“Do not use for car insurance!!!!!!!
Can't stress enough do not use yes they are cheap that's it pay that bit more for a company that will help you if needed
Again DO NOT USE
Coop insurance lets the coop group down other coop services are good insurance NOOOO
No phone calls / lied to/ really bad company happy to take your money
Had a non fault claim my car was parked and was hit while I was not in it !!! I seem to ring every day to tell them things... All I seem to get was sorry for some reason the emails wasn't sent dragged it out for over a mth... Still my car is unfixed.
Shocking company !!!!!”
“Please do not use this insurance company ! On 18/06/16 I came home in the early hours of the morning to a burst water pipe upstairs in my bathroom causing water to pour through the ceiling and into the kitchen damaging the ceiling and water boiler directly below. I called co op insurance the following morning telling them I have no water into the house and the boiler has severe water damage. 11 days later and I am still waiting for a visit despite numerous phone calls and being told they are too busy. We were given the name of Ross McMillan at the loss adjusters and 4 phone calls later we have still not managed to speak with him as he was continually "on another call". So 11 days later I have paid to have the leak fixed. We still have no hot water and I have been told to expect a call tomorrow! We are not holding our breath. I will be cancelling the policy for building and contents insurance as soon as possible and advising all friends and family never use this company.”
“The experience that I have had with them has been bad... I am insured as a second driver on my mother's car to build up my ncb. I had insurance cancelled due to problem with my bank and payments on one particular occasion; I received no notification from them and so was driving at for months uninsured until I recieved a warning from the dvla! Their response was less than apologetic to say the least and they always seem suspicious when you call and ask questions, as though they are dealing with a potential fraudster, which I must say I certainly am not. Will not be returning again!”
“From the reviews here it seems service is good when taking out the policy. That's where it stops. My daughtet's car was hit by a driver who did not stop. Spent evening in A&E and called co-op Fir assistance. Firstly fobbed off due to Bank Holiday. For goodness sake! No help whatsoever. Eventually spoke to at least 3 different people. Guess what - the hire car offer in the terms is subject to rediculous conditions not mentioned at the time of taking out the policy So - No hire car and nothing happening until Tuesday. Can only use their approved repairers (cheap options). Taking out the policy may be easy but heaven help you should you be unfortunate enough to need to claim. WOULD SUGGEST YOU NEVER INSURE WITH THEM”
“Complete and utter fraudsters. Had my parent as the main driver and myself as a additional driver on the young drivers policy. Included a box to reduce the quote. Asked the specific question would the additional driver get one years no claims bonus on several occasions after querying this strange policy and they specifically said yes on every occasion even though that wasn't the truth when verifying this later. To add to this if they don't receive your no claims bonus via post they will not tell you .. They just charge you an extra 3k without telling you. Avoid at all costs”
“I've never had an insurance with the Co-Op!
Just because I used Gocompare to get quotes for car insurance, I've found that my bank details have been compromised by four different company's all taking money from my account! All monies reimbursed I should add. I will never use Go-Compare again.”
“I have been disgusted with the service. I was hit by an uninsured driver and co op have done nothing but leave me high and dry! I have made several complaints about all the delays in the process and still now 7 month on nothing has been resolved”
