Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.16

1.2 Rating 1,790 Reviews

3 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 2nd September 2025

Varese

Gardening Express 1 star review on 24th July 2025

Anonymous

Gardening Express 1 star review on 27th June 2025

Anonymous

635

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spent over £250 on plants during lockdown. Ok I expected a delay but my plants( well those I actually got) were stuffed into boxes, in bad condition and not worth the money. Numerous emails sent to them and so far no replies other than a ticket number. Save your money and support your local nursery. Facebook need to investigate and there are no negative reviews on their page I suspect these are being deleted so yes they are a scam”

Gardening Express 1 star review on 7th June 2020

Helpful Report

Posted 5 years ago

“DO NOT ORDER Made one order back on 12 April had money taken out of bank straight away and prompt email to say order being processed I stupidly made another order for more plants as I was well impressed with being told 3/5 working days to deliver. Guess what NO plants..no response from ticket enquirers,no daily updates as promised.. Chris the owner blames virus and says be patient, So lovely to hear they are working day/night outside in the fresh air making LOADS of money at this difficult time.. They say it's not a scam REALLY!! My hard earned money as a 'key worker' gone!!”

Helpful Report

Posted 5 years ago

“I also ordered plants on 20/4/20 and over 6 weeks later, no plants. Money taken from my account straight away. No response to my multiple queries. Terrible. Avoid at all costs.”

Helpful Report

Posted 5 years ago

“Ordered from this company on 28/04/20 and they took my money (£125) on the same day. To date (6 weeks later), I have only received half of my order. Cannot get hold of anybody to chase up the issue. Tickets just go unanswered. Avoid at all costs. Will have to try and get a refund through my card company.”

Helpful Report

Posted 5 years ago

“I ordered and paid for my shrubs/plants on April 20th. My confirmed order stated delivery within 3 - 5 days. Followed by a statement saying in busy times this could be extended to 10 - 15 working days! Well, here we are on June 6th! Automated emails updating x 3 stating due to Covid there may be further delays. I last heard from them on May 18th saying they are improving their customer service! Nope, you are most certainly NOT I have raised 2 ticket enquiries and yes you've guessed right ...no response So, I've contacted my bank in an attempt to get my money back. All £129 which incidentally went out if my account very promptly! When I log in to their page it says since day 1 the order is being processed. So,according to their rules I am unable to claim a refund! So I have contacted my bank so they can deal with this dispute. Guys you only have 104 days = about 4 months to do this so get busy. Bank contacts the company for you but pays you straight away Fingers crossed that I will get my hard earned 129 quid very soon Good luck gardeners”

Helpful Report

Posted 5 years ago

“Absolutely everything went wrong while dealing with this company. After 8 weeks awaiting period my order still has not been delivered.Two days ago I jave sent an email demandig full refund and the very next day I have received confirmation that my order has been shipped. Very unreliable company, poor communication, by reading other customers reviews I do expect poor quality of the plants.DO NOT DEAL WITH THIS COMPANY!”

Helpful Report

Posted 5 years ago

“We ordered some box plants costing us £140...on the 20th April we haven't received anything...no communication.. Cannot get in touch with them at all ..So disappointed a total rip off !! Obviously they still have our money ...no means of getting a refund from them ..nobody answers e.mails as they are automated.What a shambles of a company ! No way of getting our money back !!!!”

Helpful Report

Posted 5 years ago

“Waited 8 weeks to date and my order is still being 'processed'. Tried emailing Garden Express but no response from them at all. It seems other small and large online garden suppliers can deliver plants in good time - why can't Garden Express? You can guarantee that I will never be tempted to buy plants from this company again. Looking at the other reviews this company is causing a lot of gardeners a lot of stress through not anticipating and managing the demand for their plants at all well. One way this company could have respected their customers is by communicating with them about their orders and not keep bleeting on about how hard they are working. Garden Express have our money in the bank making them interest while not delivering our purchases.”

Helpful Report

Posted 5 years ago

“Absolutely diabolical. Still waiting for plants 7 weeks on. No way of contacting other than ‘raising ticket’- ie automated response telling me to be patient. DO NOT use this company.”

Helpful Report

Posted 5 years ago

“My dahlias arrived yesterday and were so dry they just disintegrated when we took them out of the plastic package. I ordered these because It was an offer on Martin Lewis money tips. I am annoyed that I didn't check the reviews first.”

Helpful Report

Posted 5 years ago

“i ordered a pair of palm grass and after waiting almost 2 months for my item only 1 arrived now i cant event contact them dont bother shopping here they cause more stress than its worth”

Helpful Report

Posted 5 years ago

“dreadful experience of being ignored for 9 weeks attempting to cancel order. arrived today in poor condition £86 of wasted money”

Helpful Report

Posted 5 years ago

“I spent over £40.00 plus postage on 2 x 10 Echinacea. After a long delay I received 2 bags of dry potting compost. NO PLANTS at all. Impossible to get hold of anyone as customer service non existent. Using COVID as excuse. Completely appalled. Want my money back. NOT ABLE TO DRAG PICS as to show.”

Helpful Report

Posted 5 years ago

“,8 weeks no plants ,no contact,asked refund no refund absolutely rubbish”

Helpful Report

Posted 5 years ago

“I ordered three shrubs on 9th May 2002. 22 days later I have still not received them. My email response was blocked. The telephone was 'no longer in service'. I heard a damning report on Radio 4 yesterday and wonder what my next stop is. Please don't order from them. It is so upsetting.”

Helpful Report

Posted 5 years ago

“Zero stars- I ordered 11 April, arrived 2 June plants dead! If your order Get your money back now, don’t wait. Perishable goods not covered under MasterCard rules and Gardening Express do not answer emails or have a phone”

Gardening Express 1 star review on 4th June 2020

Helpful Report

Posted 5 years ago

“Ordered plants on 18th April to the value of £42 80 They have not arrived despite repeated unanswered requests...then asking for refund but that is not forthcoming either... tried to complain via Resolver but still no luck... terrible company... don't get carried away by nice pictures of plants that you'll never get.”

Helpful Report

Posted 5 years ago

“Place a order for 2 Verde outside plants on the 20th April. Was advised that due to Covid 19 delivery could take 10 -15 days. No correspondence from them after the 28th April. Goods finally arrived 42 days later after numerous enquiries ad to the whereabouts of my purchase.”

Helpful Report

Posted 5 years ago

“Please read reviews before you buy. Plants arrive in a poor unsaleable condition. Customer service is none existent. Unable to get a refund how they state a"five year guarantee" is unbelievable if you are unable to get a reply from them. I will never buy again from this Company they should not be operating and advertising good quality plants and a good customer service. What planet are they on !!”

Helpful Report

Posted 5 years ago

“Avoid at all costs!!! Pictures show my 10 piece hosta plant offer which I received after waiting patiently for 5 weeks ! I have 4 living out of the 10... Disgusting.”

Helpful Report

Posted 5 years ago

Gardening Express is rated 1.2 based on 1,790 reviews