The Co-operative Insurance Reviews

Name: The Co-operative Insurance
Rating: 3.55

3.6 Rating 700 Reviews

65 %

of reviewers recommend The Co-operative Insurance

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3.6

Based on 700 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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The Co-operative Insurance 1 star review on 10th March 2021

Mr Willis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“easy switch”

Helpful Report

(Car Insurance) - Posted 8 years ago

“The woman I spoke to was fab and very good at explaining things I needed to do”

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(Car Insurance) - Posted 8 years ago

“I am really pleased but I didn't get my meerkat: (”

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(Home Insurance) - Posted 8 years ago

“Quick and Easy”

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(Car Insurance) - Posted 8 years ago

“Read the smallprint first before you get a policy with co-op. Not like the old family orientated co-op used to be.”

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(Home Insurance) - Posted 8 years ago

“Unhappy”

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(Home Insurance) - Posted 8 years ago

“Excellent service so far”

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(Car Insurance) - Posted 8 years ago

“Excellent so far.”

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(Car Insurance) - Posted 8 years ago

“Was very competitive initially. Changed car mid term, Co-op could not insure new car on the same policy so needed to cancel policy and set up a new one. Quote on new car on new policy was very expensive but had to accept as cancellation charge on original policy was over £100. It felt harsh that the cancellation charge was so much when it was effectively Co-op cancelling the policy.”

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Posted 8 years ago

“Unfortunately while a Co Op car insurance customer my car was involved in an accident whilst unattended. The repair work was completed under the insurance to a good standard. However, since that time I have received nothing but spam/nuisance phone calls claiming to be from a partner of the Co Op pressurising me to make a personal injury claim. They have details of the accident and therefore it is clear that Co Op have passed or sold my details on without my consent. These parasites continue to phone me around 5 times a day from various tel numbers, and this has been going on for 3 months. Despite me telling them I wasn't injured they continue to persist and are rude/abusive. I am disgusted that a company such as Co Op would do this and have made an official complaint which has also been forwarded to the Ombudsman. This is nothing but harassment and Co Op are responsible for this.”

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Posted 8 years ago

“I had a motor policy with the Coop and decided to change my car with 3 months to renewal date. I contacted my broker who said the Coop would not quote for a change of car within this time frame. When I explained the new car was a updated version of my current car with sat nav and lumber support, same engine etc. he said it didn't matter and I would have to start a new policy at a cost of £336, which is twice as much as the original policy. I again stressed the point that I just wanted to change the car details which I was told again was not allowed. Insurance companies claim to be service organisations, I don't think this Company understand the meaning of the word. Keep well clear.”

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Posted 8 years ago

“Don't use cheap car insurance but a,waste of time.. Cancelled my car insurance because i pressed wrong button on laptop . i told them what happened didn't do it intentialy made me feel like i was a fraudster in which i am not being driving years never had this problem before il be paying more but hopefully a better service”

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Posted 8 years ago

“To anyone who has or is considering a Co-operative building insurance policy, be warned ... I’ve had building insurance (no contents) with the Co-operative for 29 years. I made two small claims - both totalled much less than my total annual payments. I haven’t made a claim for 16 years (£2362.80 total in premiums paid over the last 16 years.) I received my annual renewal notice to cover next 12 months from April 01 2016 - new premium, total payable £233.00 - this includes a "No Claim Discount of 10% and a 5% Renewal Discount." I decided the ongoing annual upgrading charge for my insurance to be too much. I applied via the Co-operative website for an insurance quote and entered my personal and building details exactly as those for which I am being charged £233.00. The insurance quote I received from Co-op was a single annual payment of £169.18 (this figure included contents which I do not currently have.) Also, the £169.18 quote covered "£200,000 sum insured" as against present "£119,000 sum insured" for which I am being charged £233.00 - £63.82 less for a higher level of cover! It would appear those of us who are long-standing Co-op insurance customers are being overpriced for our insurance cover to enable Co-op to enlist new customers at much cheaper premiums. In passing, I contacted Co-op insurance with my above overcharging - the reply I received ignored my questions and merely stated my high premium to be mainly due to my postcode and "the risk of a catastrophic event such as flooding." My postcode is as that which Co-op has been quoting on since taking out insurance with them and flooding as I have previously informed them is impossible to my area. Also in passing, I find contact with Co-op to be extremely hard - no email connection, they don’t supply a contact reply address on their letters. Co-op main route of contact would appear to be via telephone (call charges apply) - not suitable for myself, as opposed to Co-op, I have no record of conversation. So beware, Co-operative’s continual adding cost to premiums with their pretence of "No Claim Discount of 10% and a 5% Renewal Discount" is merely an obscene lure to con their loyal customers into funding their new customers.”

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Posted 8 years ago

“Do not use for home insurance... We had a new boiler filled, in a freak storm water came in through the flu and flooded the boiler and our house. The loss adjuster claimed poor workman ship and argued about paying out. We had poto's and footage of the flood in action. He was not intrested. 3 months later we are still out of pocket. Our floor has been damaged from the flood water as had the ceiling. Luckily while we were still decorating from the boiler being fitted. The plumber came out. Our own and showed us the gas valve full of water. The fan had burnt out as had the circuit board. Not economical to repair, due to the extensive water damage. Loss adjuster just took damp readings saying this is historical damp. Not flood damage.. seriously we have a brand new boiler why would be making a claim for the damage to the house and boiler. The helpline only open Mon - Fri 9-5 no communication. I had to chase and chase for updates. Appalling service. Feel completely let down had to use own savings to get hot water and heating back up and running. Our plumber even spoke to the Co op to explain the damage caused. Don't waste your money on this company for insurance. Everything is toouch trouble very disappointed in the lack of customer service from the cooperative. Formal complaint going to head office.”

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Posted 8 years ago

“Do not use for car insurance!!!!!!! Can't stress enough do not use yes they are cheap that's it pay that bit more for a company that will help you if needed Again DO NOT USE Coop insurance lets the coop group down other coop services are good insurance NOOOO No phone calls / lied to/ really bad company happy to take your money Had a non fault claim my car was parked and was hit while I was not in it !!! I seem to ring every day to tell them things... All I seem to get was sorry for some reason the emails wasn't sent dragged it out for over a mth... Still my car is unfixed. Shocking company !!!!!”

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Posted 8 years ago

“Please do not use this insurance company ! On 18/06/16 I came home in the early hours of the morning to a burst water pipe upstairs in my bathroom causing water to pour through the ceiling and into the kitchen damaging the ceiling and water boiler directly below. I called co op insurance the following morning telling them I have no water into the house and the boiler has severe water damage. 11 days later and I am still waiting for a visit despite numerous phone calls and being told they are too busy. We were given the name of Ross McMillan at the loss adjusters and 4 phone calls later we have still not managed to speak with him as he was continually "on another call". So 11 days later I have paid to have the leak fixed. We still have no hot water and I have been told to expect a call tomorrow! We are not holding our breath. I will be cancelling the policy for building and contents insurance as soon as possible and advising all friends and family never use this company.”

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Posted 8 years ago

“Hassle free really helpful an actual pleasure to deal with.”

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(Car Insurance) - Posted 8 years ago

“inexpensive and supported my needs”

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(Car Insurance) - Posted 8 years ago

“good price! and excellent customer service when need a helping hand.”

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(Car Insurance) - Posted 8 years ago

“good service,easy to use website no hassle,good value for money”

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(Car Insurance) - Posted 8 years ago

The Co-operative Insurance is rated 3.6 based on 700 reviews