Login
Start Free Trial Are you a business? Click Here

Chapter Reviews

5.0 Rating 4,994 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

Visit Website

Write Your review

Anonymous
Anonymous  // 01/01/2019
I had some questions. Geoffrey answered all in a very short time. He also encouraged me to call again if I needed to. He is very pleasant and easy to talk to. Thank you so much!
Helpful Report
Posted 6 months ago
Answer all my questions
Helpful Report
Posted 6 months ago
He was very helpful and simplified it for me Geoffrey was very polite and informative and has a great since of humor as well ,which i needed so 5 stars to him . Thanks again
Helpful Report
Posted 6 months ago
The customer service team is OUTSTANDING!!! The things that kepted us up at night now have been put to rest by the direction and hard work of this team!!! Geoffrey Feen, Rachel Miller & Steve Hamel provided extraordinary customer service to us! They followed up and delivered on their promises, returning our calls and following up on documents and approvals by the underwriters. Very friendly and personable staff!!! I recommend this service to everyone!!! They truly deserve the JD Powers Award at Chapter!!! Thank you all there at Chapter for being there for us and guiding us through what seemed to be an impossible and confusing situation! We can now sleep at night, thank you!!!
Helpful Report
Posted 6 months ago
My wife and I worked with Kayla to finalize my decision process as I turn 65 shortly. Wow…what an amazingly delightful and knowledgeable person. Kayla answered all our questions and helped with elements of the application process as we talked. Wish I would have talked to her earlier. I would have felt less stress. Advice? Read Ari Parker’s book first…and…talk to Chapter early. Thanks Kayla!!!
Helpful Report
Posted 6 months ago
Extremely professional, knowledgeable, helpful, patient, and friendly. We highly recommend this company!
Helpful Report
Posted 6 months ago
They helped me find the best plan for me.
Helpful Report
Posted 6 months ago
Clear and calm. Walked me thru the process and got me started with a Medigap policy. SUPER HELPFUL!
Helpful Report
Posted 6 months ago
Everything was explaining to understand
Helpful Report
Posted 6 months ago
Very happy i called into chapter and i have no idea why i was pushing this off for so long! I spoke with Mr. Mastermaker and he was an absolute pleasure to speak with. He was so thorough explaining to me from start to finish what was needed for both my self and my husband, and answered all of my questions head on, I was shocked of how much knowledge he had. Im a person who likes to think things over and doesn't like to make snap decisions and never felt pushed into doing anything. He was always quick to respond to all of my texts in a very timely manner, making this such an easy and stress free process, not to mention the great sense if humor he has, i almost forgot we were on a call about insurance i was laughing so much! 10/10 would recommend chapter and i feel confident in my decision i made, thank you Chapter and thank you Jake for making this such an easy process
Helpful Report
Posted 6 months ago
Thank you, Mike. It was a real delight speaking with you this morning and I cannot express my satisfaction with the great information and honest advice you offered me. There are so many salespeople out there who can't be trusted and it is a great comfort to know that you are there in your position offering us honest answers and advice that we, your consumers, can rely on. Again, thank you.
Helpful Report
Posted 6 months ago
This was the first time the Medicare plan was explained to me thoroughly and efficiently. Without any pressure to sign up for anything he went over all questions. All plans answered everything. It was a pleasure speaking with Micheal Fallon today.
Helpful Report
Posted 6 months ago
Shannon was a very sweet lady who helped us solve this puzzle of Plan B Medicare supplements. Shelistened to our needs and presented us with the insurance plans that best met our needs. It definitely takes the stress out of figuring out what is best for your family. She was wonderful in guiding us through every step. I would highly recommend chapter because you have someone guiding you through the maze of Medicare. Shannon was a joy to work with.
Helpful Report
Posted 6 months ago
Preston Ewell was courteous and very professional but yet warm and inviting with a very friendly tone. He was very knowledgeable and always made sure he was giving me the plan to fit my specific needs and wants. He reiterated what we went over and what the best plan available would provide for me. There was no intimidating hard sell! Gave me several ways to contact him if I should want/need more information on anything. I would highly recommend him and Chapter’s services! Thank you Preston!
Helpful Report
Posted 6 months ago
Jaclyn Green at Chapter was wonderful!! She was very helpful, and walked me thru the whole Medicare sign up step by step. There’s lots of decisions with Parts B, D and Supplemental or Advantage and she was patient & kind! Thank you Jaclyn!!
Helpful Report
Posted 6 months ago
The reason I picked Chapter was because of Dr. ED Weir and Ari. I follow them on YouTube. I call Chapter on June 13th 2025. I spoke with Mike Falcon he is amazing! He was very helpful and made things so simple! I'm very pleased with the service I received from "Mike Falcon" because picking a Medicare plan is very confusing so I recommend Chapter. I promise you won't be disappointed.
Helpful Report
Posted 6 months ago
Thank you Preston for all your help. Preston went beyond helping me. Preston is a asset to this company Thank You, Christine
Helpful Report
Posted 6 months ago
AFTER 2 CALLS AND BEING RESPECTFUL, I WAS HUNG UP ON BOTH TIMES. THIS MAN GAVE ME THE DO RESPECT WHILE STILL FIRMLY HAVING CONTROL OF THE CALL. THAT SKILL OF HIS WAS ABLE TO GET ME OUT OF A INSIDE FEELING OF IRATENESS. I HAVE A CLEAR AND CONCISE UNDERSTANDING TO MOVE FORWARD WITH A SMILE. I CALLED FOR ONE CONCERN AND THIS MAN OVER PERFORMED FOR ME. MEANING, HE GAVE ME MORE HELP THAN I WAS CALLING FOR. THAT HAPPENED DUE TO THE FACT HE HAD CONTROL OF THE CONVERSATION AFTER HE GATHERED NEEDED INFORMATION. THEN HE USE THAT INFORMATION AND LEAD ME IN THE PROPER DIRECTIONS TO HELP ME WITH MY HEALTH AND MONETARY HARDSHIPS. THANK YOU CHAPTER FOR HIS HIRE AND A HUGE THANK YOU TO MR. WILLIAM DEAN I HOPE HE'S STAYS CONSISTANT AND PROMOTED FOR HIS RETENTION CATERING TO CONSUMERS LIKE MYSELF. SINCERELY, NORVELL J BRIGGS
Helpful Report
Posted 6 months ago
Jon at Chapter was extremely helpful and courteous to my husband and I! He explained every detail to our satisfaction and I got a much cheaper Medicare insurance company.
Helpful Report
Posted 6 months ago
The young lady I talked to was so incredibly helpful. I’m so grateful for her helping me find the best supplemental insurance for my needs . Thank you so much
Helpful Report
Posted 6 months ago
Chapter is rated 5.0 based on 4,994 reviews