The Co-operative Insurance Reviews

Name: The Co-operative Insurance
Rating: 3.55

3.6 Rating 700 Reviews

65 %

of reviewers recommend The Co-operative Insurance

Company Reviews

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Metrics

3.6

Based on 700 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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The Co-operative Insurance 1 star review on 10th March 2021

Mr Willis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“co op was a good buy .very easy to buy with no fuss ,plus it offered the best deal .”

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(Car Insurance) - Posted 9 years ago

“Very good customer service, everything clear and easy.”

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(Car Insurance) - Posted 9 years ago

“appalling service ... NOT HAPPY... Will not use this insurance company again.”

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(Car Insurance) - Posted 9 years ago

“It was lovely to speak to a friendly advisor. Who gave clear instructions. Would definitely use coop insurance again”

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(Car Insurance) - Posted 9 years ago

“A payment wasn't processed for some odd reason, so they cancelled the policy with immediate effect without telling us, so we drove around unwittingly without insurance for 3 months. We immediately tried to renew it, but guess what, yes THE PRICE HAD DOUBLED. So we went to Saga, very helpful company and we paid the price we normally do. I have a feeling I heard about this insurance scam from Martin Lewis. We had been customers with the Co op for over 10 years.”

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Posted 9 years ago

“Very good”

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(Car Insurance) - Posted 9 years ago

“Difficult initially to ascertain how to process a copy of the Certificate of Insurance. I presume that the policy had not been renewed on their system at the time I made enquiry but was not informed that this might be the case despite chatting online to an Adviser. Later managed to print off a copy. Subsequently I received a copy through the post so all's well that ends well.”

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(Home Insurance) - Posted 9 years ago

“Worst experience ever, customer service is completely useless. I had to phone a lot of times and the customer service was just horrible, communicating with them was just impossible, they doubled my policy because of a mistake in the paperwork and they never corrected it to the point that I had to cancel my policy and request my bank to send my money back as they were taking double the money that they should. It cost me a lot of months of stress and frustration, I will never get any service from them and I don't recommend it at all.”

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(Car Insurance) - Posted 9 years ago

“website easy to follow, no problems, good value for money too”

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(Car Insurance) - Posted 9 years ago

“First class service. Excellent response to a claim I made for my Wife's lost camera. I would have no hesitation in recommending your policy .”

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(Home Insurance) - Posted 9 years ago

“poor service overall.”

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(Home Insurance) - Posted 9 years ago

“Very Good”

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(Home Insurance) - Posted 9 years ago

“Web site easy to use and information was redally available no problem first class service”

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(Home Insurance) - Posted 9 years ago

“I've no complaints about the co-op's insurance. I've been insuring with them since 1976 and never had to make a claim. My problem is with their attitude towards customers. As I've said I've been insuring with them since 1976 - but do they treat me as a loyal and valued customer? Not likely! My recent renewal notice was 100% higher than other comparable quotes, so when I called them to ask why and could they make their's a little more competitive, I was rather surprised to find they either couldn't or wouldn't. Don't understand their business model at all. Do they want a business or not? Would seem in a very competitive market place the answer to that one is no. They certainly don't have me as a customer any more - after 39 years.”

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Posted 9 years ago

“No problems and no claims.”

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(Car Insurance) - Posted 9 years ago

“It has been wonderful.”

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(Car Insurance) - Posted 9 years ago

“good.”

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(Car Insurance) - Posted 9 years ago

“First time with this provider and was good both on the phone and online. No claim and no hassle so far.”

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(Car Insurance) - Posted 9 years ago

“Its good and easy and they are helpful thank you”

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(Car Insurance) - Posted 9 years ago

“I've 33 years no-claims bonus but my insurance is 35% higher than an online quote from same company to a newbie with none. CIS puts up its insurance each year LOTS & so the only way to get competitive insurance from them is to cancel yearly & get a new policy yearly - such an unnecessary faff (& Insurance Ombudsman don't like this tactic, as it's designed to make people pay over the odds if they forget to do this yearly). Then of course if one needed to claim, CIS could easily say that the problem was before the current policy started, despite the fact that they were also the previous insurers. Totally had enough of them & am changing to AGE UK Insurance - wish I'd done so 5 years ago! (I'm 55 & they do ins for over-50s.)”

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Posted 9 years ago

The Co-operative Insurance is rated 3.6 based on 700 reviews