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Chapter Reviews

5.0 Rating 4,993 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
I was happy to learn about Chapter through a program I was watching on TV. Having to navigate the confusion of signing up for Medicare was very stressful for me and I wasn't sure where to get guidance for my particular needs. One I called and spoke with Tom Fehr and, subsequently, Robert Vogt, they were able to answer all my questions and point me in the right direction. I am truly appreciative of their patience, kindness, and helpfulness! 👏🙏
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Posted 5 months ago
Calvin Fritz answered all my questions in a way I understood and was very pleasant . I was very pleased with his patient's with doing so , I can't thank him enough for spending so much time with my husband
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Posted 5 months ago
So helpful and patient
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Posted 5 months ago
The agent who walked me through Medicare supplementBennett Osborne was very knowledgeable, professional, and an excellent communicator. He quickly captured my trust. I followed his advice and signed up for a supplement.
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Posted 5 months ago
Preston is a GEM! I dreaded trying to figure out my insurance situation, he did it for me in minutes. I’m so glad Dr. Wier recommended Chapter! Thank you! I wa
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Posted 5 months ago
Indy is amazing she helped me out a great deal.
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Posted 5 months ago
Thank u so much for clarity and assistance in understanding the options for medicare advantage choices. U did awesome job. Great customer service. U were ki d and did not get frustrated when I needed more clarity. Thank you
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Posted 5 months ago
Mr. Calvin Fritz was an outstanding agent/ representative. He was focused, informative, energetic and extremely professional in the handling of my acquisition of Medicare coverage. I truly believe that all representatives should model his degree of professionalism and knowledge. It was a pleasure to work with him!
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Posted 5 months ago
Survey/Testimonial for Abe – Chapter Insurance Service I had the absolute pleasure of working with Abe Finfrock from Chapter, a company that specializes in researching the best insurance options tailored to your specific needs—and let me tell you, he was phenomenal. I actually heard about Chapter from a lawyer on YouTube. He strongly recommended that before signing up with any insurance company, you should contact Chapter—he said they would take care of you, and he was absolutely right. From the moment I called, Abe went above and beyond what I expected. He took the time to gather all of my important information, including the medications I take and the specifics of my healthcare needs, especially since I was relocating from Dallas to Houston. He didn’t stop there—he researched the hospitals in my new area, reviewed insurance plans thoroughly, and carefully matched them to my needs. Abe explained the differences between insurance companies in clear, simple terms and gave me options that fit both my medical needs and my budget. He was incredibly patient, showed genuine care and concern, and demonstrated outstanding customer service throughout the entire process. He even followed up the next day with a detailed review of my options, going over everything line by line to make sure I understood and felt confident in my choice. Thanks to Abe, I feel fully informed and completely taken care of. If you’re looking for someone who truly puts the customer first, I highly recommend calling Abe at Chapter. You won’t be disappointed! Joyce Dorsey
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Posted 5 months ago
I so enjoyed learning about Medicare from Mindy. She answered all my questions, didn't rush and explained all of the information I needed about Medicare. She is an excellent and helpful representative of Chapter!!!!
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Posted 5 months ago
Jilly was wonderful to work with. I feel confident that the plan she has chosen for me will meet my upcoming needs.
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Posted 5 months ago
Excellent service. Very patient and knowledgeable making the process easy!
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Posted 5 months ago
Melissa made me feel so comfortable and safe. I’ve had Kaiser for 20 years and I know how to navigate the system. Melissa listened to me and found what best fit me. There are so many people in customer care that don’t care about you. She not only cared about what I was saying but put me at ease. I told her to treat me as she would her mother. She said she thought that was a great idea cause she loved her mother so! Thank you Melissa
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Posted 5 months ago
My account rep James Ashton was exceptional; provided a simple to follow overview of my options; as well as, specifics for my state that allowed me to further question him on the various and know my final decision was made with no remorse. Moreover; after the fact, James was quite responsive to ensure all submissions were accurate as well as helping to set up an appointment with a team member so my plan selections would be finalized by my target date. Grateful to have had such a knowledgeable person such as James guiding me!
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Posted 5 months ago
Michael Falcon was extremely helpful in resolving a complicated issue with my Medicare supplement. Very professional and easy to understand! I was lucky to get him when I called!
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Posted 5 months ago
Kind, accurate, prompt response and free of cost! Thank you so very much! I will recommend you to all my friends!
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Posted 5 months ago
Hello...I had the pleasure of dealing with Melissa Spencer who guided me through the process of getting my new plan..she was fantastic..thank you
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Posted 5 months ago
Thank you Chapter Medicare. I am new to Medicare and Melissa took the time and listen to all my needs, medications I take and my doctors. She went to work and found the best plan for me. I love my plan and it takes care of all my needs. I was lost and did not understand all the different plans out there. But Chapter was there when I needed the help.I can't say thank you enough.
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Posted 5 months ago
Extremely knowledgeable and was able to help me get the most affordable Plan G plan, friendly & easy to work with.
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Posted 5 months ago
Bennett could not have been more knowledgeable, helpful, patient. He helped me navigate the daunting maze of options and implications that is Medicare. I sm better iff fir his service. Strongest recommendation.
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Posted 5 months ago
Chapter is rated 5.0 based on 4,993 reviews