Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,284 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Metrics

Info

4.7

Based on 20,284 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient and reasonably priced policy. The lady on the phone was very friendly”

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Posted 7 years ago

“Ahead of the game, no fuss and did what was promised”

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Posted 7 years ago

“Competitive price, simple procedure to get through the sign up process”

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Posted 7 years ago

“Simple and easy to purchase a policy.”

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Posted 7 years ago

“Good quote. Found it difficult to find information on part of the policy clause online but called and spoke with a member of the team on the phone who was very swift and personable. Happy so far.”

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Posted 7 years ago

“A very helpful and informative agent worked through the process. There was a spelling mistake in my name when the paperwork came through but this was rectified very quickly and efficiently once the error had been reported.”

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Posted 7 years ago

“After phoning round other insurers and on hold for 20 40 minutes a time, to see if I could get cheaper quotes as my policy had increased by almost £20, would have been better phoning Policy Expert 1st answered phone straight away, polite young man dealt with efficiently, and ended up paying only £2 more than last year Thank you Policy Expert”

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Posted 7 years ago

“Reasonably priced and exactly what we were looking for.”

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Posted 7 years ago

“Quick and easy to sort at a good price”

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Posted 7 years ago

“Quick to answer the phone. I had a few queries that I wanted clarification on before deciding whether to renew my house insurance. My questions were answered straight away, in a clear and concise manner. This gave me the confidence to confirm my decision to renew with Policy Expert. I find everything quick, clear and straightforward. The staff I spoke with were very helpful, friendly and professional. I also find Policy Expert the best for price both for the initial quote and for renewals.”

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Posted 7 years ago

“Good offers. Made simple. Pleased with premium. Easy to register.”

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Posted 7 years ago

“Competitive quote. Good attention from telephone sales staff. Actually fun to talk to !”

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Posted 7 years ago

“Renewal was easy. Kept me informed all year.”

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Posted 7 years ago

“Happy so far, but only rated them as good because this review has little relevance right at the beginning of our insurance period. Liked the look of the cover online and found it quite easy to change from our old insurer to Policy Expert. Hope we won't find out how good or bad they are by having to make a claim!”

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Posted 7 years ago

“I was planning to renew elsewhere due to cost, but received a phone call and was offered a reduced price, not as cheap as other, but decided to stay with Policy Expert, as have been quite happy with them up til now”

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Posted 7 years ago

“£100 cheaper than previous insurance company”

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Posted 7 years ago

“Dealt with efficiently”

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Posted 7 years ago

“Easy to deal with advisors.”

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Posted 7 years ago

“Comparative price search, they call you to confirm renewals”

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Posted 7 years ago

“I got the policy I wanted with Free legal cover for 12 months. I was very happy with the easy to use website.!”

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Posted 7 years ago

Policy Expert is rated 4.7 based on 20,284 reviews