Getaflight Reviews

Name: Getaflight
Rating: 4.60

4.6 Rating 1,836 Reviews

91 %

of reviewers recommend Getaflight

Company Reviews

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Metrics

4.6

Based on 1,836 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Getaflight 5 star review on 25th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The travel agency is a complete scam . We bought flight tickets with a card 5 weeks ago. payment has gone through and got a confirmation email saying payment was successful and booking confirmed, The e-tickets were not issued as per the email from them stating it will be done within 24 hours. It is now 5 weeks later and on follows up they state we have to make another transfer into their bank account and then they will issue the tickets. WhatsApp contact of the company is a complete joke, do not expect an answer in WhatsApp for 48-72 hours, when contact we been told we have to call they can not provide what is going on in WhatsApp, I guess they don't want to provide anything in writing, because they know they did a mistake and they have our hard earn money in account but charge us again, on the phone, it takes hours to talk to carol and Sarah, when we called we were told carol who did your booking is in a break, but we booked the ticket online not through Sarah, so we had to wait until carol finish the break, worst they refused to refund and told us to contact the bank. we sent a screenshot of our bank statement that money has left and reached ph travel ltd, however, they refused to look at it. we asked for a record of contact, they promised to send us within 24 hours however not received, we had to book a flight again at an extra £350 cost, this company should not be trading, I am claiming my money back plus the extra cost of rebooking flight as it as gone up, If I do not get my money back within 7 days, I am taking them in court and report to FCA and trading standard, There is Bunch scammer from India running this, who don't know what they doing or saying, there is Sarah, Aston, Jorden, Carol, which is not their real name, the company should start with authentication of the real name, not fake names, After few phone calls, they accepted that money is in their account but in the suspicious account, which they can only access and refund if we make a bank transfer of £1300, so they have our hard earn money but they want more, they told us I am travel agent just because I made four flights booking from my email address for my family. Jorden told us he has our money but the 'concern' team will investigate and refund us, so now they are not a travel company, they are FBI and investigating our hard earn money, Please do your job ''selling tickets'' :). Indian police should be knowing your door soon as the local mp and FCA have been informed. will make sure to get a flight shut down before they try to scam anyone else. Please do not underestimate me get a flight. Absolute scam. Stay very far away. Do not book through this company.”

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Posted 3 years ago

“Book through the airline directly in future. I ended up paying more to move dates than I spent on the original ticket. Take the initial cheaper cost with a pinch of salt. The staff were professional enough no issues with them, but the product itself isn't what you think.”

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Posted 3 years ago

“I bought a ticket to Brazil through this company. The company Virgin Atlantic appeared as the operator, but the company that actually makes the transport is LATAM. I received the eTicket with the number and other data. When I went to check in at Virgin Atlantic, a message appeared saying to check in at Latam. When I went to the LATAM website to check in, the message that appeared was that the e-Ticket number did not match. The flight will be in 12 hours and so far I don't know if I'll be able to travel.”

Getaflight 1 star review on 16th April 2022

Helpful Report

Posted 3 years ago

“Do NOT use this company! We booked tickets in December 2021. Cost £2,400 Had to cancel the flight due to the Omnicron Variant (plus we had two over 70's travelling in our group). Ticket was changed to an 'Open Ticket'. Now looking to change dates to August. They are asking for another £2,000!!! And they say it is due to the airline charging 'date change fees'. This is an absolute LIE! My brother, thankfully booked with another company, had his tickets changed to August and was charged only £89!!! PH Travel are charging me TWENTY TIMES MORE! This is incredibly insane! If I was to make a new booking, it would cost me the same! The money I've already paid, where is it? In their fat pockets! They claim they have paid the airline - but I do not believe it! I'm in the process of trying to get a refund or a reasonable fee to make the changes! Freddy - the worst person to speak with! And his manager even more so. Not a single iota of care for the customer! Don't know how they sleep at night - zero conscience! The level of stress and anxiety they have left me, my elderly parents and family is immensely bad. Please, please, please DO NOT USE this company - they are only after your money - and don't care for anything else - FULL ON SCAM COMPANY!!!!”

Helpful Report

Posted 3 years ago

“Avoid this company. Take your money and then give you false promises of returns. Still yet to receive my funds but then try telling me the bank are holding it. I work for a bank and the bank would not withhold credits without notifying me. I will be taking this the county court judgement route for non payment”

Helpful Report

Posted 3 years ago

“DID NOT HELP WITH REFUNDS AT ALL. LOSING ALL MY MONEY. VERY DISSAPOINTED WITH THIS SERVICE. THEY ARE RUBBISH AND DO NOT HELP. DON'T READ THE TRUST PILOT REVIEWS. COULD NOT CONTACT THE AIRLINE.”

