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Chapter Reviews

5.0 Rating 4,994 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
Mr. Osborne, explained everything where I could understand it. He's the first to do this and not make me feel dence. It was so easy. I will be recommending you.
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Posted 6 months ago
I called Chapter today and spoke with Jilly Silvers. She listened to me and was able to answer all my questions regarding what would be the best Medicare plan for me. I am truly grateful for Chapter and Jilly in helping me make the best decision for my Medicare plan. Jilly was very knowledgeable explaining all the different plans available to me and helping me make the most informed decision best for me. Thank you Jilly and Chapter for making the decision easy.
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Posted 6 months ago
I had the pleasure of working with Geoffrey Feen on my Medicare. I could have never handled this by myself. Geoff made this easy for me, he explained every detail and made sure I understood all aspects of the plans. I very much appreciated his professionalism and understanding of the plans. I have been passing his name on to my friends and hope they will call. They won't be disappointed. Thank you Geoffrey.
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Posted 6 months ago
I am transitioning to Medicare this fall (2025). I did my own research on Medicare and more or less understood most of it. I spoke with Matt Johns at Chapter. He was very knowledgable and patient about addressing the few uncertainties I had prior to signing up for Medicare. I'm looking forward to working with him and Chapter as I move into this time of my life.
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Posted 6 months ago
Wes’s Mattison was A Superior Advisor/Consultant/Agent!!!! I will be contacting him only from now on.. He was so awesome very Professional and Knowledgeable about the Medicare Plans… Thank you for Having Wes’s Mattison on your team can’t praise him enough… I feel now I will have someone that speaks English now to understand also much better than the rest of others calling me … Thank You, Sincerely, Susan Bulpett 2811 S.Pines Dr #22 Largo, Fl 33771
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Posted 6 months ago
The information provided by James Ashton was very clear and easily understood. He was very professional and knowledgeable.
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Posted 6 months ago
James Ashton gave me the the most comprehensive explanation about Medicare insurance and supplemental policies. If you have any questions, this is the person you want to talk to. Thanks, James and I’ll be talking to you soon. Victor.
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Posted 6 months ago
I called Chapter and talked to Calvin Fritz Advisor for help. He was such a great incredible help to me. Calvin answered all my questions and explained to me what I didn't understand and walked me through the whole process, very patient, polite person who made everything stress free for me. I am very appreciative for your help. I will recommend you to anyone. Thank you very much!
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Posted 6 months ago
Indy Erhardt was AMAZING and helped relieve my nerves and walked me through several things which affect my best outcome financially for my new/upcoming Medicare. I have been very nervous. She was also friendly on a personal level and easy to understand and converse with. I will recommend her if I have the chance. She’s just GREAT!
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Posted 6 months ago
Megan was extremely knowledgeable and helped me to choose the proper plan to suit my needs. She gave five star help and I would recommend her to help out any friends that I have that are looking for a plan.
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Posted 6 months ago
Jilly Silvers was as pleasant as can be, answering in full, all of my questions, and getting me the BEST possible Medicare Plan! I am so very grateful for Chapter and Jilly, who have been incredible in helping me, as Medicare is so difficult to find the right plan to enroll in. I am so glad to be able to say how wonderful Jilly has been, and look forward to contacting her for help in the future if needed. THANK YOU!
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Posted 6 months ago
Geoffrey who helped me was fantastic. I was nervous about trying to figure out Medicare but after talking to Geoffrey I knew I was in good hands. He took his time and gave me plenty of options. He said he is available any if I have any questions.
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Posted 6 months ago
Chapter was very helpful with all questions and assistance getting enrolled. Toni was very patient and knowledgeable and a pleasure to work with. Highly recommend them.
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Posted 6 months ago
Thank you for your efficient service. Your calm and professional manner was very reassuring and informative.
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Posted 6 months ago
I spoke with Daniel Cheeseman on July 8, 2025. He was excellent to talk to. He was very helpful and very pleasant and my questions were answered appropriately and nicely. He was wonderful and the process was very simple and easy so thank you Daniel.
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Posted 6 months ago
Indy was awesome. She was patient, knowledgeable and personable.
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Posted 6 months ago
My Advisor Daniell was great very knowledgeable about the chapter program and what he was was doing and thoroughly explained my Medicare benifits
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Posted 6 months ago
I cannot tell you how much Mellissa Spencer helped me. I 1st saw Chapter on the Steve Ram podcast. After seeing it on other podcast, I decided to call. She is very informative. I called on June 2nd. That day she had a plan for my needs. I am 65 and needed a supplement for part B. I'm in good health, with no medical issues. Everything was set up and I was very happy. Flash forward, when i had not received any info from SSA, did not see it appearing as active i called her, she went to work. Within 2 days, she called me and said everything was processed and coverage started on July 1st. I was afraid i would be penalized( going over the 3 month enrollment time) but because i had a confirmation # dated on June 2nd, she insured me i would not. It was because of the SSA changes in the office that it was not processed as fast as it should have been. Melissa is wonderful...I highly recommend her. She is very caring and knows her job! Chapter should be very proud to have her on their team! I'm so glad I called and got her! Thank you for the fantastic service Melisssa.
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Posted 6 months ago
Derrick Muntz was AMAZING!!! He walked us through everything with such patience & consideration, answered all questions. I am so glad I finally called Chapter. I can now relax knowing everything is in place. Thank you Derrick & Chapter for making it so much easier!!
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Posted 6 months ago
James Ashton was very helpful answer all my questions and took the time to listen to my questions and I am si happy now .
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Posted 6 months ago
Chapter is rated 5.0 based on 4,994 reviews