The Co-operative Insurance Reviews

Name: The Co-operative Insurance
Rating: 3.55

3.6 Rating 701 Reviews

65 %

of reviewers recommend The Co-operative Insurance

Company Reviews

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3.6

Based on 701 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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The Co-operative Insurance 1 star review on 10th March 2021

Mr Willis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have just moved house and this obviously entails notifying many different organisations of a change of address. I have done most of these on line including my co-op car insurance. This was the only company to charge me an ' admin fee' of £20. Where is the admin? I did all of it on line ! I will not be renewing my insurance with this company”

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Posted 9 years ago

“co op was a good buy .very easy to buy with no fuss ,plus it offered the best deal .”

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(Car Insurance) - Posted 9 years ago

“Very good customer service, everything clear and easy.”

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(Car Insurance) - Posted 9 years ago

“appalling service ... NOT HAPPY... Will not use this insurance company again.”

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(Car Insurance) - Posted 9 years ago

“It was lovely to speak to a friendly advisor. Who gave clear instructions. Would definitely use coop insurance again”

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(Car Insurance) - Posted 9 years ago

“A payment wasn't processed for some odd reason, so they cancelled the policy with immediate effect without telling us, so we drove around unwittingly without insurance for 3 months. We immediately tried to renew it, but guess what, yes THE PRICE HAD DOUBLED. So we went to Saga, very helpful company and we paid the price we normally do. I have a feeling I heard about this insurance scam from Martin Lewis. We had been customers with the Co op for over 10 years.”

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Posted 9 years ago

“Very good”

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(Car Insurance) - Posted 9 years ago

“Difficult initially to ascertain how to process a copy of the Certificate of Insurance. I presume that the policy had not been renewed on their system at the time I made enquiry but was not informed that this might be the case despite chatting online to an Adviser. Later managed to print off a copy. Subsequently I received a copy through the post so all's well that ends well.”

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(Home Insurance) - Posted 9 years ago

“Worst experience ever, customer service is completely useless. I had to phone a lot of times and the customer service was just horrible, communicating with them was just impossible, they doubled my policy because of a mistake in the paperwork and they never corrected it to the point that I had to cancel my policy and request my bank to send my money back as they were taking double the money that they should. It cost me a lot of months of stress and frustration, I will never get any service from them and I don't recommend it at all.”

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(Car Insurance) - Posted 10 years ago

“website easy to follow, no problems, good value for money too”

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(Car Insurance) - Posted 10 years ago

“First class service. Excellent response to a claim I made for my Wife's lost camera. I would have no hesitation in recommending your policy .”

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(Home Insurance) - Posted 10 years ago

“poor service overall.”

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(Home Insurance) - Posted 10 years ago

“Very Good”

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(Home Insurance) - Posted 10 years ago

“Web site easy to use and information was redally available no problem first class service”

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(Home Insurance) - Posted 10 years ago

“I've no complaints about the co-op's insurance. I've been insuring with them since 1976 and never had to make a claim. My problem is with their attitude towards customers. As I've said I've been insuring with them since 1976 - but do they treat me as a loyal and valued customer? Not likely! My recent renewal notice was 100% higher than other comparable quotes, so when I called them to ask why and could they make their's a little more competitive, I was rather surprised to find they either couldn't or wouldn't. Don't understand their business model at all. Do they want a business or not? Would seem in a very competitive market place the answer to that one is no. They certainly don't have me as a customer any more - after 39 years.”

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Posted 10 years ago

“No problems and no claims.”

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(Car Insurance) - Posted 10 years ago

“It has been wonderful.”

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(Car Insurance) - Posted 10 years ago

“good.”

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(Car Insurance) - Posted 10 years ago

“First time with this provider and was good both on the phone and online. No claim and no hassle so far.”

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(Car Insurance) - Posted 10 years ago

“Its good and easy and they are helpful thank you”

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(Car Insurance) - Posted 10 years ago

The Co-operative Insurance is rated 3.6 based on 701 reviews