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Posted 3 years ago

“This has been the worst company I have ever had the misfortune of dealing with. I have been waiting for a refund for over a year and have been fed nothing but lies and broken promises and on top of that the staff are so extremely rude and inept. I have been truly shocked at how I have been spoken to at times. They never respond to emails or get back to you when they say they will. I have asked for a complaints procedure countless times but have never been given one. I am so confused at how this business actually manages to run as their customer service is beyond shocking. I booked 2 tickets with this company. One of those had to be put on hold due to the passenger catching covid. The second ticket, the return journey was cancelled so we had to book a different flight back- this was back in January 2021! I have spent so much time trying to get a refund as I am entitled and have been told countless times that I will receive it in 4-6 weeks. MANY 4-6 weeks later I am refundless. There is a manager who works on the team called Nancy who is truly the most rude person I have ever spoken to. I decided to get a refund on the second ticket that we had put on hold, I had been previously been told they would take a small amount (~£10) for admin purposes- when I received the refund it was A LOT less than this and no explanation has been given. This company has basically robbed me of my hard earned money and seems to be getting away with it. I have been so stressed out by my experience with them that I almost gave up all hope but I will now be reporting them to ABTA as I don't want anyone else to get robbed and treated this way. Please stay away from this company for your own good they are simply not worth the stress they cause!”

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Posted 3 years ago

“DO NOT BOOK WITH THIS COWBOYS STAY AWAY .THIS CRIMINAL ROBBERS . I try to change the flight dates to THAILAND .I was told different prices every time The woman name Carol told me that , just because I callled them to find a better deal for a week .she will change me 350 extra to change the dates and put the phone down on me .The ticket price is £350 buy they want to charge me double the price . I am lucky that I am in UK and travelled to my destnation .just imagine if you are stuck in Asia somd place and this cowboys will not phone you back and screw you up with excessive charges .I am very angry nasty to me. Court action is necessary .”

Helpful Report

Posted 3 years ago

“Worst and biggest mistake. PHtravel Nd get a flight both are fraud.”

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Posted 3 years ago

“The worse of the worst. Don’t not use this company”

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Posted 3 years ago

“Waiting 18 months now for my refund court action my only option left £2300 you owe me”

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Posted 3 years ago

“Worst company ever to get your refund back. The reviews from Trustpilot are fake, all the negative ones are being removed. Proper scammers and running under different names. AVOID at all costs.”

Helpful Report

Posted 3 years ago

“Worst company ever to get your refund back. The reviews from Trustpilot are fake, all the negative ones are being removed. Proper scammers and running under different names. AVOID at all costs.”

Helpful Report

Posted 3 years ago

“Not a good experience. I booked a flight and had to re-schedule , Getaflight was keen to extract more money, even when we ticket was flexible and we had seats in the same class. I took the airline and Getaflight team on a conf. call, but they weren't able to answer why they charge high prices when same class type seats were available. I finally cancelled the ticket and yet to receive the refund even after 2 months. The airline responded they have processed the refund but not credited to my account even after 2 months.”

Helpful Report

Posted 3 years ago

“They are thieves scammer,do not go near them , airline is agree to change flight dates and waive the differnce but the want to charge more than orginal ticket price no refund ,i am gutted ,,disappointed going going to small claim court soon where is uk goverment?? Going to make a formal complaint. They are thieves.”

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Posted 3 years ago

“Terrible customer service- pay a little extra and save your holiday’”

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Posted 3 years ago

“Waiting since October 2021 for a refund for a flight that didn’t take off. This is just PHtravel trading under a new name. Look at PHtravels trustpilot”

Helpful Report

Posted 3 years ago

“Pay the extra but avoid this company. I booked my ticket for 1st Feb but was sent a confirmation dated 31st Jan. When I called customer service the assistant insisted I had booked for 31st even though I could still see on my screen that I had selected 1st Feb. The assistant Robert was abrupt. I called the company within 2 minutes of receiving the confirmation and instead of supporting and correcting the error he started to tell me about the costs involved and asking for my decision. I tried to explain that my screen is still showing me 1st Feb and he stated that it does not matter what I can see on my screen but about what he can see on his. In total this flight has cost me much more than if I had gone with a more reputed company or a flexi ticket. Please do not waste your time and money with this company.”

Helpful Report

Posted 3 years ago

“It was my first time buying a ticket from GetaFlight for the flight to India from London Heathrow using Air India. Both the combination was the worst. Air India made me miss the flight on the way back. When I contacted Air India for a refund, they asked me to contact Getaflight as I had purchased my ticket from them. When I called the Getafilight customer server, 1st they hung up their phone. When I called them again, someone called AUSTIN (I am not sure if it was his real name) was so rude, the most arrogant and ignorant agent you can ever come across. He was saying "Tell me quick, I have no time". He had no time to listen to me. I told him can you at least just hear me out first but this guy was not listening at all. He was super rude and one of the worst kinds. Once you purchase your ticket with them and if you have any issues, there is no one to ever hear you so I would not advise anyone to use this company to buy a ticket. It is always wise to buy tickets directly from the airline as if you have any issues, you can deal with them directly.”

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Posted 3 years ago

“AVOID AVOID AVOID!! DO NOT BOOK WITH GETAFLIGHT. Airline cancelled a sector of my flight and stated I can change or refund my flight without penalties. 'Austin' the most arrogant and ignorant agent you can ever come across wants me to pay £85 to change flight or deduct £50 to cancel the flight. AVOID AVOID AVOID!!”

Helpful Report

Posted 3 years ago

Getaflight is rated 4.6 based on 1,836 reviews