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Chapter Reviews

5.0 Rating 3,091 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
Lati was so helpful in navigating Medicare and recommending Part C plans that fit with my needs. I just answered a few questions, Lati did all the work. Thank you Lati.
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Posted 1 year ago
Samantha at EXT. 0117 was fantastic. Exceptionally knowledgeable and professional. She was able to understand my unique circumstances and help me find the best health plan for me. I don't leave many reviews but I will leave a review when I get this type of outstanding services.
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Posted 1 year ago
I just got off the phone with Venus H. I am sooooo happy and relieved to have found Chapter after trying to deal with a different agency. I have been researching Medicare for a few years as I will be turning 65 soon. I already knew much of the information that applies to my situation and Venus just confirmed all that for me...but she also gave me another nugget of information about something that I had NOT come across with in all my research. I am now signed up with a Medigap plan and have my application in for a D plan and it is such a relief to have the weight of this decision finally off my shoulders...and to feel good about the decisions I have made. The thing that is of real importance to me is that a company like this to have ongoing service after enrollment just on the off chance that I need some help managing claims and such down the line....and Chapter offers member advocates for just that purpose. Now, the best case scenario is that I never need to call on a member advocate; however, it is reassuring to know they are there if needed.
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Posted 1 year ago
Jonathan was very helpful and patient walking me through all of the different Plan D and G options and made signing up for both extremely easy. Thank you.
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Posted 1 year ago
Cathy was very patient and courteous with me. She explained exactly what i needed to know. I will refer my friends to her.
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Posted 1 year ago
Alexandra was excellent
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Posted 1 year ago
Venus was very patient with me. She took time to help me understand all the different nuances of Medicare.
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Posted 1 year ago
Steve was extremely knowledgeable and diligent when helping me apply for Medicare plans. Thank you!!!
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Posted 1 year ago
Fantastic experience working with Tyler! He is courteous, efficient as well as providing excellent customer service. I would recommend Chapter to anyone!
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Posted 1 year ago
Unbiased, helpful advice and information!
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Posted 1 year ago
John was very knowledgeable and simplified the process for me. He has a very good manner in dealing with customers. I will refer him to my friends. He also should be promoted to the next level. He is very mature.
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Posted 1 year ago
Jonathan was very knowledgeable about all the options being offered. He was able to answer all of my questions and showed patience and understanding.
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Posted 1 year ago
They always to kind and helpful.
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Posted 1 year ago
Noreen Walker is a real asset for Chapter friendly and Knowledgeable do not let her get away Tony L. Johnson
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Posted 1 year ago
Chapter Advisor "Josh" called after I had already signed up directly with an insurance company a few days prior. While we spoke, I mentioned a concern about the plan I selected. My situation was a bit different from some as I just retired and just started Medicare A&B at age 69 (was previously covered by my employer's high deductable health plan with an HSA). We discussed my issue regarding the "12 month trial period". Josh was very familiar with the associated rules and proposed a solution, which I accepted. The entire process was handled during a single call. Super Efficient & Outstanding Service!!!
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Posted 1 year ago
Dave explained everything and made it sound so easy after listening to hours of Medicare info and reading tons of info. I felt very comfortable talking to him and asking questions.
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Posted 1 year ago
Our representative was very professional and knowledgeable. We felt like we could trust his advice. We enjoyed our conversations with Jonathan as he was easy to talk to and very friendly.
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Posted 1 year ago
Very knowledgeable ladies getting me set up with Hummana. I am very pleased!
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Posted 1 year ago
Lati Carpenter helped me through this process. She is exceptional in kindness, patience and knowledge of everything in order to help me best. I am so glad that at the end she said I could call her again with questions as they arise and that Chapter is always with us as we go forward. Excellent! Great site, excellent people working there. Do not know what I would have done without them. Medicare became stress free with them. I went from 100% stressed to zero. Thank you!
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Posted 1 year ago
What I can say is that starting medicare is a very stressful process. Especially trying to navigate through enrollment with the insurance providers. I cannot believe how misguided I was and having to figure it out by emails and endless phone calls, lead me no closer to my goals of establishing medical care. I finally found a person by the name of Carlos. I was so relieved to be talking to someone who is so knowledgeable, patient, kind, hard working and funny. He is someone who understood exactly what I needed and was quick to get me through the process. Thank you, thank you, thank you!
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Posted 1 year ago
Chapter is rated 5.0 based on 3,091 reviews