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Getaflight Reviews

4.5 Rating 1,430 Reviews
89 %
of reviewers recommend Getaflight
Company Reviews Questions Metrics
4.5
Based on 1,430 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
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Getaflight 5 star review on 25th February 2023
James
Getaflight 1 star review on 30th December 2022
Taqi Mohammed
Getaflight 5 star review on 18th December 2022
Priya Paul
Getaflight 5 star review on 30th May 2022
Hamza
Getaflight 5 star review on 27th May 2022
Alex
Getaflight 5 star review on 19th May 2022
Zahid Masood
Getaflight 5 star review on 19th May 2022
Chris
7
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Reviewer
“I have been charged £150.00 cancellation fee for 2 tickets which weren't even booked. I booked online for my parents on 11/08/21 at 18.16. 5 mins after booking my mum told me to cancel due to health reasons. I first called the agents and spoke to a nice lady at 18.29 who said the booking had not yet been booked and would take 2-3 hours to process. Any amendments or cancellations would be possible with no charges at all. After speaking to my parents who told me to cancel the booking I called the agents again. This time I got OSCAR JACKMAN at 18.47 who said I would be charged £75 per ticket as they have been booked and the confirmation email had already been sent 10 mins ago to myself which can take upto 45 for me to receive. I said how is this possible when I called less than 20 mins ago and got told it's still processing he just said no booking has been confirmed with the airline and I would be charged. I called Emirates at 18.50 and asked them if this booking had been confirmed who told me NO no such booking has been confirmed YET and could take a few hours and told me to contact the agents. I called the agents again at 18.56 and got connected to a lady but as soon as I mentioned the ref no she transferred me to the LYING OSCAR JACKMAN who stuck by his story for the charges even after explaining to him I have contacted Emirates and they have said no booking has been confirmed and I still have not yet received any booking confirmation. At this point I cancelled the reservation and received a partial refund minus £150. I called again the next day 12/08/21 at 13.09 and asked to speak to a manager and RAYMOND claimed he was a manager and the whole process was correct. I asked where is the email confirmation OSCAR claimed had been sent which could take upto 45 mins. His reply was YOU HAVE CANCELLED THE BOOKING SO YOU WILL NOT GET ANY SUCH EMAIL. So a booking confirmation was already sent to me before I cancelled but still not received but apparently after cancelling RAYMOND claims the email which had already been sent I will not receive....HOW DOES THAT WORK??? I am claiming my charges through my credit card company and if not I have already been to seek advice and after listening to my call records they say I can easily claim my money back plus charges on top. Please avoid this company as up to today 05/09/21 and still waiting have not yet received this email and don't think I ever will. When you reply to this message I don't want no apologies I just simply want my money back and maybe train your advisors to stop lying and be a bit more friendly. The 2 females I spoke to were very polite sorry I couldn't make out there names on the records but OSCAR and RAYMOND need some serious customer service training.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“I saw the bad reviews and took a risk. Don't do the same thing. Horrible service. My airline changed my flight a month ago and they failed to inform me about this. My flight is tomorrow and they now have me staying in an overnight layover with two kids under 4 and travelling to a different airport than the one I had booked for! They are being completely uncooperative and are unwilling to take any responsibility. They want me to pay an extra $£300 per person to fly me and my kids back to our original destination airport. Absolutely disgusting service.”
Helpful Report
Posted 2 years ago
Dan
Unverified Reviewer
“thy are thief's”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Extremely poor company and thieves, they use many names to operate and sell tickets on sky scanner. When comes to refund for cancelled flight which is not customer's fault, it is a nightmare to deal with them. I wish I would never bought a ticket from them. I will never buy any ticket from GetAFlight, PH Travels. Also the people who answer phone never tell you their correct names, they give false names like Alice, Andy, Nick etc. Alice hung up on me while talking to her and she does not want to even answer my queries as don't bother. They treat customers like its all customers fault, how in the world its customer's fault when flight has been cancelled by airline. They will never communicate and let you know of any flight changes or cancellation. And I ended up stranded on Dubai Airport and found out the connecting flight has been cancelled, but GetAFlight never told me of that. And not no refund of cancelled flight even after passing many months. Nightmare and thieves stolen my money which airline refunded them already.”
