ago

“Still not received my order.”

Helpful Report

Posted 4 years ago

“Very unhappy, ordered a bed received an email stating that it will be delivered 9th Sept 2020, waiting in, when I tracked the item and contacted the courier Arrowxl they said it had not even been booked and gave me available dates to arrange delivery myself, I re booked for 16th Oct, spoke to yourself who was very good and refunded me the del charge, but I had not received a text yesterday to give me a time slot so went on to tracking and it now states ordered cancelled by Client and returned to site??? I have already dismantled and disposed of my old bed, what am I meant to do. I was unsure of ordering from you and you have proved me right, I guess I'm sleeping on the floor till I can find a company that can delivery me a bed - I must say they did refund me quickly (well not in mu bank yet)”

Helpful Report

Posted 4 years ago

“Items delivered are faulty, despite sending 5 emails, photographs and trying to call no one is responding. Have been trying to make contact since the day of delivery and no assistance received. The only emails received ask the same questions and then no one responds again. Shocking service, both sets of tables are damaged and one doesn't nest properly.”

Furniture 123 1 star review on 16th October 2020

Helpful Report

Posted 4 years ago

“Ordered a product from Furniture 123, Alphason Element EMT2500XL. which looked in stock as had a buy now. They took the money immediately, then, few days before delivery due, informed me it wasn't coming - which they are not allowed to do - get them in big trouble from Merchant Bank they use and trading standards. I asked for a refund immediately and it took over two weeks - I had to call again. In the meantime, I found the product on Appliances direct, where it said in stock at xxx branch. Went through the same process and it turns out they are the same company showing items for sale and in stock even though they are not. All the same delay emails happened again - I had to ask for a refund again and the guy asked why I had made two orders - this is now I knew they are same company with different sites. They get a one star for actually giving me my money back on both orders. But they are taking money for things that are not in stock and that is dishonest.”

Helpful Report

Posted 4 years ago

“Delivered a bed... without the mattress. Multiple phone calls, emails to no avail. I have a useless bed, an upset child and hours of my time wasted chasing it- oh and the money it cost!! Still no mattress after 4 days of chasing. Absolutely useless company. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“Lovely settee just a shame the communication was terrible, had delivery date changed six times and took four months to come!!!”

Furniture 123 1 star review on 11th October 2020

Helpful Report

Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews