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Chapter Reviews

5.0 Rating 3,109 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
LaTiera was exceptional, well informed, presented all the options & materials efficiently and thoroughly. I have already recommended her to my friends.
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Posted 1 year ago
Alonso was very helpful and returned phone calls quickly. Helped navigate questions in a timely fashion. Gave overview of plus and minuses for different plans so I could choose which was best for my current situation.
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Posted 1 year ago
The agent was very helpful, professional and listened to my concerns. Mr. Beall (the agent who assisted me) explained the different plans that I wanted to know about, cost, coverage, out of pocket expenses etc. Armed with the knowledge that Mr. Beall gave me I was able to choose the best plan for me and my husband. Medicare is a nightmare to try and figure out. Not all the information is provided to consumers by other companies, making very difficult for consumers to choose the best plan for their selves. And the lack of that information can sometimes result in unexpected costs, lack of coverage etc. And Mr. Beall also recommended only A+ insurance companies to me, but also said if there was another company I had in mind he would be glad to go over that with me. I had no need to look into other insurance companies. I was happy with the plan and confident in Mr. Bealls insurance company recommendation. I highly recommend Chapter to help when choosing a Medicare plan.
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Posted 1 year ago
Lindsey was such a pleasure to deal with. He was extremely patient with this old lady with all my questions and interruptions. He was so kind and thoughtful. He is most definitely a huge asset for his company.
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Posted 1 year ago
My current agent suggested recommended a carrier that wanted $31 soon to be $34 a month coverage. I contacted Chapter to see about a quote for same or better premiums. I was connected to Marshall. I must say this agent was very patient and understanding with me as I tried to explain my need for more affordable coverage. After I answered the questions and provided my current medications a plan was presented very much to my liking. I am now waiting for activation for the 2024 year. I am vey pleased with how easy the process went. I highly recommend this company.
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Posted 1 year ago
Excellent, informative, comprehensive help navigating thru the many options. I couldn't ask for better service than Mr. Lindsey Klun provided. I'm very satisfied with the whole experience.
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Posted 1 year ago
Anna helped me and I have to say she made my life so much better. She knows her products and has the patience to do her job and answer your questions. She listens to what you need instead of cutting you off she respects her customers. When I made my call to Chapter I figured I'd get some boilerplate conversation and a little help with medicare . Turns out I got all the help needed and selected a plan and it feels good knowing I made the decision. If you want someone to help you find the best plan pick up the phone and make a call to Anna at Chapter. You won't get anything less than 5-star service. I hope her boss realizes how valuable she is to his team. Good luck everyone.
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Posted 1 year ago
Michael at Chapter provided clear explanation of the Medicare options to us. We were able to easily make our decisions on Medigap and Part D plans. I highly recommend Chapter.
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Posted 1 year ago
Eugene did a fantastic job of providing me with the best information and guidance to make the best choice for my wife and me changing our Medicare Part D coverage. He has been highly responsive, knowledgeable, and professional and always communicates in a friendly and respectful way.
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Posted 1 year ago
After speaking with Medicare.gov about a Prescription Drug plan and getting misinformation (it differed from what I was viewing online), as well as directly with the plan I was considering and speaking with someone who apparently didn’t know the plan or the system, I connected with Chapter and spoke with Christian. What a vast difference. Christian understood my questions and concerns, reviewed the plan thoroughly and enrolled me in less than 45 minutes. He was very professional and gave suggestions as well as accurate answers. I had much more confidence in what I was hearing from him than I had in the other people I had spoken with. Well done, Christian!!
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Posted 1 year ago
In a day when almost all services are offshored, it was a wonderful experience to work with Chapter on my Medicare RX review and search. My experienced agent, Jill, was remarkable and clearly understood everything I was looking for and found a great solution. She also helped me uncover significant savings. This was a Five Star experience.
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Posted 1 year ago
Tristan Berk helped me select my Medicare plan. Tristan was patient professional, and efficient. Thank you, Tristan. Linda L Scott
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Posted 1 year ago
The customer service was excellent. The call was made precisely on time. An array of prescription drug plan options were discussed. The representative (Marsh Graves) could not have been more pleasant, professional, courteous and knowledgeable. we would (and will) recommend the services of Chapter to anyone who has need for assistance with their medical insurance issues. John and Terri Politan
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Posted 1 year ago
I appreciate the help I received from Marshall in evaluating my current medicare plan. He was very thorough. Very patient, answered my questions, submitted my application And if approved he will have saved me $720 a year.
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Posted 1 year ago
Best customer service I have had with my Medicare plan enrollment. So professional, knowledgeable, pleasant and cost efficient for my situation & health needs. Explanations were clear & concise. Great follow up and simple instructions. I highly recommend Chapter.
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Posted 1 year ago
Rarely do I come across an individual who is a gentleman and has a professional attitude. Super patient. Very informative about my needs. Well done! Y’all are lucky. I usually stay far away from reviews.
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Posted 1 year ago
You will be able to get off "the merry-go-round" search for straight talk and honest answers if you work with Chapter.
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Posted 1 year ago
James started early with our meetings and sent a great overview email that that we used as a reference. We had frequent meeting updates and in the end he walked us through the best insurance plan for us. He then signed us up for those plans and followed up that we had been accepted. It was the best way to navigate this on our first year of Medicare.
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Posted 1 year ago
Colby listened to my concerns and was willing to discuss more than one option and explainined why the plan I eventually chose met my needs the best. He was professional yet friendly and very patient. Thanks for a helping to lift the burden of chosing.
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Posted 1 year ago
I had lost many hours of sleep working with a Medicare agent trying to decide what Medicare program my wife and I would choose for 2024. Many phone calls, texts, and emails and I still wasn’t sure what would be best for us. I found a Good rx number and called to ask questions. Fortunately for me Noah Worcester answered and in 2 1/2 hours he had done the survey, asked all the questions, applied and submitted the applications and all of our problems were resolved. Noah was a blessing to us. Your service is excellent. Thank you for providing it for us. Thank you Noah Worcester for your professionalism and your quick response to solve our needs. David and Lana Goble
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Posted 1 year ago
Chapter is rated 5.0 based on 3,109 reviews