“Quotememiserable! OK car insurance until I tried to cancel the automatic renewal - suddenly my account access was blocked so that I could not cancel online. Tried calling but they will only deal with claims by telephone. Emailed several times to try to cancel the insurance and they just sent password re-set emails in response which did not work. Then I received a text saying the insurance had been renewed along with an email saying I would be charged £50 to cancel. Still emailing and trying to sort this out with no luck. Wish I'd seen the reviews and comments on FaceBook before I took out this insurance as this appears to be a common problem to the point that some are calling it a scam. So far, I've got to agree with them and will be reporting the issue to the Financial Services Ombudsman.”
“I have arranged to collect my new car tomorrow but unfortunately the QMH system won’t allow me to logon and change my car details. When i request a new password link nothing comes through and you end up back at the same screen. You send them an email (only means of contact) and then get a reply saying they aim to respond within a 48 hour period. 48 hours!?! ... what good is that when you need to change your policy details asap!
Reading other reviews here I suspect I am locked out because my policy renewed around 11 days ago and by blocking access they prevent any 14 day cooling off cancellations.
This is all very frustrating and I am now at a loss what to do next.”
“Hideous Company. Avoid at all costs. Just waiting for the cancellation date to come round. Saving money equates to zero service, should of known really.”
“The car claims line is an absolute joke. When u ring them .. you are on hold for a min 35min every time. I have been waiting for my claim to get resolved now for almost 9 months and I have a witness stating the 3rd party is at fault and still after 9 months I am no closer to getting it resolved.
I am constantly told the 3 rd party insurance either not admitting liability or they waiting to get a response from them.
This company is not interested in its customers.”
“Home Emergency cover with my Home insurance was paid for but this company is online only use the third party for the Emergency cover. My bathroom tap was leaking and that's not covered under the cover. This online providers only want your premium without providing the cover. Their underwriters are Aviva and they don't want to know any customer issues as Aviva only interested in their cut of the premium. Don't risk your hard earned money to buy this type of cover as "Pay first and we may or may not provide you service when you need it" it's cheaper and easy to pay local treads man than Insurance cowboys.”
“Sham of company Avoid at all costs if you wish to maintain your no claims and god forbid talk to someone.
1. No call centre to call when you want to discuss your renewal or issues with your policy. You have to email them through their systems which takes an age to get the result you are looking for.
2. They do not add your exiting no claims bonus to the system. Upon renewal quotation it only showed 6 years no claims I have 9 years no claims. They give you 5 years no claims when you start and build it up from there.”
“You get what you pay for with these.
More fool me for choosing the cheapest insurance option. Absolutely shocking.
I've asked 3 times to change my direct debit date and they've informed me this isn't possible but have failed to provide me of a reason why this is.
No customer service whatsoever, take 2 days to reply to emails, absolutely tinpot.”
“I tried 32 times to reset my password but it wont let me and states I have been locked out, I received 4 automated messages saying "how to change your password" which is no help as I cannot change my password because I am locked out. AVOID.”
“Keep away bought a new car told to take out free complimentary insurance as the car is not on there system then when the insurance from the garage where I bought my car from ended they still could not change my insurance so I was told to cancel the policy a charge of £56 for a policy they could not change so you loose out for there system not being updated .how is that fair it stinks.you will not be quoting me happy again that’s forsure”
“I have been trying for hours to get a copy of my car insurance documents without success. There is only on online service which turns out to be no service at all. There is no cust serv contact number. I now believe this company is a con and if i needed to make a claim it would be useless. quote me very very unhappy indeed. I will spead the word, in my work I meet a good cross section of people and they will all be informed of how angry I am at being conned.”
“On-line only is ok when the web-site is working properly. I was quoted £10.78 2 days ago and thought I had paid as a notice, "Your payment has been successful" appeared...but the web page didn't move to confirmation. So I emailed them. It takes 48 hours to reply and they tell me my payment was not taken. I tried again today and was quoted £58.69. There is no way to question this, the help categories do not have this as an option. The virtual help can only answer FAQ's. So I have Tweeted their help. No reply. I change my car tomorrow. I decided to cancel this account and look for another but there is a £50 charge. Against my better judgement I decided to bite the bullet and pay. Guess what, the site is down! I will not be renewing in October and getting very worried about tomorrow.
Just had another email, apparently circumstance change so quickly they have had to charge me more, yeah right.
Quotemeveryunhappy.com”
“The worst insurance company on the planet, they don't honour their renewal quotes, their online payment facility doesn't work and you cant speak to anyone ever.....!!! sometimes its worth paying a little extra purely to get some form of customer service”
“cant log in wont let me change password no way to contact want to cancel any renewal so been in touch with bank to stop any payments being taken by them when renewal quote comes through shortly tried over 20 times to log in with new passwords but no response only been with them since MAY 2018 paid in full wish I had read reviews tried to log in with original password but told it was wrong really bad service avoid at all costs”
“Can't get in touch with this company
Can't get in touch with this company, no phone and won't accept my email address or password, decided not to renew and they are demanding £113.99 cancellation fee that I new nothing about. They "Auto Renew" and when I tried to cancel via their website , I get logged out as I get "Timed out" Beware if you bare thinking about this company. Had to get "RESOLVER" in to sort them out>”
“Appalling online service as they have no direct contact telephone number
I have tried constanty to cancel a home cover policy both before and within the cooling off period which thye have chosen not to reply to
They on the other hand are threatening default action which is unbeliveable and they do not answer complaints about their service
When you send an e mail all this does is generate a reply saying that this is an unmanned mailbox which is quite annoying
I would like to speak with one of their managers and have sent them my contact numbers but they have avoided this -- unless a robot call me an an ex Financial Adviser -- a company needs to provide a good service therefore in my experience please do not take cover with this Aviva or quotemehappy”
“Would have put no star if I could.Absolute rubbish you can't speak to anyone it's all e-mail if you try to contact them it's a nightmare of emails Nowhere to ring unless its a claim avoid at all costs choose somewhere were there is someone at the end of a phone line”