Helpful Report
Posted 2 years ago
Paula
Verified Reviewer
“Absolutely disgusting service! Do not buy from them. I’m still waiting for my refund and it’s has been over a year! Still fighting with them. Still no refund! They are useless on the phone, don’t understand anything what I’m asking for and just giving you irreverent answers. VERY UNPROFESSIONAL !!! Stay away from them!!!!!!”
Helpful Report
Posted 2 years ago
Deepak
Verified Reviewer
“cancelled flight, no way to contact. still awaiting a refund 1 year later. do not use”
Helpful Report
Posted 2 years ago
Kaylea Kidd
Verified Reviewer
“I have been waiting for a refund for my flight since May 2020. I was always told it would be another couple of weeks. I has been a year now and I am no longer even getting replies from the company. I think this is a terrible way to treat people. I would never use this company again. After posting a review, I did receive a call from the company on to start that after confirming I was receiving a refund it had been denied. I was left hanging for a year and then only offered a credit issued from January 2020, four months before the original flight. I have less than a year to use it.”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Got flight cancelled because of covid but these these travel agent keeps my £300 Leady called Nancy Young she is very rude and gives you false information lies and sold my details to the scam companies now I get 10 calls a day and email trying to hack in to my phone avoid these scamers These all compny linked together Get a flight PH travel Perfect holiday Voliamo Get a cruiser”
Helpful Report
Posted 2 years ago
Aimee Leigh
Verified Reviewer
“PLEASE PLEASE LISTEN TO THE REVIEWS!!! LOOK AT GOOGLE REVIEWS, HOW THEY HAVE THIS RATING IS BEYOND ME Guys please listen to the reviews, these guys are really that bad and I want people to know about it, it's caused alot of stress for me and my partner as we are making a move to Dubai. We booked flights from Birmingham to Dubai and I received an email saying my flight was cancelled (due to operational reasons) I was then told I will be charged £75pp extra to book another flight, which they cancelled!! Not only that, we were also told that we wouldn't be receiving a full refund as there is admin fee. I went through their TC's on website and none of these charges are mentioned, also the direct airline will be refunding the full amount!! It actually states in their TC's that if your flight is cancelled then there isn't any extra costs to change. PLEASE don't use the customer service is shocking, they are obviously trying to take everyone's money - This guys won't last that long and tbh it's shocking on what they are doing. I will be fighting this and taking it all the way as companies like this shouldn't be getting away with this.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“worst experience ever! They canceled my tickets without telling me! I found it out 3 days before departure and had to pay 200 pounds more to buy new flights. Horrible website and they should be shut down to be honest.”
Helpful Report
Posted 3 years ago
Aby Abraham
Unverified Reviewer
“Try to avoid this agent. They will claim for nonexistent flight tickets and loot your money. Not really bother to reply for your emails.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Raymond from PH has refused to fully refund my money. I have now proceeded to claims court. Will update you. We need to take them to court!!!!”
Helpful Report
Posted 3 years ago
Alice
Verified Reviewer
“I've had an absolutely terrible experience with this company. I wish I had read the reviews before I booked flights with them 13 months ago. When the flights, costing over £500, were cancelled, they repeatedly misrepresented to me that my only options were a full cost airline voucher or a partial cash refund. This is not the case- I am legally entitled to a full cash refund for the flight cancellation. Multiple emails ignored. Eventually they purported to have changed their minds and agreed that I should, and would shortly, get a full refund... That was back in October 2020. More than 8 months after my flights were confirmed as cancelled, and I haven't seen a penny refund. I cannot believe any 5* reviews, this is an absolutely terrible company who simply ignores the law and hopes that mistreated customers will fade away. I would give them 0* if I could.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“DO NOT BUY FROM THEM! Bad customer service, and they are just there to rip you off! £350 for cancelling a ticket, even a month in advance! Also, when changing date, they charge you for only 'FARE DIFFERENCE' which is almost half of your actual ticket! Ridiculous!”
