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Chapter Reviews

5.0 Rating 4,993 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
Doug Hall helped me to find the perfect plan to meet my needs. Doug is very knowledgeable and helpful in my decision making. ThanksDoug
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Posted 6 months ago
turning 65 was bad enough, but navigating through the medicare spaghetti was an added nightmare for ones without experience. mr. feen at charter chapter was patient and knowledgeable. his help was greatly appreciated.
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Posted 6 months ago
Mike was very thorough with the details on the plans offered I appreciate his effort and expertise TB Scott
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Posted 6 months ago
Customer Service
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Posted 6 months ago
Kim Hanzlik with Chapter Insurance provided me with superb customer service. Her follow-up, attention to details, knowledge of the products, and knowledge of the required processes is second to none. I've been looking to make a Medicare insurance plan change for a couple of months and as a result I've spoken to several brokers and none had the level of professionalism, knowledge and follow through as Kim. She is totally engaged in helping you secure the correct product. Kim's customer service skills are a breath of fresh air. I highly recommend Kim and Chapter Insurance.
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Posted 6 months ago
Calvin was so helpful, fully knowledgeable and had a great experience working with him.
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Posted 6 months ago
Calvin was so helpful, fully knowledgeable and had a great experience working with him.
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Posted 6 months ago
Calvin was so helpful, fully knowledgeable and had a great experience working with him.
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Posted 6 months ago
Mike was my Chapter rep & I’m so grateful for his kind service & patience. He explained the Medicare process with such simplicity, clarity and ease. I’ll definitely refer others, because of his amazing customer service, support & the experience. TY!!
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Posted 6 months ago
There are not enough kind words to describe my experience with Geoffrey Feen. He was very knowledgeable, and informative. Most of all, he made me feel very comfortable with my choices to quickly get set up with all Medicare parts needed after being laid off unexpectedly from my job. I was hoping to last out a little while longer, but now I'm a Senior on summer vacation! I only have one supervisor to report to. His name is Dexter and he has 4 paws.
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Posted 6 months ago
This morning, I went on the AARP website to get a quote on Supplemental Medical Coverage. No sooner did I enter my phone number I was automatically contacted by Courtney Moreno, a licensed Medicare advisor for Chapter Insurance. I found her to be knowledgeable, patient and professional and she spent over an hour and a half discussing plan options and coverages. She was able to answer all of my questions, in addition to answering the ones I never thought to ask. She did an excellent job and is definitely a valuable asset to your staff.
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Posted 6 months ago
I delt with James Ashton and he has been phenominal to work with and a tremendous help to me getting me set up with Medicare.
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Posted 6 months ago
He is awesome!! Got me the plan i needed in just small amout of time. Was very caring in what my needs were and made sure they were met in the plans he got me. Very knowlegable and attentive. Answered all my questions and couldnt of asked for a better person to work with! Hes really great at what he does. I would recommed him to anyone who needs advice on a medical plan for sure.
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Posted 6 months ago
Mr. Feen I really appreciate you taking the opportunity to talk with me about my Medicare benefits and would not have known any of the information that you provided to me. Your professional experience proved very helpful and I am grateful for all the information. Thank you.
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Posted 6 months ago
Excellent service and knowledge with regards to Medicare enrollment services. I would highly recommend this team to assist in Medicare enrollment and renewal.
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Posted 6 months ago
Very good service. Got me what i wanted and needed
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Posted 6 months ago
Medicare Advisor, Daniel Cheeseman, was very helpful. He took time to explain the various options in simple language and didn't mind repeating things I needed help understanding. He was much more knowledgeable than the people I spoke to at any other company. I recommend calling the Chapter company and asking to speak to Daniel. He takes the stress out of making the right decision and will provide you with advise to fit you personal situation.
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Posted 6 months ago
Shannon was so helpful and explained everything to my understanding. A+
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Posted 6 months ago
We are new to the Medicare process, and to be fair it can be incredibly overwhelming! So much information to review and digest, which undoubtedly brings questions. Throughout the process Spencer Murdock was simply a blessing! He was knowledgeable, informative, responsive, and patient! He gave us peace of mind that we had made the right decisions that were best for our family. I would recommend Chapter and Spencer Murdock without hesitation! Also, a big thank you to Fisher Investments for making Chapter available to us
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Posted 6 months ago
I had some questions. Geoffrey answered all in a very short time. He also encouraged me to call again if I needed to. He is very pleasant and easy to talk to. Thank you so much!
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Posted 6 months ago
Chapter is rated 5.0 based on 4,993 reviews