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Chapter Reviews

5.0 Rating 3,107 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
My husband and I were helped by a gentleman named Brian, who was extremely helpful. Brian was professional and thorough, helping us to understand the best plan. I had never heard of Chapter before. However, I highly recommend their services as they are most knowledgeable about the various plans. I highly recommend working with Brian, whom I understand also goes by Marshall. It's a cute story. Ask him about it!
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Posted 1 year ago
My experience was such a positive and pleasant one. Chela led me through each part of the experience and allowed for my many questions. She was never exasperated by my questions or the time it took to answer. I feel that I as set up in a very good plan that was more affordable than I thought. I have a background in healthcare and was fairly knowledgeable when I called but found the things that I didn’t know were explained so easily. I will be recommending this service to all the family and friends that I have. Thank you
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Posted 1 year ago
Excellent group of people Noah W. My advisor Is absolutely awesome and so is Justin M. They helped me and are great at follow through to make sure I am happy. Really do love you all . Thank you for all your help !
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Posted 1 year ago
Sara gave me info I needed to get a medicine approved for neuropathy, it was Lyrica. I didn't want to bother my doctor as she lost her home on January 4th to a fire. She's been my doctor for 26 and is very knowledgeable. Her daughter stayed after hours to get my prescription through and Sara kept checking up on the process and I've NEVER HAD an insurance agent company do that so thank you.. and please consider giving Sara some recognition as I'm sure I'm not the only person benefiting from her and your company Chapter.. So thank you Carolyn Hoke
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Posted 1 year ago
Jonathan (McKnight) was excellent in his ability to walk this elderly woman through the process of understanding the promises and limitations of the of various Medicare Advantage plans. He was knowledgeable and patient especially with my numerous repetitive questions. He was kind in his reassurance and was never condescending. Frankly, Chapter -- he's your best advertisement of competent, ethical service.
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Posted 1 year ago
Navigating the myriad of options via internet searches was a very daunting task. Rachela helped me sort through all the options and to find the solutions that work best for me...in a single phone call. She took the time necessary to get a deep understanding of my realities and concerns. Very professional, extremely knowledgeable and found the options that would work best for me. Much appreciated.
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Posted 1 year ago
Eugene is kind and very patient. He explained things in a way that made it easy to understand. He is very prompt in returning phone calls. It was an all around great experience.
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Posted 1 year ago
Lati did a great job answering every question. Extremely patient and informative. Great experience.
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Posted 1 year ago
John Brooks was sooooooooooooo helpful. He gave very detailed and specific information in a way that wasn’t complicated. Cannot thank him enough.
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Posted 1 year ago
We started the process of changing our Medicare advantage plan because of a move from Hawaii to New Mexico and was helped by advisor Venus Hernandez! We called Chapter a month or 2 previously and talked to Ms. Hernandez about our move. She gave us great advice and then gave us her number to call her when our plans were more solid. We did that today and she was absolutely wonderful! She remembered us! She patiently answered all our questions and concerns, gave us pricing and options and helped us pick an HMO plan that suited our needs. She then signed us up and had all the paperwork done over the phone and on line. So efficient! Everything went through and before you knew it, we were registered with the HMO of our choosing! Awesome! I highly recommend Chapter and Venus for her stellar knowledge of what’s available for you in the crazy, confusing insurance world of medical plans!
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Posted 1 year ago
Tyler Smith was so helpful! He was very knowledgeable about the different types of medicare plans and listened to our specific needs, tailoring solutions accordingly. He was patient with me as I did my own research and willingly answered all my questions. I will definitely recommend him and Chapter to others looking for medicare plans and will continue to use him for our own needs.
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Posted 1 year ago
The representatives at Chapter provide excellent customer service. They are genuinely interested in the people they serve and helping solve problems.
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Posted 1 year ago
I was very despondent today finding out that the Medicare advantage plan I was on would not pay for the medication I need. Luckily I found Chapter website and called Laura answered, she’s patient, sympathetic and took the time to explain everything to me. She looked to see if supplemental plans would be a benefit and she was very detail. I am grateful to her now I am not stressing. Laura C. Provided me with excellent customer service. I hope she will be my representative in future.
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Posted 1 year ago
Plans explained well. Easy to understand. Questions answered promptly.
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Posted 1 year ago
Jonathan McKnight is absolutely amazing. He is very knowledgeable, patient and very helpful in assisting with choosing the right health care insurance for us. Carrie and Rob
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Posted 1 year ago
I am a retired 1st responder. I know it's not very often people say "Thanks" or anything if the sort. I am very proud to say Katelyn Hartly AND co worker Sara (did not get her ladt name) ARE AWSOME, AS WELL AS EXCEPTIONAL!!! Taking this step to Medicare us unnerving and an unsure time. These ladies made it easy, comforting, convient, as well as fun. They were both and still are genuinely concerned on the phone, take the time to LISTEN and help, make you feel like a VIP. GREAT GREAT JOB CHAPTER. I WILL RECOMMEND YOU to EVERYONE I know for assistance ir sign up. God Bless you all!!!
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Posted 1 year ago
My call with Chapter Medicare Advisors resulted in a seamless signing up for Medicare Plan B. Chapter provided a concise and comprehensive overview of Medicare Plan A, Plan B, Supplemental Coverage and Plan D along with providing form SSA 40 and SSA L564 both needed for applying for Medicare Plan B coverage. Following Chapter's review of my doctors and medications, Chapter during our ZOOM meeting determined and submitted an application for Supplemental Coverage best suited for me, sent an application for Plan D while advising a myriad of information relating directly to monthly premiums and annual deductibles for these coverages. In summary, Chapter turned what would have been a nightmare into a win win. Thank you Chapter.
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Posted 1 year ago
Jill Chumlea is our advisor. She is very personable and knows her job very well. We really appreciate her friendly analysis of our situation and her follow through. You have a great employee and she should get some sort of extra bonus for her work. Thank you so much for your help in a complicated situation. Jeff Lawton
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Posted 1 year ago
I'm very satisfied with my experience with chapter! The agents were extremely helpful with setting up a new plan. They compared new plans to make sure that I got the one that fits my needs perfectly
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Posted 1 year ago
I worked with Daniel Galaviz and my own financial advisor. At our first zoom meeting, Daniel walked us through an overview of Medicare. He was easy to understand, and very clear. We met by zoom again today and he was just as clear. I feel confident that the Medicare plan he has worked out will be the best for me. I will be recommending him to friends and family.
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Posted 1 year ago
Chapter is rated 5.0 based on 3,107 reviews