Helpful Report
Posted 3 years ago
Rob
Unverified Reviewer
“Lost over £4600 with these bunch of amateurs. Will never book with people or their affiliates again.....Be warned!!!”
Helpful Report
Posted 3 years ago
Kanika
Verified Reviewer
“Can I give negative stars? They are fraud because of two reasons: 1. They are charging double (£300/person) cancellation fee wherelse airline cancellation fee is £150 for any number of passengers on same pnr. 2. They are unclear about rescheduling charges and do not give proper break up for the same which is not transparent and fraud. Really disappointed with their service, not coming back to them in future.”
Helpful Report
Posted 3 years ago
Sehrish
Verified Reviewer
“The worst company ever!! I wish I could give them 0 star, I booked a flight to Pakistan from get a flight and after 2 days I cancelled my flight as I had to stay in Dubai on my return and Dubai is on travel ban list. Never use this company. Lady used her name as Nancy which i know is a fake name. And said they charge 75 pound cancellation charges and even said I will get my refund in 12 to 15 weeks. I have read many bad things about them I will wait for a week and call Emirates if they try to hold my money I will get legal help to get my money back. Rude, unprofessional scammers. Please please stay away from this company.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“*DO NOT GO NEAR THIS COMPANY* these 5 star reviews can’t be genuine. I booked a trip to dubai, in January. My flights got cancelled and changed without me knowing so I had to change my hotel booking to which booking.com understood and luckily didn’t charge me anymore for changing my dates. I only knew about the change because I was super excited to check in and had noticed changes without even a email or a update phone call from the agency. They simply do not care aslong as they have you money. After that stressful moment of not even know knowing what day I was due back or even flying, I was told to ring emirates and was bounced back luckily I was in the uk and calls were free to make. Anyway I was in dubia when the government cancelled direct flights to Manchester not the agency fault but however. I called up to be told will call back in 30 mins no call back till this day, I called back to be then told wait 24 hours. They told me to ring emirates as there was no flights available and being told it will be two weeks for flights to resume for connecting flights as this was the only way back Emirates told me flights were available. Agency told me emirates are wrong. Ringing back and forth they finally told me the truth and replied with we can get you the same flight but you will have to pay extra. Or cancel the flight we can give you some money which was totally about 75 pounds. A new ticket was £450 where does that make any sense to do. After ringing back and forth finally emirates who I didn’t even book through sorted me flight out including connecting flight and luggage with no extra charges. This company is absolutely useless. My advise would be spend the extra 20-30 or even £100 to go with a another agency or go direct. The stress they cause is not worth it. Im still shocked in 2021 customer are being treated like this. The amount of times I’ve heard my name is Oscar ask for me I will help you directly but that’s is absolute nothing but a lie. I will contact the supplier and call you back in 30 mins. Still no call back. Guys this is a genuine feedback. I do not usually write up about my experience but I would not want anyone else to go through what I did stuck out in dubai. If you look at the reviews nothing seems genuine at all. They genuine do not care about your position or situation. Emirates took on board my whole situation even though I didn’t book directly through them. I was very lucky I wasn’t massively out of pocket. Please do not go near these guys even if it’s a saving of £100 pounds.”
Helpful Report
Posted 3 years ago
Nazar
Verified Reviewer
“These people are Morons. They all use false names just like the Indian scammers. They are all Indian with the ugly and annoying accent. They are very very unprofessional. They will eat all your money. Please do not not use their service. ⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⚠️⚠️⚠️⚠️⚠️⚠️”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Rubbish service hey rude staff”
Helpful Report
Posted 3 years ago
Getaflight is rated 4.5 based on 1,430 reviews
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