The Co-operative Insurance Reviews

Name: The Co-operative Insurance
Rating: 3.55

3.6 Rating 700 Reviews

65 %

of reviewers recommend The Co-operative Insurance

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3.6

Based on 700 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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The Co-operative Insurance 1 star review on 10th March 2021

Mr Willis

Anonymous

Anonymous // 01/01/2019

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“I found the cooperative very easy to do business with, very straight forward. They offered exactly what I was looking for .”

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(Car Insurance) - Posted 9 years ago

“very good and excellent service and very nice on phone to speak to about car insurance with help and customer service they give me over the phone excellent very pleased with there customer service Thank very much ray.”

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(Car Insurance) - Posted 9 years ago

“It was fine the first year but changed to an older car and they wouldn't insure it. Had to find a new provider”

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(Car Insurance) - Posted 9 years ago

“Fine”

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(Car Insurance) - Posted 9 years ago

“Excellent customer services, providing no complications at all. Quick and hassle free response.”

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Posted 9 years ago

“Would recommend!!”

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Posted 9 years ago

“My Son insured with co op but he was involved in a accident tues 11/3/16, when he got in touch with them,they were trying to make out he was at fault on the phone without listening to what really happened,then 3 days later the car is still at the side of the road where the accident happened just cause its near our home,this is causing hazards for other road users,he was promised a courtesy car but still no signs of that. they will gladly take your money, but they do not care about there customers or take other peoples safety into consideration, any good company would have had car removed next day got it to vehicle examiners. i also think they want him to lose his no claims then they can bump up his premiums he has 4 years ncb. i will be watching and checking everything they do just to make sure they do things right, may even get independent advise. NOT IMPRESSED AT ALL”

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Posted 9 years ago

“Easy to deal with good policy no problems”

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(Car Insurance) - Posted 9 years ago

“Excellent service”

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(Car Insurance) - Posted 9 years ago

“All explained very well and an efficient service”

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(Car Insurance) - Posted 9 years ago

“Excellent”

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(Car Insurance) - Posted 9 years ago

“So admin is great. Currently have 2 cars and house insured with co Op so must be happy.”

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(Car Insurance) - Posted 9 years ago

“Absolutely no help at all. Every advisor i spoken to were rude and very unhelpful. I have had nothing but trouble since being with them. Absolutely shocking. Not one member of their staff have respect for customers. They speak to you like rubbish and do not help at all. Worst company i have ever been with.”

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Posted 9 years ago

“We requested a quote for buildings insurance in advance of exchange of contracts, to be started on the day of exchange. One the day of exchange, I phoned up with the quote information to be told that there was no quote. After much debate (and 30 mins on the phone) I eventually got what I wanted, or so I thought. having specified that I wanted cover from that very day, I made my payment and was instantly told the cover would start 2 weeks later. Apparently the start date could not be amended retrospectively, and I did not have time to go though another application there and then, so terminated the policy and go a refund. The call handler was not particularly helpful or well-informed, but was bearable enough, I suppose. My partner phoned a couple of hours later. This time, the original quote was retrieved and my partner paid for the insurance starting that same day. All was well. Or so we thought. Now, having set a move-in date, we have phoned back to add contents insurance and have just been told that we have no policy at all. We were told that the policy that my partner had set up had been recently cancelled and the payment refunded. I need not add that we did not authorise this cancellation. The boy on the phone (an insolent, giggling idiot) did not listen, and did not (or could not) comprehend the seriousness of the situation. Eventually we managed to speak to his supervisor and were told that we could not reinstate the cancelled policy, but would need to go through a whole new quote again. The person we spoke with said that they would look into it and we are still waiting, although we have organised alternative cover as we shall never again use or recommend Cooperative.”

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Posted 9 years ago

“The best experience in acquiring insurance over the past 27 years I have been driving.”

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(Car Insurance) - Posted 9 years ago

“Biggest waste of time and money going with the co operative for insurance. Would not recommend to anyone.”

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Posted 9 years ago

“I would never insure my home with The Co-operative Insurance again. They send out unprofessional loss adjusters who are rude and condescending. The service is appalling. Beware!!!!”

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Posted 9 years ago

“Would like to of had paper work”

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(Car Insurance) - Posted 9 years ago

“I thot it was a great quote and the info provided was excellent 1st class and if they are competitive this year I will be renewing with the coop no problem”

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(Car Insurance) - Posted 9 years ago

“at present i am very happy with Co-operative cr insurance--glad I changed. kind regads”

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(Car Insurance) - Posted 9 years ago

The Co-operative Insurance is rated 3.6 based on 700 reviews