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Chapter Reviews

5.0 Rating 3,099 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
Sophia is phenomenal! She is informed, nimble, solution-focused, professional and pleasant. Best ever! We feel very satisfied with our insurance decision, thanks to Sophia.
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Posted 1 year ago
Thanks to Brian and Jonathan they made the daunting task of picking the right plan seem effortless! Your patience was very much appreciated. I will be certain to send family and friends your direction for assistance on their Medicare journey!
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Posted 1 year ago
Jonathan was extremely knowledgeable, professional, polite, helpful, friendly, and patient. It was a delight working with him.
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Posted 1 year ago
Sophia was very patient with my questions and made me very comfortable about making decisions, trust her guidance and am looking forward to working with her in the future I'm planning to refer her to my colleagues at work. Thanks so much for assisting me. Sherm Bingham
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Posted 1 year ago
John is very knowledgeable l, professional and most courteous…..he explains things clearly and thoroughly and ensures understanding….
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Posted 1 year ago
The agent I talked with on the phone was so, knowledgeable, helpful and nice to talk to about my insurance needs. It was easy getting the information I wanted to make a decision and she walked me through the process painlessly. Sophia was great, friendly and polite. I look forward to dealing with her in the future. Gerald Corum
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Posted 1 year ago
I was hesitant about the process of getting Medicare coverage but was in great hands with Stephanie who walked me thru all the options and explained what I had not understood so clearly that I am now signed up with plans that I feel so comfortable with. I am happy to have someone like Stephanie to advise me on the various choices that we all need to make.
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Posted 1 year ago
Brian and Jonathan were friendly, professional, patient and thorough in helping me to sign up for a Medicare Spplemental Plan. They have made this process easy for me to navigate.
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Posted 1 year ago
For three months, I have been researching and agonizing over the only never-ending financial commitment of my life: my Medicare choice. I consulted multiple times with three agents at two different agencies, and came away with only more questions and doubts about my choices for Medicare coverage, as well as the trustworthiness of the agency/broker. In desperation, I re-started my search and found multiple independent sources recommending AskChapter.org. I got a same-day consultation with Venus. What a positive change from my interactions with other agents/brokers! Rather than talk at me, Venus actually listened to my concerns about both my choice of plans and the enrollment process. She was able to clearly answer my many questions, and reassured me about my choice now, as well as options I will have in the future if my needs or finances change. A particular concern of mine (after a dubious process proposed by another agency) was security of my bank information during the enrollment process. Venus explained ahead of time the security measures in place, so that I felt very confident throughout the enrollment process. I am also grateful to have Venus and Chapter on my side for ongoing support if I need it.
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Posted 1 year ago
Jonathan McKnight was VERY knowledgeable and polite. He explained everything well, reviewed many options and helped me understand the differences, options and extra benefits between 5 companies. I feel he guided me into a good option for me and am very grateful. Excellent job!
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Posted 1 year ago
I was looking for a new Medicare Advantage plan during open enrollment but had no idea where I could find information. Luckily I came across Brian Beall from Chapter. He was able to use my current plan to see what other plans might be better. I only needed to give him a little information about what I was looking for. Then he gave me several options to choose from. I was able to choose the best one and Brian got me set up right over the phone. Brian was an absolutely amazing help. Chapter has a real asset in him.
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Posted 1 year ago
Johnathan McKmight was very helpful and knowledgeable…….recommend him highly
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Posted 1 year ago
Jonathan McKnight is of the highest quality advisor. He is a top-notch professional, knowledgeable, and transparent. I'm new to Medicare and attempted to make decisions independently, which resulted in feeling overwhelmed, frustrated, and stressed. Jonathan, guided me step-by-step on each plan. Impressive. After a great deal of time and thought, I was able to the right supplement and drug plan for me. Thank you, Jonathan, they are very fortunate to have you and I appreciate your time and guidance. I will most definitely recommend him to my friends and family.
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Posted 1 year ago
MARSH is the bomb! He deserves a raise! I surely hope his boss reads this, and commends MARSH for what an excellent job he does! MARSH helped me find two different types of doctors: A Psychiatrist & a new PCP (primary care physician). But, the clincher is, that I'm so darn picky.. These doctors needed to be within a certain radius, both reside and have practicing and prescribing privileges in Washington State, both had to be male, both above 50 years old, both had to take online/virtual patients, AND both had to except my insurance plan, which is United Healthcare - dual options! Yep!.. MARSH did this all! AND more, by doing it quickly! Within an hour, quickly! I wish there were so many more services and people like this, as all of our lives would be so much easier! Thank you so much, MARSH!
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Posted 1 year ago
Caroline assisted me in identifying a Supp G plan from a well regarded provider that suited me at a premium lower than the plans I had identified online. We then identified a low cost Rx plan. She was very pleasant to speak with and effortlessly guided me through the process of identifying the right plans. Her courteous, efficient and effective assistance enabled me to accomplish my goal without the frustration of dealing with the byzantine insurance maze and bureaucratic red tape.
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Posted 1 year ago
Stephanie Drager was extremely knowledgeable and informative...An excellent agent for Chapter. She presented good information on the Plans available to us and patiently answered all the questions we had regarding the plan benefits. Very helpful all around.
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Posted 1 year ago
Chapter was so helpful in helping me choose a health plan. I was guided through every step of the way. Thank you so much for everything
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Posted 1 year ago
Hollie and Venus were very courteous and helpful. They answered all my questions and explained things very clearly.
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Posted 1 year ago
Jonathon was very knowledgeable and extremely helpful!
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Posted 1 year ago
From our first call through completing the enrollment process, I got absolutely stellar service from Jonathan McKnight at Chapter. His combination of competent guidance and good cheer made the process fairly painless, and at every stage he answered all of my questions to my satisfaction. I would highly recommend him to anyone who needs to navigate the labyrinth of plans and benefits!
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Posted 1 year ago
Chapter is rated 5.0 based on 3,099 reviews