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Chapter Reviews

5.0 Rating 4,993 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
I spoke to Geoffrey E. Feen about possible coverage, and though I was not able to use the services, I found him extremely helpful and compassionate, so much so that I hated not being able to use his services, as I had a prior commitment. If the other avenue does not work out and I ever need anything, I will definitely contact Geoffrey for help and advice.
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Posted 7 months ago
I was lucky enough to deal with Ms Jessica Boeggeman as an advisor in my initial encounter with your company. She was extremely professional and helpful and PATIENT. She tolerated my distaste for discussing insurance, yawn, and answered every one of my questions. She found a plan for me that focused on all of my needs. I highly recommend her to anyone dealing with medicare issues.
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Posted 7 months ago
I was so thrilled that Doug was able to know exactly what type of plan would be the “Best,” for our needs, as well as save us a ton of money, for my husband’s Medicare Supplement! I was expecting to spend hours, and perhaps days of call backs, before ever being able to make a choice. But, we were able to wrap everything up, in less than 1 hour, and I’m sure if I hadn’t have asked so many questions and gave so much detail as I chatted with him, it would have been less than one hour! Also, due to his knowledge and expertise in the field of Medicare, his explanations were so clear to understand, plus, very informative, it made all the difference in feeling confident in my decision! I intend to “sing his praises” to all that I know, who either ARE currently dealing with the usually very confusing issues with Medicare, or SOON-to-be dealing with Medicare decisions, and HIGHLY RECOMMEND Doug’s help in simplifying the entire process, and also help them just simply check to see, if their CURRENT CHOICES truly are giving them the BEST coverage and the BEST SAVINGS for their own individual health needs! Thank You so MUCH, Doug and CHAPTER Medicare for providing all of this very needed assistance for ALL Seniors in need of reliable healthcare, for such a Great & Affordable cost ………. TOTALLY FREE !!!
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Posted 7 months ago
Lati Carpenter was outstanding. She patiently answered our questions and explained things very clearly. She is a rock star!
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Posted 7 months ago
Megan was wonderful in helping me find a new plan for my move to a new location. Chapter made the process pleasant and easy.
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Posted 7 months ago
Geoffrey was very helpful in finding the best plan G and saving me money for this policy. I will recommend Geoffrey to others as I was very impressed with his help with this process. Thank you Geoffrey, You’re Awesome!!Paul Williams
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Posted 7 months ago
Courtney Moreno was very knowledgeable and very helpful in helping me with what I needed, I can’t thank her enough, it was a pleasure and I would definitely recommend Chapter
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Posted 7 months ago
Megan Govea did an excellent job walking though the Medicare Supplement and Advantage options available in my area. She was skilled, patient, helped with research my Dr, dentist and eye care providers ti ensure they are In-Network. She sent Plan documents via email so I could compare the details on paper. Wrapped up my decision the same day. Thank you Megan!
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Posted 7 months ago
The representative was extremely knowledgeable, professional and he answered all my questions with clarity and very detailed.
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Posted 7 months ago
Very helpful and informative and patient she was wonderful and guided me right to the process
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Posted 7 months ago
It was a pleasure working with Daniel Cheeseman. He was extremely helpful and made the Medicare process seamless for my wife and I. We highly recommend working with him.
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Posted 7 months ago
I was very impressed with the representative who contacted me. I find insurance very confusing and was not looking forward to having to compare, choose, and apply for Medicare plans. Courtney Moreno patiently listened to all my questions, explained the options clearly to both my husband and me, and helped us make an informed decision that suits my needs. She was a delight to talk with and a blessing to work with to get this done.
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Posted 7 months ago
Mike has great customer service. He made sure he heard my whole story and didn't move forward without me finding out other details. And when I forgot to call him back he called me back to check on my situation. Mike is a great guy
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Posted 7 months ago
It was a pleasure consulting with Mike Falcon. He explained aspects of Medicare that I had confusion and/or misinterpretation about….which greatly relieved my fears/concerns! Intelligent, personable, and yet he was able to understand and share my sense of humor….I plan to semi-retire in 2025 and WILL BE reaching back out to him to “cross that bridge” into world of Medicare from employer-based medical insurance. Thank you Mike!!
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Posted 7 months ago
Mike was a great help! He was very in formative and patient. He helped me decide what plan worked best for me and my needs with Medicare. He set it all up and I'm good to go come this September. Thank you Mike!
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Posted 7 months ago
Michael Falcon was a great help. Very patient in answering all my questions and very knowledgeable.
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Posted 7 months ago
We had the privilege of working with Kevin Hatfield to clear up and correct some details concerning my wife's Medicare/Insurance. His professional customer service skills and attention to detail made the transaction pleasant, understandable and successful. Looking forward to doing business with Kevin and Chapter. Highly recommend both.
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Posted 7 months ago
Venus called to help me find a supplemental plan with upgraded coverage at a much better rate than what I have at this time. She is extremely knowledgeable, efficient and quite nice. Venus is well versed and shared precise information about policies and costs. Due to her knowledge, I didn’t need to ask but a couple of questions. I feel more secure with the new policy due to her efforts. She is definitely an asset at the company!
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Posted 7 months ago
Working with Bennett Osborne was a pleasure. He explained everything thoroughly and made sure I understood it all. He made the whole process very easy. Thank you Bennett for all your help.
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Posted 7 months ago
Michael Falcon took my call through the Nerd Wallet App. He was knowledgeable and patient as I asked multiple questions. He was friendly and personable. You are fortunate to have Mr. Falcon as an employee. He is an asset to your company
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Posted 7 months ago
Chapter is rated 5.0 based on 4,993 reviews