“Rang to notify change of address. Initially told the cost would be nil, then it was £3.50 then a further 'admin charge of £15.00 was added total charge £18.50! 2 mins later I received an email telling me to go to their website and download my own documents! What a rip off!”
“Yes, I had an accident in September, the third party was at fault, I have paid for legal cover yet my car has not been repaired and I can't find out whether the third party has admitted liability. Also, the approved repairer they suggested to me, from past experience, I know are very poor indeed. (Protec)”
“Digusting service. They cancel my insurance with out notifying me on Christmas day!. The only way I find out is by police officer stoping me to tell me that there is no insurance on the car. And I get sent an email after I checked at 3am on Christmas day that my insurance has been cancled. I would not recemond this company to anybody. They have been nothing but problems And bad customer service. You rather pay more premium than have this happening to you. If only there's was one worse than very poor on here I rather rate them to be digusting and useless.”
“Awful customer service, bought home insurance with promise of a free karcher window vac. Upon chasing up the window vac was told that a voucher was sent via email but no mention made of this when busting the policy. Basically told tough luck for not claiming the karcher, be very careful as their offers are well written so that you do not get the free gift. They wouldn't tell me how many vouchers were unredeemed, not trying to hide anything?”
“Having been insured with the Co-operative car insurance for many years, (always checking each year their premiums are competitive) I unfortunately had to make my first claim recently after discovering I had been hit by a road digger, whilst passing some road works. I only discovered the damage the following morning and as it was too late to go back to the works I had to accept it was impossible to claim off them. I contacted the Co-op and they couldn't have been more helpful. After giving them all the details, over the phone, they arranged for my car to go to a garage of their choice where my car was repaired perfectly. I was dreading receiving a large increase to my new yearly premium, but on receiving it this morning, found, thankfully, this was not the case. (I include no claims protection with my policy). An excellent and most proficient insurance company to deal with. Highly recommended for their excellent customer care.”
“This insurance was a lot cheaper than the company I had been with for years. The call to the CoOp was X trembly helpful and informative and in a few minutes everything had been done and. dusted!, Lets see how the next renewal goes but I would certainly use Go Compare again.”
“An absolute disgrace! I've had my car insurance policy with them for 9 years. Each year they increase my policy and then I have to speak to their retention team. I received my last renewal from Co-operative surprise, surprise it's gone up again, Double the price of other highly repritable insurers. I have now been advised they no longer have a retention team but a loyalty team of a few members of staff who also deal with quotes and service. I was spoken to in a poor manner and tone and sent from one department to another. The Executive Customer Service team member I was in contact with didn't seem to care less if I stayed with them or not and I was able to get a cover £198 cheaper than Co-operative was offering me and I received Protected No Claims, A U.K. Breakdown service including getting me home and a Guarenteed courtesy car, none of which Co-op included in their quote!
My complaint is now being investigated by the ombudsman Service.
Loyalty means nothing to Co-operative insurance!”
“I had tu claim for a burgulary that occurred at my propper in sept 2015 they wouldn't let me claim for my daughters belongings that had been stolen from my property they said because she didn't live with me anymore that she'd av tu claim off her insurance for her stuff knowing very well her stuff was taken from my property wen the burgulary happened in my opinion I think this was out of order my daughters lost her stuff because she has no ins of her own I do think that if anything has been stolen from ur property whether ur daughter lives with u or not u should stil be covered after all it has been stolen from ur property an not hers I was very disappointed with co op my father in laws been with them 45yrs an he's even disappointed as well with them it has made us think whether they would stick tu Wat they say in ur agreements wen u take it out with them or whether they'd come up with other excuses tu try tu get out of that one in my eyes I don't trust them anymore an we have now moved away from them so all I say is beware Wat they promise but don't come up with”
