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Chapter Reviews

5.0 Rating 4,993 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
James Ashton is very knowledgeable in all aspects of Medicare. I was fearful of knowing how to navigate the process and he silenced ALL my fears - even when I probably asked the same questions! Please keep him on your team! 🙂
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Posted 6 months ago
Bennett was a delight to work with. Very flexible in scheduling time to meet my needs. Excellent delivery of plan types, my options and took into consideration my income and living circumstances. Offered programs for more financial freedom in medical areas. Thank you Chapter, Bennett Osborne
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Posted 6 months ago
I am totally happy with The company I have picked. Toni Aldridge was such an amazing help. Extremely helpful and sweet and supportive.
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Posted 6 months ago
Shannon was very helpful and knowledgeable in helping me navigate through Medicare and available plans.
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Posted 6 months ago
Daniel Cheeseman is a FANTASTIC representative for Chapter. He is so caring and easy to talk to. Thanks again Daniel for making this process enjoyable! 🩵
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Posted 6 months ago
I will be forever grateful for Chapter. I am 78, just recently lost my husband which cut incoming finances almost in half, and at the same time got a notice from my secondary insurance company regarding the yearly increase in monthly payments. This time it was exorbitant. I heard Mike Gallagher talk about Chapter long before he acquired them as a sponsor, and decided to contact them. Ari responded immediately and soon I got my personal agent, Abe. He is fabulous. He has saved me a lot of $$ - about $2200 a year. It’s hard to believe as nothing like this never happens to me. I have used my new insurance since and there is absolutely no difference!! Hallelujah !! Thank you all at Chapter.
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Posted 6 months ago
Melany was beyond helpful, and accurate!
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Posted 6 months ago
Bennett was very helpful discussing and explaining our options for enrolling with Medicare and supplement plans. A+
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Posted 6 months ago
Shannon Davis provides A+ service. She is very knowledgeable and answered all my questions about Medicare. I was extremely stressed and anxious not knowing the process of finding the best plan. However, she eased my stress and helped me find the perfect plan for my specific needs. I found her to be patient, warm, and pleasant. I feel very comfortable in recommending her to our family and friends.
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Posted 6 months ago
Toni was the most Informative Rep . Was given a total comprehensive review of programs. Perks vs costs etc etc Seriously was having issues at the thought of the program which was resolved by Tonis whole demeanor. She was pleasant helpful and one of the best sales personal. Knew the material inside and out. Was very happy with the outcome.
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Posted 6 months ago
I had a great experience working with Preston from Chapter. As we all know, picking an insurance plan can be a nightmare however, the help I received from Preston made the process easier and I was able to make an informed decision. Will definitely recommend Chapter to those in need.
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Posted 6 months ago
We were clueless going into this part of my husband’s life and we had the deer in the headlights look. Stephanie took her time and explained us everything so that it made sense and talked us through everything. I highly recommend her.
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Posted 6 months ago
I spoke with James Ashton today, I can say that before I spoke with James I was terrified of the whole Medicare process. James was able to break it into terms that I could understand. Thank you so much! I will definitely tell my friends and family to give Chapter a call, they can help.
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Posted 6 months ago
I’m moving in to my 3rd Year with Chapter (October, 2025). You have saved me so much money! I was paired with Humana. My Co-Pays are PCP is $0, Specialist $20., ER $120. I get a $50./per quarter for OTC (that’s $200./yr!). You do have to use their Store; but, they have 100’s of products, comes quickly, & no Shipping Costs. It doesn’t carry over so spend that $50.! I have a dedicated Representative. People have scoffed @ that. His name is Justin, & I have a direct phone line # to him. And, what I think is one of the most misunderstood things is that you can only change during “Open Season, Oct-Dec”. But, there is a Provision that allows a change IF it will save you money. Chapter can inform you of the particulars. FINAL NOTE: Chapter WILL DO ALL THE CHANGE OVER PAPERWORK FOR YOU! That is to let those that think “it’s too much trouble; or, you don’t know how to do it.” If you know how to make a phone call, that will be the most “trouble” you’ll have to do. If a change is made, you will get a Letter from Social Security letting you know your changes are approved. Telling you what the changes are & a number to call IF you DIDN’T make the changes. Everything is Win-Win, I can assure you. (The Product Catalog is 26-pgs of items to choose from.)
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Posted 6 months ago
I had the good fortune to work with William Dean. He became my “ray of sunshine” helping to organize a Medicare supp plan G and a plan D. I’m pretty organized and have always been able to navigate my way around researching health insurance for myself. At 72, with only social security as my only income I was hitting stumbling blocks and felt overwhelmed and desperate for the very first time in my entire life. I was listening to Dr. Ed Weir’s utube videos on social security. He strongly advises those who need assistance w Medicare to call “Chapter”. I did so and all I can say is that William performed miracles. He took the time to research my situation and created a very workable and doable plan for my insurance coverage. He was very reassuring and very well educated on all things Medicare. After he completed his research and came up w a plan of action (which saved me a lot of money which I desperately needed), tears literally filled my eyes as the sense of RELIEF filled my being. William saved me money on my supplemental Medicare plan which made it possible to me to now also possess and pay for l a prescription plan as well. Very gratefully, Sheila.
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Posted 6 months ago
When I contacted chapter, my worker spent over an hour with me on the phone getting the absolute best plan for me. The whole time I was waiting for the “catch” and or charge for their service and it never came. I’m absolutely blown away by the service, and am very thankful for them.
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Posted 6 months ago
My representative, Rachela Purita was stellar. A very compassionate and knowledgable woman. She helped me fix a Medicare supplemental insurance mess that a 'Medicare specialist" in Texas created. I will recommend her and Chapter to my friends and anyone else who is approaching this next phase of their life.
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Posted 6 months ago
I have been working with Shannon Davis and she has been AWESOME!!! Shannon's knowledge and patience made me feel less afraid. I have SSDI and now Medicare so I'm at a lost to how this works. I also know that if I have any other questions she will be there for me. Thank you so much Shannon.
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Posted 6 months ago
Shannon was very kind & put up with me talking too much like a pro. I hate talking about Medicare and I’m sure she could tell, but we sailed through it in record time. Would happily recommend.
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Posted 6 months ago
We were referred to Chapter by a trusted financial advisor. I did not know what to expect. I am actually a physician, and have long considered my self at least moderately knowledgeable about Medicare. However, as I approached retirement, so much Medicare information seems to be boiler plate and unpersonalized and over.ly complex, forcing the reader to guess on decisions and struggle to stay focused on a stepwise orderly decision-making process. My Chapter advisor, Jaclyn, was truly superb. She as personal, profesional, unhurried, and completely engaged with my needs and questions. She started by listening and understanding what I knew and did not know. She then patiently and efficiently built out a strategy for decision-making, and walked me thought an efficient and objective comparison of plans and options that were individually customized both for me and also for my wife. She provided every piece of documentation and notes that I needed to remember what we did, and layed out a follow-up plan to complete my transition through retirement. I could not have been more pleased and sincerely appreciate her knowledge, skills, and sincere approach to meeting our needs, and not just pushing us to the easiest or most common path way. My anxiety about the process has been relieved. I am grateful. We saved almost $200/month compared to what I might have chosen on my own, and have better coverage in a broader network. On a 5 point scale, this was a 10. Thank you.
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Posted 6 months ago
Chapter is rated 5.0 based on 4,993 reviews