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Chapter Reviews

5.0 Rating 3,094 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
Very knowledgeable ladies getting me set up with Hummana. I am very pleased!
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Posted 1 year ago
Lati Carpenter helped me through this process. She is exceptional in kindness, patience and knowledge of everything in order to help me best. I am so glad that at the end she said I could call her again with questions as they arise and that Chapter is always with us as we go forward. Excellent! Great site, excellent people working there. Do not know what I would have done without them. Medicare became stress free with them. I went from 100% stressed to zero. Thank you!
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Posted 1 year ago
What I can say is that starting medicare is a very stressful process. Especially trying to navigate through enrollment with the insurance providers. I cannot believe how misguided I was and having to figure it out by emails and endless phone calls, lead me no closer to my goals of establishing medical care. I finally found a person by the name of Carlos. I was so relieved to be talking to someone who is so knowledgeable, patient, kind, hard working and funny. He is someone who understood exactly what I needed and was quick to get me through the process. Thank you, thank you, thank you!
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Posted 1 year ago
Stephanie spent a lot of time working with me to find the best plan and was able to take the guesswork and hassle out of the Medicare process. Thanks!!
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Posted 1 year ago
Venus Hernandez you are the best!!!! When I called asking for help with what I thought was a problem turned out to be a perfect solution for my Medicare. Thank you
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Posted 1 year ago
My agent Catherine went above and beyond finding everything I was entitled to! I strongly recommend Cat and Chapter for all your supplemental needs!
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Posted 1 year ago
Today I spoke with Venus Hernandez and she was amazing with all the information and help that she gave me. I will be forever grateful to her. This lady is truly amazing. She has a time and patience, and she does all the hard work to make things right for me thank you again, Miss Hernandez!
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Posted 1 year ago
Jonathan McKnight absolutely made my day!! He was so personable, professional, knowledgeable & very pleasant!! He was genuinely interested in what was best for & how he could help me. Which, actually helped me VERY MUCH!! He was amazing!! I am now, happy to be a Chapter member! Thank you so much!!
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Posted 1 year ago
Quick polite resolution of my issue both with the Agent Corey Metzman and Customer Service Noreen Walker It was a pleasant experience Great job
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Posted 1 year ago
Catherine was very accommodating in giving me information that was accurate and to the point! I will definitely recommend Cat and Chapter to all my friends and family!
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Posted 1 year ago
He was just so helpful and caring about his work to help with what people need
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Posted 1 year ago
Very competent advice...
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Posted 1 year ago
Hollie has been so quick to respond to any needs that I have. It really makes me feel like I have a personal guide helping me through this complicated process.
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Posted 1 year ago
John could answer every question I had inform me about others I didn’t think to ask.
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Posted 1 year ago
James was more than patient throughout the entire process. He sorted out some issues with our Medicare Part B paperwork and got us into an Advantage plan just 9 hours before our private health insurance expired. His persistence on our behalf saved us a $1600 Cobra payment! Knowing he was in our corner relieved a lot of the stress associated with navigating the Medicare quagmire.
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Posted 1 year ago
Jonathan McK was such a great help in determining my Medicare plans. He was very patient, answered all of my questions, and really helped me find the best solutions and plans for my individual needs. He took his time and referred me to other members of their support team for my additional needs. I would highly recommend him and the company for your Medicare plans and sign up.
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Posted 1 year ago
Thank you Noah and Dave for all your help, patience and the amount of time both of you took to explain the plan in great details that actually made it easier for me to understand. I truly appreciate you both. Thanks again.
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Posted 1 year ago
Venus is very knowledgeable, professional and was a pleasure to work with. Venus was patient and thoroughly explained the various options available to my wife and I so we won’t incur any penalties. Thanks so much Venus!!
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Posted 1 year ago
Ms Latiera Carpenter is amazing! She provides incredible insight and information. She is personable, and she is sincere and honest. She is also very intelligent and knowledgeable as well as kind and understanding. Ms Carpenter greatly aided me with finding the perfect solution for my situation. I am indebted to her and Chapter. Ms Latiera is a fantastic person and resource. She is very much appreciated and respected. Thank you, Latiera, and thank you, Chapter! Blessings, Charles North
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Posted 1 year ago
Sophia was such a blessing to me as she took her time to understand my situation. She was extremely patient and listened to my concerns as I am going through a major life change and she helped me find the right coverage and explained what needed to happen. She said she would get my coverage and talk with the insurance people and explain what was going on. It took so much stress off of me to know she was there to help. Thank you because it meant so much to me that you cared!
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Posted 1 year ago
Chapter is rated 5.0 based on 3,094 reviews