Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,412 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,412 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The process to do this policy was not the simplest . After completing the details and getting confirmation I get two emails almost sounding like I’m being threatened to log in and sign some agreement from premium credit or I would be charged £25 . As it was a third party you would assume it’s a scam email as I had completed all the direct debit details whilst setting up the policy, so did not respond assuming it’s a scam. When I received another email for the same i called policy expert who said you have to sign the agreement or pay upfront in one payment. It was as if I was not given any options and decided to pay upfront as there was no explanation as to why I had to sign some agreement despite finishing the process. Having to pay in one lump sum has caused me distress and I have had to re -assess my finances. So the experience has been quite pathetic for giving new business to your company.”

Helpful Report

Posted 3 years ago

Hello, Thanks for taking the time to leave us a review. Prior to purchasing a policy online, it is stated that Policy Expert is registered as a Credit Broker with the Financial Conduct Authority and we arrange monthly instalment payments with the lender Premium Credit. We also state that Premium Credit will send full details of your credit arrangement and that you must read, sign and return it. The information it contains is about themselves and the agreement you are entering into and is intended as your confirmation that you have read the terms and agree to them. Having listened to the call you had with our payments team, you were advised that paying in full was indeed another option you could explore and you chose to do so. During the course of the call, you mentioned that, while the above information was available, you felt it was not clear. We will certainly forward this feedback to the relevant department. Should you require any further assistance, please don't hesitate to get back in touch with us at homereviews@policyexpert.co.uk or via any of the channels displayed under the 'contact us' section of our website. Kind regards, Darran.

Posted 3 years ago

“Easy to use great prices”

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Posted 3 years ago

“Good value for money”

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Posted 3 years ago

“Easy on-line experience”

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Posted 3 years ago

“Easy online application; no hassle!!!”

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Posted 3 years ago

“Very clear on what they are offering, quick and seamless set up”

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Posted 3 years ago

“Easy to understand. Affordable prices. Prompt and professional customer services”

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Posted 3 years ago

“Absolutely dodgy and dishonest company. They themselves change my policy from full comprehensive to third part only without notifying me. Then take full payment from my account. No reply to e-mail, no money returned”

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Posted 3 years ago

“Good price. Have not needed to claim so no knowledge of how that would be.”

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Posted 3 years ago

“I was happy with the price quoted”

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Posted 3 years ago

“There is no way Policy expert can claim to be Number 1 in home insurance.... On December 21st 2022. I had a water pipe in the Arctic freeze and burst, causing considerable damage.... I was just out of hospita after a second stroke and also have Rhumatoid Arthritis.......the date is now the 2nd of June 2023.. ..I went all through the cold winter with no electricity......for heating......noone cleared up the mess within the attic and hose ceilings and walls ....which were soaked.....I cleared it up all myself with great difficulty........The Insurance company Policy Expert were no help wha so ever ...it is now the 2nd of June and I still have no electrical lighting......I have pleaded for help from them but nothing.??.....I still have a lot more to report and will do....people out there please,please don't buy your home insurance policy from this company......I have cried...been ill .....and even looked at ending life especially during the cold period we had.....I live on my own and had to clean up etc myself .......you don't know what an Insurance company are like untill you need to claim.....this company is a terrible and should be ashamed of themselves.......please....Insure your property on another site.....cause if you insure with these people and need to claim you will regret it...please I don't want anybody to go through what I am going through....to claim help. Peter. TPEH00263706.”

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Posted 3 years ago

“used them for sometime now, always good service”

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Posted 3 years ago

“Sign up was quick and easy. Policy documents sent through promptly. Very pleased so far!”

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Posted 3 years ago

“Easy to navigate and everything available online to view. Renewal wasn't great but was able to reduce this after speaking to thek”

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Posted 3 years ago

“I set up my insurance over the phone, the person who handle my policy was very helpful and made everything very simple and straight forward”

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Posted 3 years ago

“got through without waiting too long and was soon dealt with”

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Posted 3 years ago

“Easy and simple to complete the form and instant results. Policy filled in and paid for within fifteen minutes”

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Posted 3 years ago

“The lady I spoke to was very helpful and answered all the questions I asked her.”

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Posted 3 years ago

“All extras inclusive and great value”

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Posted 3 years ago

“When talking to you you were interested in my questions I had and sorted them all out. You made me an offer that was good which made me want to stay with you.”

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Posted 3 years ago

Policy Expert is rated 4.7 based on 20,412 reviews