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Chapter Reviews

5.0 Rating 3,109 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
Excellent service and wise advice. All questions were answered in a very professional manner.
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Posted 1 year ago
Agent Jacob Taylor (jtaylor) was superb. His patient assistance on the phone was invaluable and very productive. I went with his recommendation for a new insurance carrier because of his thorough explanations. Thanks to Jacob and to Chapter for this great service.
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Posted 1 year ago
The Advisor from Chapter who handled my application, Laura, was professional, knowledgeable and primarily patient as we researched multiple plans. I trusted her plan recommendation completely and, ultimately, chose the same. I would recommend Chapter, and specifically Laura, and allow them to assist you in dealing with this very complicated decision-making process.
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Posted 1 year ago
Diana was amazing. I had a lot of questions. She was very patient and nice, going through and helping me figure out options, explaining simply all the complications and costs -- repeatedly as I struggled to make a final selection. And, best of all, she helped me find a plan with transportation which matters a lot for dialysis appointments.
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Posted 1 year ago
Cat was really wonderful with providing me with fast but detailed options to get my Medicare advantage plan started. I called on the last day of open enrollment but she still took the time to discuss all my questions and go through the ins and outs of each plan. Highly recommend her services and professionalism!
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Posted 1 year ago
Marsh was excellent and explained everything in detail to me.
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Posted 1 year ago
They really listened, no matter how many questions I had, chapter always answered, no matter what it was,gr8 company to work with. Thank you Chapter, I will talk to you very soon!!!!!
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Posted 1 year ago
Caroline was simply fantastic. Can't say enough good things about Chapter in general. Very knowledgeable and helpful in navigating to the right outcome. Highly recommend working with them.
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Posted 1 year ago
I'd been struggling for days to decide whether or not to continue my current Medigap coverage or go to an HMO Advantage plan. Jonathan took his time and clearly explained both programs' advantages and disadvantages. He helped me choose a plan that fits my needs and will save me over $70 a month, while still having the luxury to choose my physicians. We also discussed my prescription drug plan and how to get the most benefit out of it. I am super pleased with my decisions, Jonathan's expertise (super knowledgable!), and excellent, above-and-beyond customer service. I will recommend Chapter to anyone searching for advice on health insurance. Grazie mille Jonathan!
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Posted 1 year ago
I spoke with Jill in Kansas City. She was most excellent. Please give her a bonus, a raise and a promotion. Thanks. Stanley Zucker (new Chapter customer)
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Posted 1 year ago
Dear Chapter: I had a very good experience enrolling for Medicare. My contact person was Franklin, and he guided me through the process efficiently and satisfactorily. I have been advised that my enrolment with AETNA has been successful and I now await contact with one of your agents, if not Franklin whom I have contacted, to have my benefits activated. I am indeed appreciative and happy for what Chapter has done. Sincerely, Yolande Richardson
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Posted 1 year ago
Daniel did an excellent job in walking us through the details and finding us the best plan for my mom.
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Posted 1 year ago
My first engagement with this company was outstanding! Noreen was very knowledgeable and extremely helpful. She was very professional, quick and reviewed my drug situation well which was somewhat challenging. I switched plans which will save me a lot in 2024. Will definitely use Chapter again and have saved the contact information for next year.
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Posted 1 year ago
Katelyn was very detailed and helpful!
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Posted 1 year ago
My Charter advocate, Eugene, was so helpful. He explained everything clearly. He even took the time to help me later when I had questions. I would recommend Charter, especially Eugene.
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Posted 1 year ago
As we all know the enrollment period each year for our family members is extremely stressful. I can tell you my experience with Jonathan McKnight the representative that I was so lucky to get was amazing. He was thorough, patient, polite and very knowledgeable which made navigating through health plans so painless. I felt an immediate trust in his judgement and relieved that I chose the best plans available. Thank you for the great experience Jonathan. I will stay in touch for future services. Carrie
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Posted 1 year ago
My sister & I had an amazing experience working with Brian Beall in switching to a better Medicare Supplemental plan offered by Mutual of Omaha. He also helped us both get prescription drug plans most appropriate for each of us based on our prescription needs. Brian was very knowledgeable & patient with our questions. He made the whole process very smooth. In short, it was a very positive experience. Thank you Brian. We appreciate your hard work! Will always recommend you to others.” — Shobha & Manju Sainani
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Posted 1 year ago
LaTiera, was not only extremely helpful, but charming as well!
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Posted 1 year ago
I was reluctant to call or use an insurance broker to purchase supplement insurance, however, after trying to decipher the plans on my own, it proved to be very difficult. So I saw an advertisement on the internet and found CHAPTERS. I talked with a licensed medicare advisor and she made it very simple to understand what benefits would be more specific for my health. She explained the plans in detail, and she made sure that I got the best of everything. Caroline Jetter Thank you so much!
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Posted 1 year ago
My Chapter Advisor, Jacob Aubuchon, was integral in my process of setting up the most appropriate health care plans (medical and drug) for my husband and me. To understand the labyrinth of US health care - costs, premiums, deductibles - can be harrowing at best. He clarified the entire process over several weeks, always patient, thorough and understanding of our needs and concerns. In addition, he brought kindness and a sense of humour to the endeavor. I cannot recommend him highly enough when you need clarity on the complexities of Medicare, drug and Supplemental health plans. Get Chapter and ask for Jacob
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Posted 1 year ago
Chapter is rated 5.0 based on 3,109 reviews