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Chapter Reviews

5.0 Rating 4,993 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
Tony was a very good advocate and agent she explained every thing to me and made it all professional and easy and I will say keep up the good work you're doing over at chapter thank you so much
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Posted 7 months ago
Jaclyn did an outstanding job in educating us and providing the necessary information to help us make an informed decision about supplementing our Medicare plans. She guided us through the entire process, including enrollment, ensuring everything was handled smoothly and efficiently. Throughout the experience, Jaclyn kept us well-informed and maintained consistent communication, especially as we awaited responses from the Social Security system. Her ability to convey essential information without overwhelming us with unnecessary details was especially appreciated. We were extremely pleased with the service we received and are very happy with the outcome. Jaclyn’s professionalism and expertise made a potentially stressful process feel easy and manageable.
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Posted 7 months ago
Everything well explained and easy to understand thank you
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Posted 7 months ago
Absolutely superb service, took all of 20 minutes. Very well laid out by Bennett, great guy excellent at having you understand exactly what I needed. At a fantastic price.
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Posted 7 months ago
Thank you, Ron Yates. I reached out to William D. @ CHAPTER, and he was friendly, easy to work with, and funny! I would definitely recommend him. Thank you William.
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Posted 7 months ago
Jaclyn was very thorough and clear about my choices for coverage and answered all my questions with regard to ensuring that all my medications (and there are a lot) are covered by the plan I chose. Very friendly and informative.
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Posted 7 months ago
Lati Carpenter has been incredibly helpful, wonderful to work with, super knowledgeable and informed. She was very patient and really went out of her way to explain things and make sure that we had everything we needed to get our Medicare needs in order. I highly recommend chapter and especially Lati Carpenter.
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Posted 7 months ago
Shannon was very helpful. She explained everything I needed to know in order to choose the best medicare plan for me. I enjoyed her easy rapport and am relieved to have made a medicare decision.
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Posted 7 months ago
Marci was very helpful and went above and beyond answering questions.
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Posted 7 months ago
I spent three days attempting to get my healthcare situated here in North Carolina after moving here from California. I came upon Chapter after searching on the internet for an insurance plan. Bennett took care of everything and we managed to get my health care situated. I would recommend Chapter for their patience and exceptional customer service. Highly recommend them.
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Posted 7 months ago
Michael Falcon was great to work with. Most agents want to sell you the policy and move on. Michael provided assistance with my IRMA issue and was not just interested in selling the plan and moving on.
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Posted 7 months ago
Jake was/is great to work with (!), extremely knowledgeable and “I feel” had my best interest in mind. I consider Jake an asset to Chapter.
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Posted 7 months ago
Doug was very helpful and available when I called in. He was also knowledgeable on my situation, I hope it all works out with the insurance pick for me .
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Posted 7 months ago
Insurance has always been overwhelming and intimidating for me let alone now having to understand Medicare. Chapter took that all away with KC who helped me along the way. Thank you so much. You have help immeasurably.
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Posted 7 months ago
Chapters were very helpful.
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Posted 7 months ago
excellent and easy process
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Posted 7 months ago
Chapter was just terrific, beginning with their informative Medicare seminar and then the personalized service by Lati Carpenter. She walked me through my different choices based on the doctors in my network and the prescription medications that I took. After letting me know what the choices were, she followed up and then helped me sign up. It was all so seamless, and so easy. Thanks, Lati. Thanks, Chapter.
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Posted 7 months ago
Bennett O. was very informative with all my questions and guided me through the entire process with professionalism.
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Posted 7 months ago
I honestly cannot say enough.Wonderful things about my representative Courtney. She is so knowledgeable professional respectful and thoughtful. A great representative for your company. You may have to look out.She may be the CEO one day !!!! I really felt like I made a new friend and I completely trust her and i'm thankful for her help and guidance through this process. Being in car sales for many years, it takes a lot to impress me. And Courtney was outstanding !!!!!
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Posted 7 months ago
Preston was extremely knowledgeable and helpful. He answered all of my concerns and got me more than I already had. Robert called me back to complete my application which Preston started and called exactly on time. Thank you Preston Thank you Robert
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Posted 7 months ago
Chapter is rated 5.0 based on 4,993 reviews