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Chapter Reviews

5.0 Rating 4,993 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
Melissa took what I assumed was an impossible task, switching my dad from crappy Medicare to Medicare that hospitals and doctors will actually accept. I didn’t know there was even a difference, because we’re, you know, mandated by the government to have it, but no one is mandated to take it. Insanity. Anyway, Melissa, the wonderful, diabolical woman that I got to speak with, said, “Don’t worry about it, we’ll get it sorted,” and then did exactly that. My dad had new insurance effective the next day. Granted there was a “qualifying life event” that I hadn’t thought of involved, but it took a single phone call. Somehow she made switching Medicare coverage outside of open enrollment the least complicated healthcare-system-bullshit that I’ve had to deal with in months of trying to navigate it for my father. Shout out to her, and if others at Chapter are the same, please call them. Thanks again!
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Posted 5 months ago
Jeffrey walked us through all options around medigap insurance and allowed us to come to a decision on coverage quickly. Then he helped us get registered. Great Service and expertise.
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Posted 5 months ago
Tom was kind and extremely helpful. I'm glad he helped me understand about my medical insurance.
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Posted 5 months ago
Kim Hanzlik did an extraordinary job explaining and elucidating the complex Medigap landscape. No rush, no sales pressure. I will enthusiastically refer friends to Chapter and Kim.
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Posted 5 months ago
Shannon explained everything to me and was so patient with my questions. I feel good about the plan she recommended for me and my many health conditions. She left me feeling very positive and upbeat about my decision.
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Posted 5 months ago
I just want to say,Mr. Derick Muntz is a lifesaver,. After days of getting a run around I thank God I got a hold of him he made things simple ,easy. thank you, sir.
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Posted 5 months ago
I have no words to express my heartfelt gratitude to Mr. Carlos Eddington, LMA. His professionalism pairs so well with knowledge, clarity and understanding. I consider myself blessed by his work and dedication. Than You!!
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Posted 5 months ago
I called Chapter today to receive quotes on a Medicare supplement plan. The lady that took my call was Indy Erhardt. She is very knowledgeable about insurance plans. She was so patient with me and answered all my questions. She walked me through the process to sign up. She saved me $47 a month! All customer service should be this kind. I am going to refer her to my whole family.
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Posted 5 months ago
Preston Ewell is extremely helpful. The process could not have been easier, and he explained everything very well. Answered all of my question so that I felt very comfortable.
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Posted 5 months ago
Aaron McEntire. Very helpful and thorough, clear, easy to understand. Thanks
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Posted 5 months ago
Today i received great customer service over the phone with Indy Erhardt. Her voice was so relaxed I wish I had a cup of coffee ☕️. She was patient and I could tell in her voice she really wanted to help me with a very nerve racking task I had ahead of me. She made me fell calm and that everything will work out for me. She asked me questions to make sure she understood what i was looking for in a plan. We went through my current doctor's, prescription and pharmacy. Her voice was so calm. I am so happy she called me today. She even sent her direct line so if I have any further questions, makes me fell secured.I am very satisfied with the outcome but most of all her customer service. Thank you Indy.
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Posted 5 months ago
I received great customer service from Carlos Eddington from start to finish. He followed up with me, he assisted me in choosing the right package for me. I highly recommend him for his great customer service, which is impeccable. He has a sense of urgency when he work with you so you won't be late. He will be with you from start to finish. Great Customer Service
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Posted 5 months ago
Working with Michael took the stress out, and smoothed the daunting aspects of addressing and understanding all my Medical needs as a 65 year old. He was concise in his knowledge of all products available, and was helpful in targeting what would best serve my Medicare insurance needs. He explained everything in terms that were understandable. He was extremely patient in explaining, and answering all questions, and some I’m sure were repeats many times over. I would eagerly recommend him ito all my friends that are approaching their Medicare years. Thank you Micheal for bringing clarity to a very confusing and overwhelming topic.
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Posted 5 months ago
Jessica Boeggeman was very professional, and helpful! I cannot express enough how grateful I am for her advice. I felt very comfortable talking to her, and didn't feel intimidated. Medicare can be very confusing, with so many decisions to make, and she made everything so easy. She even got me set up the same day. I was very happy with everything, and will definitely recommend to friends and family. Thank you so much!
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Posted 5 months ago
We just got off the phone with Bryson. He was the mmost pleasant agent ever! He was patient and informative! I cannot say enough good things about him!
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Posted 5 months ago
Mindi was over the top an amazing help!!!!!
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Posted 5 months ago
I found Mike Falcon to be friendly, sincere and trustworthy. A lot of agents come off like used car salesmen, but not Mike. His honesty and candor were much appreciated.
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Posted 5 months ago
The Chapter experience was outstanding. Tom Fehr was overall very professional. In this case professional meant patient, knowledgeable, respectful. He made the process easy. Chapter is providing outstanding service that helped me sort thru the Medicare maze.
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Posted 5 months ago
Tom F was very helpful and knowledgeable and he was able to help me get all set up and enrolled.
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Posted 5 months ago
I just got off the phone with Tristan. This guy was Great! Made me feel very comfortable. He was very kind and respectful. After looking into our Plan he was truthful and gave me some real options. I will be calling back in October and look forward to speaking with him again or one of his associates. So nice to speak with someone who didn't try to bully or pressure you with sales pitch. I advocated for my Mom and her Senior friends most of my life. And then I became one. It is refreshing to know a company is out there that truly has our Best interests at heart. Thank you Tristen for all that you do. You get 5 Stars and 5 Atta-Boys from us. May God continue to Bless you and the people you work with in Jesus Name!
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Posted 5 months ago
Chapter is rated 5.0 based on 4,993 reviews