The Co-operative Insurance Reviews

Name: The Co-operative Insurance
Rating: 3.54

3.5 Rating 702 Reviews

65 %

of reviewers recommend The Co-operative Insurance

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3.5

Based on 702 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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The Co-operative Insurance 1 star review on 10th March 2021

Mr Willis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shockng customer service from this company, i will never go with then again and i will never recommend this company either.waiting on telephone on hold 1 day for 40 mins then when i did get through couldnt help me , i asked for a manager and was told by an arrogant girl that a manager wlll tell me the same as she did, after waiting another 10 mins was advised i couldnt speak to a manager, so by this point i was fuming .. ???? Was emailed saying that they were going to cancel my insurance that they had not recieved the document ( counterpart liceince ) which i did upload to them and they said have not recieved it. So i did it again and also sent them attatched to an email also, called back the following day and surprisingly was on hold for 1 hour before i gave up, then tried again and was on hold again for half an hour .. By this time i had to go to work. I am on phone again trying to get through and have been on hold so far for 25 mins????????????????????????????. This is not acceptable service at all especially when being charged for the call.. And they wonder why they get fraustrated and irrate customers, maybe if they showed a little respect and employed more agents then the hold wouldn't be so long. Ridiculous service bunch of numptys, and if i hear in my ear again we apologise all our advisors are busy im going to scream????”

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Posted 10 years ago

“I have just moved house and this obviously entails notifying many different organisations of a change of address. I have done most of these on line including my co-op car insurance. This was the only company to charge me an ' admin fee' of £20. Where is the admin? I did all of it on line ! I will not be renewing my insurance with this company”

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Posted 10 years ago

“co op was a good buy .very easy to buy with no fuss ,plus it offered the best deal .”

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(Car Insurance) - Posted 10 years ago

“Very good customer service, everything clear and easy.”

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(Car Insurance) - Posted 10 years ago

“appalling service ... NOT HAPPY... Will not use this insurance company again.”

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(Car Insurance) - Posted 10 years ago

“It was lovely to speak to a friendly advisor. Who gave clear instructions. Would definitely use coop insurance again”

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(Car Insurance) - Posted 10 years ago

“A payment wasn't processed for some odd reason, so they cancelled the policy with immediate effect without telling us, so we drove around unwittingly without insurance for 3 months. We immediately tried to renew it, but guess what, yes THE PRICE HAD DOUBLED. So we went to Saga, very helpful company and we paid the price we normally do. I have a feeling I heard about this insurance scam from Martin Lewis. We had been customers with the Co op for over 10 years.”

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Posted 10 years ago

“Very good”

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(Car Insurance) - Posted 10 years ago

“Difficult initially to ascertain how to process a copy of the Certificate of Insurance. I presume that the policy had not been renewed on their system at the time I made enquiry but was not informed that this might be the case despite chatting online to an Adviser. Later managed to print off a copy. Subsequently I received a copy through the post so all's well that ends well.”

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(Home Insurance) - Posted 10 years ago

“Worst experience ever, customer service is completely useless. I had to phone a lot of times and the customer service was just horrible, communicating with them was just impossible, they doubled my policy because of a mistake in the paperwork and they never corrected it to the point that I had to cancel my policy and request my bank to send my money back as they were taking double the money that they should. It cost me a lot of months of stress and frustration, I will never get any service from them and I don't recommend it at all.”

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(Car Insurance) - Posted 10 years ago

“website easy to follow, no problems, good value for money too”

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(Car Insurance) - Posted 10 years ago

“First class service. Excellent response to a claim I made for my Wife's lost camera. I would have no hesitation in recommending your policy .”

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(Home Insurance) - Posted 10 years ago

“poor service overall.”

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(Home Insurance) - Posted 10 years ago

“Very Good”

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(Home Insurance) - Posted 10 years ago

“Web site easy to use and information was redally available no problem first class service”

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(Home Insurance) - Posted 10 years ago

“I've no complaints about the co-op's insurance. I've been insuring with them since 1976 and never had to make a claim. My problem is with their attitude towards customers. As I've said I've been insuring with them since 1976 - but do they treat me as a loyal and valued customer? Not likely! My recent renewal notice was 100% higher than other comparable quotes, so when I called them to ask why and could they make their's a little more competitive, I was rather surprised to find they either couldn't or wouldn't. Don't understand their business model at all. Do they want a business or not? Would seem in a very competitive market place the answer to that one is no. They certainly don't have me as a customer any more - after 39 years.”

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Posted 10 years ago

“No problems and no claims.”

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(Car Insurance) - Posted 10 years ago

“It has been wonderful.”

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(Car Insurance) - Posted 10 years ago

“good.”

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(Car Insurance) - Posted 10 years ago

“First time with this provider and was good both on the phone and online. No claim and no hassle so far.”

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(Car Insurance) - Posted 10 years ago

The Co-operative Insurance is rated 3.5 based on 702 reviews