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Chapter Reviews

5.0 Rating 3,094 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
Venus was very helpful!!!! She answered all my questions I had for her and/or told me who to contact if she wasn't the one to be able to answer it!!! I actually called yesterday to the company, Chapter, got a recording and Venus called me back first thing this morning!!! She was wonderful! Thank you for employing this your of person!!
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Posted 1 year ago
Met with Noreen today for a long and very helpful phone call as I was struggling to gain access to my Aetna policy. She was very knowledgeable and knew the ins and outs of my Aetna health plan. She worked tirelessly to get my account accessible from my home computer an event I have been working with Aetna to do with not much success. She fine-tuned my knowledge so that I could learn what was available and how to gain access. I have spent a number of stressful hours trying to figure it out and as last straw I called Chapter which I should have done earlier. My bad. As a side bar note when Regence and MultiCare had a falling out I contacted Chapter per a suggestion from MultiCare and with the help of Venus switched to Aetna which I am very thankful for her assistance.
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Posted 1 year ago
Sydney is amazing and so is Chapter! We were really concerned with my father's ability to continue to afford his treatments. Sydney met with us, empathized and immediately identified an incredible solution. We are so happy with the way she worked with us and treated us.
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Posted 1 year ago
Helped my 81 year old mother which was a great resource for me as well
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Posted 1 year ago
Venus was extremely helpful, professional and able to explain everything to me in a way that was easy to understand. Venus understands Medicare insurance very well! Price is good as well!
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Posted 1 year ago
James Johnson was extremely helpful, knowledgeable and professional. Made it easy!
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Posted 1 year ago
Jonathan McKnight is very knowledgeable in Medicare insurance matters. He was very helpful with selecting my Medicare supplement.
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Posted 1 year ago
This lady renee has got to be the most outstanding employee I’ve ever talked to. I had an arms length worth of issues that just kept piling up. Finally I was connected to Rene. She was just incredible. Some of the more tougher things that no one else could figure out she grab the bowl by the horns and got answers. Some may not be what I wanted, but still got the right answers was pleasant, experienced knowledgeable. I just can’t say enough. You need 1000 more of her thank you so much renee you made my life so much easier you made my blood pressure at least go back to normal again.
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Posted 1 year ago
My wife and I had the pleasure of working with Sophia Savaneli. Sophia is extremely competent and has expert level knowledge of the breadth and scope of Medicare Supplement available options. She is a consumate professional and was able to answer all of our questions, exhibiting a thorough grasp of the subject matter, while demonstrating angelic-level patience and good will throughout the process. We are blessed to have her in our corner.
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Posted 1 year ago
Jonathan did an excellent job in explaining the different Medicare Plans that were important to me. He has the patience of a saint and was extremely polite.
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Posted 1 year ago
Catherine did an incredible job describing the options and clearly addressing my nuanced and detailed questions. I was extremely pleased with her work.
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Posted 1 year ago
Jonathan provided outstanding assistance and information regarding both drug plan for Medicare and supplement plan. He is an enjoyable, bright and caring individual which reflects well on the company. I look forward to engaging with him in the near future regarding plan changes. He not only provided information for me personally, but also professionally, as I am a physician. Thank you so much.
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Posted 1 year ago
Ms. LaTiera Carpenter was amazingly helpful in getting Medicare and a Medicare supplement in order. I started this process in late fall 2023 and got nowhere until Ms. Carpenter got involved in early April 2024. The process then moved along quickly without problems! Ms. Carpenter is a great asset to your company! Thanks
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Posted 1 year ago
Dianna was a terrific agent! Knowledgeable, and helpful in a very positive way. It was a pleasure doing business with her!
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Posted 1 year ago
Tyler was my advisor and he was great! Gave me the info I asked for initially and waited for me to get back to him without hassling me. Very personable and knowledgeable about all the plans. Made signing up easy.
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Posted 1 year ago
Dianna help me out thru the process, excellent knowledge. I highly recommend her
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Posted 1 year ago
The idea of signing up for Medicare the first time was a bit intimidating as there was so much information to wade through. However, John Brooks, Jr. was absolutely fantastic in helping me sort through the different choices until we could find the right solution. Incredibly helpful on any and all issues. Thank you, John!
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Posted 1 year ago
Chapter always has excellent customer service, and is incredibly responsive and helpful. I am always thoroughly informed of my benefits and costs when I have completed a call. I recommend them highly.
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Posted 1 year ago
Lati made applying for my Medicare benefits and supplemental plans effortless! She was thorough, professional, and I never questioned her recommendations. Now I question why I had procrastinated for so long. Lati found the right plans for my needs and did all the hard work. Thank you Lati and Chapter
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Posted 1 year ago
Spencer was an absolute joy to work this. He was knowledgeable and professional. His most important attributes are his compassion, empathy and patience. The skills are paramount in a success. These are paramount in establishing a healthy relationship with an insurance professional. I appreciate his thorough explanation of all of the benefit entitlements. He is the best part of Chapter. I recommend a promotion and pay increase for him.Great customer service deserves recognition, reward and compensation. Spencer deserves both.
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Posted 1 year ago
Chapter is rated 5.0 based on 3,094 reviews