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Chapter Reviews

5.0 Rating 3,100 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
I felt overwhelmed by all of the information bombarding me regarding Medicare options even after working with multiple advisors from other companies (they all seemed to be PUSHING particular products and not interested in making sure I understand the impact of options). That changed when I opened a dialogue with Venus at Chapter. She took time with me - months just because I was so reluctant to trust. She won me over by considering all options and making sure I understood them. Her kindness and focus on my questions was truly unique. Today I made my choices and I am very happy with them. Call her. You will be in good counsel.
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Posted 1 year ago
Holly answered every one of my questions and went above and beyond of what I expected her to do. 👍
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Posted 1 year ago
Jonathan was tremendously helpful, answered all my questions, and assisted me in changing my insurance plan to better fit my needs. He made sure I understood my policy and assured me that he would continue to give me any further assistance. Very happy with the assistance Chapter has given me.
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Posted 1 year ago
My wife and I worked with LaTiera Carpenter and we could not have had a better experience. She listened to everything we asked and came back with many suggestions. She is not only very knowledgeable but a pleasure to work with. I had done much research on my own but LaTiera came up with new and better suggestions and made every step of the very complex Medicare process very easy. She walks you through the entire process. Thank you very much.
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Posted 1 year ago
The Chapter Agent, Lati Carpenter, was extremely clear, knowledgeable, and efficient. She was very willing to not only answer all my questions, but to do research and make phone calls to find the best plan for me. I felt like she took my concerns seriously and made this complicated process very enjoyable. The application was painless and quick.
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Posted 1 year ago
My husband and I are both turning 65 soon. Caroline helped us to navigate the muddy waters of Medicare options. She was very friendly, knowledgeable and good at explaining complicated things. Her expertise was invaluable in helping us to choose the right plan for our healthcare needs and budget. We’re very happy with the decisions we made, thanks to her guidance.
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Posted 1 year ago
We are so thankful that we were told about Stephanie Dragar. We were reluctant to go through an agent, but so glad we did. My husband had already been on Medicare, but his rates were being raised significantly. We turned to Stephanie to help us find new Medicare options. She explained all the in and outs being offered and in the end have a new Medicare plan that we are very happy with which is saving us quite a bit of money. Throughout the entire process she was extremely knowledgeable, patient, and very friendly. Now I am turning 65 and it was obvious to call Stephanie again to set up my Medicare plan. Again, she was incredibly helpful with the process, patient, and very friendly. I have already recommended Stephanie to my friends and will continue to do so. I highly recommend Stephanie!
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Posted 1 year ago
Seth was knowledgeable and the process was smooth.
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Posted 1 year ago
Jonathan was very helpful and patient he took the time and broke everything down so it would be easy to understand, and answered all my questions. He's an awesome agent! In the future I only will be dealing with Jonathan if I have any questions or concerns.
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Posted 1 year ago
Thorough, patient, clear. Venus provided me with everything that I needed to make the best decision for me. Highly recommend.
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Posted 1 year ago
I was really reluctant to talk to an agent as I expected it to be a heavy sales job, instead our advisor Caroline was really nice and not pushy at all, just presented us with options and facts and helped us make the best choices for us. Really glad we found her as this is our first year on Medicare and I had spent a lot of time researching and was still very unsure of the best way to proceed.
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Posted 1 year ago
After becoming very disolusioned with the Medicare Advantage policy that started on Jan 1st, I went online to look for another Medicare Advantage plan during the special open enrollment period and Venus Hernandez contacted me and today after spending 2 hours, she set me up with a new plan. I am more than grateful for her help, knowledge and understanding of how these Medicare Advantage plans work. When I move back to my hometown in Ohio this summer, I will make sure to give her a call to help me set up a new plan for Ohio. Thanks to Venus for all your help and you are a definite asset for Chapter.
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Posted 1 year ago
Sydney was prompt, thorough, on task, but easy-going and just helped me with all I needed to do, all questions answered. She hung in with me very professionally, while I was very upset! And answered all my questions and got me on the right track.
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Posted 1 year ago
A big Thank you to Jonathan Mcnight at Chapter for helping me choose a medicare plan that would benefit my health care needs.
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Posted 1 year ago
I had the pleasure of working with Venus and may I say, what an asset to your company. She answered every question and made sure I understood. She found the best plan for me and I will definitely be recommending Chapter to everyone. A big thank you to Venus!!
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Posted 1 year ago
I worked with James on the phone on and off for a year while I got ready to retire. He helped me so much. Having someone walk me through the process set by set was amazing.
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Posted 1 year ago
Cathr Selig was very knowledgeable, friendly and caring. She found me new Medicare Supp plan saving me $200 a month. She communicated clearly and responded to questions promptly. I greatly appreciate Cathy’s service!
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Posted 1 year ago
Astha was great. My Medicare application got hung up in the social security office, and she stuck with me through the weeks of getting everything sorted out. Her explanations and information throughout the process were a godsend in a sea of confusing parts and plans, etc. I highly recommend Chapter and Astha!
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Posted 1 year ago
Caroline Jetter gave us an hour of her time which ended up, referring us to a company which chapter does not represent, American so-and-so, healthcare insurance company. She gave us an unbiased professional advice, which, in the end, was not profitable for herself as an agent. It was beneficial to us. Thank you, Caroline
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Posted 1 year ago
Venus was very kind but most of all very patient with me regarding all my concerns and questions. She was able to put my mind at ease and helped me make the best decision possible.
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Posted 1 year ago
Chapter is rated 5.0 based on 3,100 reviews