Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,405 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,405 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Operator very helpful we are both nearly 80so not very tech savvy”

Helpful Report

Posted 2 years ago

“Good price, reasonable excess. Overall, happy so far. (Not had to put a claim in! (Thankfully))”

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Posted 2 years ago

“The policy and schedule document were cleverly cross-referenced in such a way as to lead you to believe that a section was covered, when in fact it was not. Misleading.”

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Posted 2 years ago

Hello, Thanks for taking the time to leave your review. When it comes to your policy documents, your schedule contains an outline of the cover provided. This outline will state what level of cover you have chosen, it will state if you have chosen to add an element of accidental damage cover, it will show named policyholders, and so on. Your policy wording document, however, specifically goes through your policy in far more detail. Having listened to your recent call with us, you asked to check if a certain event was covered. You also confirmed you weren't aware of how the event happened. The agent you spoke to outlined the level of cover you had chosen when taking out the policy and that, unfortunately, there was no cover in place for the event you mentioned. Should you require any further assistance, please don't hesitate to get back in touch with us at homereviews@policyexpert.co.uk or via any of the channels displayed under the 'contact us' section of our website. Thanks, Darran

Posted 2 years ago

“Found via compare site. Good price. Everything I need and good communication”

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Posted 2 years ago

“First class service throughout from getting a quote to receiving the documents.”

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Posted 2 years ago

“Easy to find and understand costs using compare the market type sites. Easy to buy the policy, easy to log on and a site is full of my documents. So far so good.”

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Posted 2 years ago

“Easy to sign up and all my policy details are there to be reviewed”

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Posted 2 years ago

“It was an easy process”

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Posted 2 years ago

“It's true that Policy Expert are quite easy and inexpensive when paying for their Insurance Policy as I have done for three years but don't have an accident claim My computer was damaged in February this year and following details of evidence by email almost too many to count I was met by nothing but excuses to meet my modest claim After five months of complaint by phone and email I called on the assistance of the Financial and Insurance Ombudsman Service Within a few days this had the desired effect and a week later a cheque to meet part of the claim However to date although they had agreed to pay £46 "goodwill money" this has not been paid Running true to form there is an excuse. Take my advice don't touch this Company it's nothing but trouble”

Helpful Report

Posted 2 years ago

Hello David, Thanks for taking the time to leave us a review. Having spoken to our claims team at Trinity about your case, they confirmed a claim was logged on February 13th relating to a damaged computer that you had already gotten replaced. The relevant documents were posted to, and received by our claims team. After this, they began discussing the claim with you. As you preferred not to use the portal for communicating, emails and calls were the only other options. As you had already replaced the computer, Trinity asked for you to provide images and a report from the company that you had taken it to. This request was made on the 03rd of March but Trinity confirmed they have not yet received this information. Trinity advised us they settled the claim based on a like-for-like replacement plus a gesture of goodwill. This was discussed, and accepted by you, over the phone. As you have raised a complaint with the Financial Ombudsman Service (FOS) we can confirm that any final decision rests with them and we will fully co-operate with their review or decision. Should you require any further assistance, please don't hesitate to get back in touch with us at homereviews@policyexpert.co.uk or via any of the channels displayed under the 'contact us' section of our website. Kind regards, Darran.

Posted 2 years ago

“Excellent website, so easy to get an insurance policy which suited us.”

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Posted 2 years ago

“Very easy site to navigate around and quick form to fill in. THe price is fantastic against other providers and offers a very high level of cover for the money.”

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Posted 2 years ago

“I’m very happy to get home insurance from policy expert.”

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Posted 2 years ago

“Simple forms to complete, what you see is exactly what you get.”

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Posted 2 years ago

“Good price, Half of what Shela's Wheels wanted to renew. Fast and easy service with excellent communication.”

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Posted 2 years ago

“This was so easy to Complete online .. competitive prices too Very pleased with cover for contents and building insurance”

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Posted 2 years ago

“very easy to set up the cover I required, no problems with the paperwork good choice of level of cover.”

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Posted 2 years ago

“Have used this company previously, they always beat competitors quotes for the same cover, very easy to sign up online and you can speak to humans. Recommended.”

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Posted 2 years ago

“No issues so far and smooth transaction”

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Posted 2 years ago

“Reasonable premium coverage maximum 👍”

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Posted 2 years ago

“Easy to read the documents, quote acceptable no issues.”

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Posted 2 years ago

Policy Expert is rated 4.7 based on 20,405 reviews