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The Co-operative Insurance Reviews

3.6 Rating 700 Reviews

65 %

of reviewers recommend The Co-operative Insurance

Company Reviews

3.6

Based on 700 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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The Co-operative Insurance 1 star review on 10th March 2021

The Co-operative Insurance 1 star review on 10th March 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Co-Op Insurance courtesy, Professional and Friendly, Because I paid the remaining balance it reflected in the balance which was reduced.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Very good and easy to deal with”

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(Car Insurance) - Posted 8 years ago

“The experience that I have had with them has been bad... I am insured as a second driver on my mother's car to build up my ncb. I had insurance cancelled due to problem with my bank and payments on one particular occasion; I received no notification from them and so was driving at for months uninsured until I recieved a warning from the dvla! Their response was less than apologetic to say the least and they always seem suspicious when you call and ask questions, as though they are dealing with a potential fraudster, which I must say I certainly am not. Will not be returning again!”

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Posted 8 years ago

“From the reviews here it seems service is good when taking out the policy. That's where it stops. My daughtet's car was hit by a driver who did not stop. Spent evening in A&E and called co-op Fir assistance. Firstly fobbed off due to Bank Holiday. For goodness sake! No help whatsoever. Eventually spoke to at least 3 different people. Guess what - the hire car offer in the terms is subject to rediculous conditions not mentioned at the time of taking out the policy So - No hire car and nothing happening until Tuesday. Can only use their approved repairers (cheap options). Taking out the policy may be easy but heaven help you should you be unfortunate enough to need to claim. WOULD SUGGEST YOU NEVER INSURE WITH THEM”

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Posted 9 years ago

“Easy to use lots of help when needed explained everything in full detail no hassle”

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(Car Insurance) - Posted 9 years ago

“Not had to make a claim on my policy but was unable to insure my 34 years old son who is learning to drive...a bit disappointed in this.”

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(Car Insurance) - Posted 9 years ago

“good all round service”

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(Car Insurance) - Posted 9 years ago

“Easy and uncommitted car insurance application. Very satisfied with Co op insurers. Would definatly use again and recommended to everyone.”

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(Car Insurance) - Posted 9 years ago

“Complete and utter fraudsters. Had my parent as the main driver and myself as a additional driver on the young drivers policy. Included a box to reduce the quote. Asked the specific question would the additional driver get one years no claims bonus on several occasions after querying this strange policy and they specifically said yes on every occasion even though that wasn't the truth when verifying this later. To add to this if they don't receive your no claims bonus via post they will not tell you .. They just charge you an extra 3k without telling you. Avoid at all costs”

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Posted 9 years ago

“Very easy to deal with & cheapest insurance quote by far.”

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(Car Insurance) - Posted 9 years ago

“Just a shame they carnt inshoure my new car or I'd of staid with them :(”

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(Car Insurance) - Posted 9 years ago

“I've never had an insurance with the Co-Op! Just because I used Gocompare to get quotes for car insurance, I've found that my bank details have been compromised by four different company's all taking money from my account! All monies reimbursed I should add. I will never use Go-Compare again.”

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(Car Insurance) - Posted 9 years ago

“I have been disgusted with the service. I was hit by an uninsured driver and co op have done nothing but leave me high and dry! I have made several complaints about all the delays in the process and still now 7 month on nothing has been resolved”

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(Car Insurance) - Posted 9 years ago

“No complaints, when I changed my car last month the guy on the phone was very helpful & friendly, so 10 out of 10 so far.”

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(Car Insurance) - Posted 9 years ago

“Very competitive price. No fuss with insurance purchase. When I changed car mid year, customer service very helpful, explained how price increase would work. No complaints.”

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(Car Insurance) - Posted 9 years ago

“N/A”

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(Car Insurance) - Posted 9 years ago

“No problems at all”

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(Car Insurance) - Posted 9 years ago

“Co-op have been great from start to finish. Thankfully I haven't had to call upon my insurance or any of its benefits, however, I am safe in the knowledge everything can be sorted with a phone call.”

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(Car Insurance) - Posted 9 years ago

“Whilst I had no problems with the company per se, I was woefully let down by them and the company of solicitors they use called Plexus law. The CIS had been with me all the way and the head of the team had expressed confidence in my case but when it came to their legal representatives they just wanted to settle without a fight which is exactly what they did against my wishes and with no chance of me taking it further. I personally will not be using them again as now I have a financial penalty against me for their incompetence. An insurance company is there to represent you when you are not at fault not represent themselves to save a few pounds by not fighting a false claim. Best advice? pay a little more elsewhere to get the insurance you deserve”

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Posted 9 years ago

“Very easy to use”

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(Home Insurance) - Posted 9 years ago

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The Co-operative Insurance is rated 3.6 based on 700 reviews