Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,405 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,405 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to navigate Clear information Good choice of cover levels Bought quickly and efficiently”

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Posted 2 years ago

“Needed house and contents insurance as my insurance was up for renewal and had gone up a lot. Went online and found Policy Expert which covered all I needed and at a very good price. Very pleased with the service and price would recommend you.”

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Posted 2 years ago

“Seemed a reasonable price although some of the exclusions could maybe be beaten by other providers.”

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Posted 2 years ago

“easy to deal with, quick and helpful with queries.”

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Posted 2 years ago

“I called as I had exchanged on a new property and wasnt sure how to keep insurance for my current house and get cover for the new one. Policy expert were so helpful and quick, a few standard questions which they answered with confidence and got it done for me. Thank you so much. Will always use you.”

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Posted 2 years ago

“Concise, competent and professional gentleman dealt with my policy requirements.”

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Posted 2 years ago

Hello, Thanks for taking the time to leave us a review. We're delighted to hear you found our premiums competitive. Here at Policy Expert, we strive for a 5-star service at every interaction and believe customer feedback is vital as it gives us an opportunity to look into any way our overall services could be improved. This feedback could be anything from the efficiency of our website, how competitive our premiums are, to the convenience of setting up your policy. If your rating of 3-stars is also reflective of your experiences with things such as this, please feel free to let us know. You can get in touch with us directly at homereviews@policyexpert.co.uk or via any of the channels displayed under the 'contact us' section of our website. Thanks, Darran.

Posted 2 years ago

“Best price in the market”

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Posted 2 years ago

“Never have I had such a disappointing experience with an insurance company ever in my life! I had my car insured with them and on this one occasion, a lady backed into my car in a car park. She admitted full responsibility and was very apologetic. We reported the claim to PE and after a long 4 months of the lady then retracting her claims of responsibility, my supposed insurance company concluded it was my fault and made me pay £350 excess and then had the audacity to terminate my policy!! I feel completely let down by a company that is supposed to have your interests in hand. My husband and I were witnesses to the incident and she was alone yet her insurance company was obviously much more competent and able to run rings around Policy (not so) expert. If I were to give you any sound advice, AVOID at all costs unless you want to be screwed over.”

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Posted 2 years ago

Hello Louise, Thanks for taking the time to leave us your review. We tried to contact you to see how we can help. Please let us know if there’s a better time to chat or give us a call on 0330 0600 602 You can also email us at motorreviews@policyexpert.co.uk. Thanks, Amy.

Posted 2 years ago

“Only just bought it and price was good”

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Posted 2 years ago

“So easy to sort out a quote and proceed with the insurance, straight forward, fast and efficient”

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Posted 2 years ago

“A bona fide company very professional, competitive and easy to deal with.”

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Posted 2 years ago

“Competitive prices and great customer service”

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Posted 2 years ago

“Great service and price!!”

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Posted 2 years ago

“Quick, easy application! Best price I could find on the internet. Very happy indeed with cover and whole service. I would highly recommend this company to family and friends for buildings and contents insurance.”

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Posted 2 years ago

“Glad I found Policy Expert, a really easy sign-up process and the price is insane, I was quoted much more for a similar policy, I had to re-read the fine print several times as I thought it was too good a price to be true!!”

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Posted 2 years ago

“I'm very happy with my policy. The process was easy and fast to go through and the cost very reasonable.”

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Posted 2 years ago

“No fuss, easy to understand details, good price, excellent customer service.”

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Posted 2 years ago

“Concise, competent and professional gentleman dealt with my policy requirements.”

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Posted 2 years ago

“Great price and slick process to take out cover”

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Posted 2 years ago

“Easy to sort”

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Posted 2 years ago

Policy Expert is rated 4.7 based on 20,405 reviews