Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,270 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Metrics

Info

4.7

Based on 20,270 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't think it was clear when I selected monthly payments that it would be considered a credit agreement with a third party or I'd have paid the money up front. Didn't appreciate getting an email thanking me for purchasing a renewal four days before the renewal date. Also didn't appreciate the renewal price going up automatically: if you want customer loyalty don't make people work for it. These might all be normal industry practices which is why I haven't marked it down further. Didn't have to claim so my only dealing was to cancel which was smooth enough. (It should be possible to cancel policies when managing your account online if you can make other changes but I'm not surprised when it's not in the company's interest)”

Helpful Report

Posted 7 years ago

“The right price”

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Posted 7 years ago

“Plenty of extras for your money!”

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Posted 7 years ago

“Price good, easy to renew”

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Posted 7 years ago

“I think that Policy Expert offers value for money. I have nevber yet needed to claim but decided to insure with you on the basis that, though you are not the cheapest, you have a good customer satisfaction rating.”

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Posted 7 years ago

“Offer a good service for a very reasonable price.”

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Posted 7 years ago

“All important documents available i your e mail, prices bit competetive ,happyto stay.”

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Posted 7 years ago

“Prompt courteous email”

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Posted 7 years ago

“Customer service team are always friendly and polite.”

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Posted 7 years ago

“I have used policy expert for a number of years, and have always found them to be a simple, friendly, easy to understand proceedure. There prices have always been competitive and affordable”

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Posted 7 years ago

“I again renewed my home insurance policies and also added extra . I am satisfied with the policy but hope I do not have to claim for anything again this year.”

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Posted 7 years ago

“Taking out a home insurance policy online was a very easy and quick process, with all relevant information available. Very pleased with the price, the policy details and the service received so far.”

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Posted 7 years ago

“fast and friendly service,”

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Posted 7 years ago

“Really good price and easy, just I didn't know about renewal until the payment was being processed. No pre warning or reminder but vary good value for money.”

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Posted 7 years ago

“Missing support for drones but great otherwise”

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Posted 7 years ago

“Policy expert offered good home insurance cover at a very competitive price, the customer service was very helpful around the questions I had..”

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Posted 7 years ago

“Easy to talk to.”

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Posted 7 years ago

“Quick great service.”

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Posted 7 years ago

“Just the very competitive price and speed of acceptance. The proof in the pudding depends on the ease of how any claim is handled and whether an annual increase in the policy cost is minimal or not.”

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Posted 7 years ago

“Competitive rates Easy to apply”

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Posted 7 years ago

Policy Expert is rated 4.7 based on 20,270 reviews