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Chapter Reviews

5.0 Rating 4,993 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
Kim was wonderful to me. I am older and not good with technology. She was an absolute pleasure to work with. Answered all my questions and more. She was a joy to talk to.
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Posted 5 months ago
Daniel Cheeseman is an angel! So pleasant, helpful, informative and non-judgemental! He confirmed my suspicion that I was on the wrong plan and helped me by giving me great info...and got me switched...I look forward to his help in the future!
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Posted 5 months ago
My experience with Lati was nothing short of exceptional. The initial consultation reviewed differences between plans and provided a considerable amount of detail how the plans vary depending on your needs, physician choices, lifestyle and location. Subsequent follow up focused on refining and better understanding how those choices matter and how open enrollments and life events play a role. Throughout the process Lati was thorough, communicated exceptionally well and made a daunting process much simpler to understand and gave you confidence in managing current and future needs. Highly recommend Chapter based on my experience with Lati.
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Posted 5 months ago
I had the pleasure of talking with Shannon Davis. She took all the fear out of me not understanding med supplement plans and perscription coverage. She took her time with me and I ask a lot of questions. She answered every question so I could fully understand. She helped me choose the best plan I could afford with the best coverage for me. I put off for years not calling different people for extra coverage because I thought I couldn't understand them. In talking with her I felt like she really cared and wanted to help me get what is best for me. Thank You Shannon Davis, you took all my fears away.
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Posted 5 months ago
We consulted with several “experts” before contacting Chapter. They were very hard to follow with their examples of the different coverages, their examples were disorganized, and they were not hearing our questions. James was very easy to follow, and his understanding of the policies and our needs was immediate. He saved us over $110 a month and the sign up took 20 minutes. I wish we would of found him sooner.
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Posted 5 months ago
Courtney at Chapter was very helpful in understanding how the supplemental Medicare options work and I was able to come to a decision on what supplemental coverage to go with.
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Posted 5 months ago
Doug thank you for help today you made my phone call to your office a pleasant and easy one. You answered all my questions and gave me the assistance that was perfect for me.
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Posted 5 months ago
Had a very informative, helpful session with Bennett. Took plenty of time to outline the available options and narrowed them down to the criteria I had specified. I guess the most valuable part was that Bennett told me about options that I didn’t know about. Turned out to be the best one for my situation. Would enthusiastically recommend; no sales pressure, just solid information. By the time we hung up, I was enrolled. Don’t stress yourself unnecessarily - talk with Chapter and make it easy.
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Posted 5 months ago
My husband and I had a great experience talking with Michael Falcon. He was very helpful and informative about Medicare Advantage plans. Thank you Michael.
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Posted 5 months ago
Indy was such a pleasure to speak with. She made it personal and friendly. Very informative on the products and services the Chapter provided.
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Posted 5 months ago
Shannon was very helpful as she guided us through the process of "getting supplemental insurance after retirement." We were apprehensive going into the whole process but Shannon guided us through it all, and we feel like a heavy weight has been lifted off of us. Shannon is very knowledgeable and professional. Thank you for making things easier on us, Shannon!
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Posted 5 months ago
Absolutely top notch customer service. Bennett has walked me through the confusing Medicare process concisely, and with a genuineness of sincerity to enable me make the best decisions for myself with confidence, including a wonderful Medicare supplement that is truly affordable. A true God send! I cannot sing Chapter's praises enough!
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Posted 5 months ago
Let me say that Agent Michael Falcon is a great credit to your company! A true caring professional! Thank You !
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Posted 5 months ago
Being an older person and trying to navigate through Medicare my experience with chapter Mr Bennett Osborne has been extremely beneficial. I don't know what I would have done without his help he's amazing and he is resourceful I recommend him to everyone.
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Posted 5 months ago
Josh Pederson is an awesome consultant. He was patient and extremely knowledgeable. He was able to answer all our questions. We never felt rushed or uncomfortable in any way. Josh did all this with kindness and good humor. I will highly recommend Chapter and Josh to all those I know who are approaching their 65 th birthday 👍🏻👍🏻. Thanks Josh 😎
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Posted 5 months ago
My consultant, Josh was absolutely professional and on top of every plan available in my area. I cannot convey the appreciation I have for his expertise and knowledge. It made the process of choosing a plan extremely easy for me. I plan to refer every newbie, turning 65 to Chapter and Josh Peterson.
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Posted 5 months ago
I was very stressed when I called, but after I got done with my phone call, I felt relieved. I had the information I needed, and I was set up with the plan that was right for my husband. I appreciate all the help that was given to me and that I was given the phone number of someone that I can contact if I ever need help again thank you Bennett very much for all your help.
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Posted 5 months ago
I worked with Daniel and I was dreading the Medicare process. From the beginning, Daniel was friendly, informed, and patient with my concerns and questions. I cannot say enough good things about this process. Daniel is an outstanding assest to your organization.
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Posted 5 months ago
Kacie Belmonte is the best representative ever! Going through getting your retirement set up with Medicare and all the supplemental plans you need is overwhelming. But Kacie was fantastic at explaining, providing examples and guiding me to the right decision for me. Highly recommend her to help you if you are facing all those decisions! She’s so professional and kind.
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Posted 5 months ago
I had the pleasure of speaking with James Ashton today He was very pleasant, knowledgeable, patient, listen to me attentively before responding and very helpful in getting me the best plan that work for me. I already recommended someone to him. Great customer service.
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Posted 5 months ago
Chapter is rated 5.0 based on 4,993 reviews