Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,409 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,409 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No fuss, easy to understand details, good price, excellent customer service.”

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Posted 2 years ago

“Concise, competent and professional gentleman dealt with my policy requirements.”

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Posted 2 years ago

“Great price and slick process to take out cover”

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Posted 2 years ago

“Easy to sort”

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Posted 2 years ago

“Very good price would recommend it to everyone”

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Posted 2 years ago

“Easy to get quote and very reasonable/competitive price.”

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Posted 2 years ago

“So, I'm changing my car next week to an MG5 Excite EV. I called Policy Expert to overlap my existing policy for the new vehicle, no problem they said. When I told them it was an MG5 EV they told me they don't insure electric vehicles yet. So I ascertained that my existing policy for my Merc would have to be cancelled in the future which would incur a £60 cancellation fee, just because the Insurance company can't do their job and insure cars!! is this fair or right? Polcy Expert don't seem to care. Hence the 1 star and a lost customer and hopefully more when they see this review.”

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Posted 2 years ago

Hello Dave, Thanks for taking the time to leave your review. Our records show that you have now spoken with one of the team and they have resolved the issue. However, if there is any further you would like us to investigate please email the details to motorreviews@policyexpert.co.uk. Thanks, Amy.

Posted 2 years ago

“Good price and good communication easy to deal with and polite highly recommended.”

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Posted 2 years ago

“Well structured site. Plain , understandable questions,good choice of add ons. Great cover for fair price”

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Posted 2 years ago

“Simple process to arrange insurance for a competitive price.”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Saved money changing to policy expert, was simple to do”

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Posted 2 years ago

“Good value for money, clear policy coverage.”

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Posted 2 years ago

“easy to buy, simple process and quick.”

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Posted 2 years ago

“Unless you make a claim, they are a perfect company. As soon as you do, their rule book of exclusions will open up. I made a claim about toilet leakage under home emergency cover. Am told something cannot be repaired is not covered. Every time their story changes. Disgusting customer service ! Never ever ! I will pay a bit more but have a piece of mind by switching to someone else. I am their loyal customer of 3 years without a single claim. They have given no right of appeal and have left with leaked toilet.”

Helpful Report

Posted 2 years ago

Hello Muhammad, Thanks for taking the time to leave your review. Trinity Claims have our full delegated authority to handle all claims submitted under our policies. They ensure all claims are handled fairly and in line with the policy terms and conditions. When we spoke to Trinity about your case, they confirmed a Home Emergency claim was logged on the 10th of June for a leaking toilet. They also confirmed an engineer was sent to view and inspect this on the 12th of June. This engineer advised Trinity that the leak only happened when the toilet was used and would require a full replacement of the cistern. Trinity then sent an email to yourself stating that, due to multiple reasons, there was no cover. These reasons included, but were not limited to, the fact it was not a consistent leak and replacement ceramics are not covered. Trinity have further advised that a complaint was logged on the 14th of June. They then phoned the following day to discuss the complaint. During that call they reconfirmed the reasons why the claim was declined and agreed to send this via email. We appreciate this may not have been the desired outcome however we hope you can understand we are only able to cover claims that fall within the policy limits. Should you require any further assistance, please don't hesitate to get back in touch with us at homereviews@policyexpert.co.uk or via any of the channels displayed under the 'contact us' section of our website. Kind regards, Darran.

Posted 2 years ago

“Got our new policy in one click easy.”

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Posted 2 years ago

“Although the website was quite easy to use, I would have liked the option to 'tweak' some of the Sum Assured by a small margin to best reflect my personal needs. I also received an email from PCL, with details of my credit agreement. This would have been deleted at first glance, thinking it was unwanted email. It would have been useful if the name reflected the name from where i was purchasing i.e. Policy Expert!”

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Posted 2 years ago

Hello, Thanks for taking the time to leave us a review. The home insurance products we offer do allow for the amendment of certain cover levels. For example, total contents cover or total value of items to be covered away from home. However, we will happily forward your feedback regarding the overall cover levels to the appropriate team. Prior to purchasing a policy online, we do confirm that Policy Expert is registered as a Credit Broker with the Financial Conduct Authority, and we arrange monthly instalment payments with the lender Premium Credit. We also state that Premium Credit will send full details of your credit arrangement and that you must read, sign and return it. The information it contains is about themselves and the agreement you are entering into and is intended as your confirmation that you have read the terms and agree to them. Should you require any further assistance, please don't hesitate to get back in touch with us at homereviews@policyexpert.co.uk or via any of the channels displayed under the 'contact us' section of our website. Thanks, Darran.

Posted 2 years ago

“The process to do this policy was not the simplest . After completing the details and getting confirmation I get two emails almost sounding like I’m being threatened to log in and sign some agreement from premium credit or I would be charged £25 . As it was a third party you would assume it’s a scam email as I had completed all the direct debit details whilst setting up the policy, so did not respond assuming it’s a scam. When I received another email for the same i called policy expert who said you have to sign the agreement or pay upfront in one payment. It was as if I was not given any options and decided to pay upfront as there was no explanation as to why I had to sign some agreement despite finishing the process. Having to pay in one lump sum has caused me distress and I have had to re -assess my finances. So the experience has been quite pathetic for giving new business to your company.”

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Posted 2 years ago

Hello, Thanks for taking the time to leave us a review. Prior to purchasing a policy online, it is stated that Policy Expert is registered as a Credit Broker with the Financial Conduct Authority and we arrange monthly instalment payments with the lender Premium Credit. We also state that Premium Credit will send full details of your credit arrangement and that you must read, sign and return it. The information it contains is about themselves and the agreement you are entering into and is intended as your confirmation that you have read the terms and agree to them. Having listened to the call you had with our payments team, you were advised that paying in full was indeed another option you could explore and you chose to do so. During the course of the call, you mentioned that, while the above information was available, you felt it was not clear. We will certainly forward this feedback to the relevant department. Should you require any further assistance, please don't hesitate to get back in touch with us at homereviews@policyexpert.co.uk or via any of the channels displayed under the 'contact us' section of our website. Kind regards, Darran.

Posted 2 years ago

“Easy to use great prices”

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Posted 2 years ago

“Good value for money”

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Posted 2 years ago

Policy Expert is rated 4.7 based on 20,409 reviews