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Chapter Reviews

5.0 Rating 3,109 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
They explained my new Medicare plan very thoroughly plus I’m going to save a huge amount in my co-pays monthly. All I did was call Goodrx and they were the 1 that asked me if I would like to change my Medicare insurance. My other agent didn’t take all my prescriptions down and get a price for each one. I was paying so much for my prescriptions monthly!! The only negative about the plan is the mail order cost more than going to the pharmacy.
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Posted 1 year ago
John Brooks and Sara Parry are such wonderful, kind, understanding and helpful people who have aided me in obtaining my new health care/prescriptions drug coverage plan. I am incredibly pleased with all that they have done to help me out, and I thank them both very much!
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Posted 1 year ago
Noreen was extremely helpful during my phone conversation. She was very helpful and knowledgeable. She reassured me that I had the correct coverage and explained the prices and benefits. She really eased my mind and I was happy she answered the phone.
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Posted 1 year ago
She was so helpful and went above and beyond!
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Posted 1 year ago
Our initial appointment was set-up, but the person was on vacation. Later in the day we received a call from Jonathan, he set up a call for December 26th. Due to an emergency visit to the ED, we had to cancel. He was accommodating, that he told me to call when ever we were available. We were able to connect with him later that day, and he did a phenomenal explaining Medicare A/B, the drug plan and gap coverage. We were happy with the process and would recommend Jonathan anytime. Medicare can be so confusing, I am an Doctorate prepared Nurse Executive, and had problem trying to understand and get my husband signed up. Jonathan, made it real easy, so when it is my time to signed up, I will be very informed. Thanks so much and would definitely recommend Johnathan and Chapter to anyone signing up with Medicare for the first, second or third time.
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Posted 1 year ago
I was very happy with all the detail information Chapter advisor Colby provided me. He provided several good health plan options to fit my specific needs and price plan and explained in detail features of different plans. I received my new insurance card and documents in the mail as explained to me to provide continuous coverage. I will recommend Chapter to my peers.
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Posted 1 year ago
Just got off the phone with Sara (#230) who was super professional and helpful! ⭐️⭐️⭐️⭐️⭐️
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Posted 1 year ago
As an RN set to retire (and lose my health insurance at work), I had reviewed the various Medicare options. I already had Medicare A for hospitalization, but needed to go further. Chapter’s advisor, Derrick, walked me through the whole process in a 30-minute initial phone call, explanation and signage of the plan. Then we had a short follow-up phone call back to affirm my understanding of the plan. As a health provider, myself, I would recommend Chapter to anyone—and already have.
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Posted 1 year ago
Mark was very consultative in understanding our needs and knowledgeable in laying out the various options based on our family needs. He walked through the entire enrollment process and continues to be responsive to all of our questions. I highly recommend consulting with Mark Morrissey from Chapter on your important Medicare decisions!
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Posted 1 year ago
What seemed scary and complex turned out to be simple and straightforward, after talking with Chapter. Chapter was able to explain my options, guide me to a plan that met my needs, and setup my account in about 30 minutes! I know there are others that provide Medicare advice, but I never knew someone could make the process this efficient. I got the coverage I want at the best price possible with all my questions answered. I will never go anywhere else.
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Posted 1 year ago
My Chapter advocate was sensational. LaTiera explained all the plans exceptionally well and made me at ease with the entire process. She was always available to discuss my insurance situation in detail, I never felt rushed. I look forward to working with LaTiera for many years to come.
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Posted 1 year ago
Noah spent lots of time helping us. He is knowledgeable and very helpful. Great service. Jane and Joe Max
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Posted 1 year ago
it’s a nice accommodation. Staffs are friendly and kind, and residents are also friendly
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Posted 1 year ago
Noah Worcester was excellent! We got connected with him when we had a question about a medication one of us was going to be receiving and wondering how it would be paid for through our Medicare plan. Long story short, Noah looked to see what Medicare plan would be best for us; we have been with the same plan ever since we started on Medicare and Noah found another plan that would be better for us and save us a lot of money. He checked to see if all the doctors we are currently seeing are covered by the new plan he recommended and thankfully they are! He took this time to find that out, explained the new plan and how much money we could save. He is very knowledgeable, patient, answered questions, returned calls. We are so thankful for him and his customer service!!
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Posted 1 year ago
I did a lot of research before choosing to use Chapter for my Medicare decisions. I was overwhelmed by all the choices and was completely at ease when I contacted Chapter. They took hours to review with me all my medications, doctors and pricing options for each recommended plan. Days before the 2023 plan deadlines, I fortunately spoke with Andrew (John) Morrison who calmly and methodically explained everything I needed to do to get my Medicare plans approved on time and he spent hours researching the best options for my Part D and G options (even during the year-end holidays). He was so knowledgeable and honest in looking for the best pricing and coverages for me. In fact, when the best value for my Part D plan was a carrier that Chapter did not represent, he still helped me enroll in the plan on Medicare.gov. Most other insurance agents would have recommended a higher priced plan that would have offered him commissions - but not Andrew! The peace of mind that I have from Chapter and Andrew's exceptional customer service is worth everything!
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Posted 1 year ago
Hollie was very delightful helping answer my many questions. She was patient, kind and personable. Hollie knows and understands her job well. Exceptional.
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Posted 1 year ago
Michael was very helpful in helping me understand the rather complicated Medicare system and all of the various choices one has. I feel confident with the options he helped me choose and it is a big relief to be done with this part of the process. I know I can reach out to him if I have any questions or issues and that takes all of the stress away. A wonderful service !!!!!
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Posted 1 year ago
I had seen mention of Chapter on the Medicare forum on Reddit and Googled them. It led me to Medicare.gov so I figured they were a creditable resource. I initially spoke to Laura who unfortunately wasn’t licensed in California. I ended up talking with (John) Andrew Morrison and oh boy . . . I hit the jackpot! He’s the best Advisor ever. He taught me all about Medicare in the simplest of terms, explained the difference between Medicare Advantage and Medicare Supplement plans, and shed a lot of light on what had previously been a colossal nightmare navigating and exploring my healthcare options. He spent three and a half hours on the phone with me over two days, answered more questions than anyone should ever have, helped me make an educated choice, and assisted me with all the forms and submissions. I cannot recommend him more. Hands down a consummate professional - highly knowledgeable, ever so patient, extremely empathetic, and just an absolute gem with a great personality to boot. A++ and 5 stars!
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Posted 1 year ago
Cathy Selig is the consummate professional. She is honest, kind, empathetic, and a good listener. Chapter is lucky to have her as valued member of their team. I highly recommend engaging with her for a comprehensive and holistic assessment and evaluation of one’s individual interests and concerns.
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Posted 1 year ago
I was fortunate enough to be engaged by Cathy Selig. Since November 2022, she’s taken the time to answer any and all of my questions about Medicare. She is very customer service oriented, professional, flexible, kind, sensitive, and honest. I sincerely hope that Chapter appreciates having Ms. Selig as a valued team member. - Stephanie Hudgins
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Posted 1 year ago
Chapter is rated 5.0 based on 3,109 reviews