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Chapter Reviews

5.0 Rating 3,088 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
I unknowingly waited until the last minute of a deadline to enroll in Medicare. I won't go into the details but up against literally an hour till deadline, Jonathan McKnight was a rock-star helping me through the confusing process of getting all of my coverage set-up. He patiently stayed on the phone with me while we called Medicare and Social Security administrations to get the information we needed to finalize. MANY thanks for this support and dedication.
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Posted 1 year ago
Jonathan was extremely helpful !!excellent communication skills, very informative, all around professional, intelligent , Excellent exceptional service!
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Posted 1 year ago
After reviewing Medigap polices with several different carriers I choose to purchase my Medicare supplement plan via Chapter. John Brooks did a wonderful job in helping me understand Medicare and all of the details in the various supplemental policies. He was so knowledgeable, courteous and always followed up our phone conversations with emails that contained all of the information I needed to make an educated decision.
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Posted 1 year ago
Friendly and easy to understand
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Posted 1 year ago
Jake was so knowledgeable and helpful. I'm so glad I spoke to him. He made everything easy and explained everything everything step of the way. Again thanks Jake!
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Posted 1 year ago
Sydney Stewadson made the process of getting a new supplement easy. She was professional and very pleasant. She explained the policies I was contemplating and gave good advice. I would recommend Sydney to everyone. Very pleased with the service she gave me. Thanks
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Posted 1 year ago
I signed up for United health care supplemental plan John was very helpful in walking me through the process and in discussing all the available options. Looking forward to working with him Marian bouwmeester
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Posted 1 year ago
John Brooks was very helpful in reviewing our options and providing good information. He was friendly and supportive and answered all our questions. We feel confident we made a good choice because of his expertise!
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Posted 1 year ago
I love Alexander! She is so knowledgeable and helpful every step of the way! Im surprise i waited last min for help in researching the best medicare plan! Im just overwhelmed by the info on the web so i decided to seek some professional help and Alexander made it easy as to breaking down the best plan for myself. My husband will calling her for assistance! Thank you again for all your help! I really do appreciate you for making this a fast and easy process!
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Posted 1 year ago
Alex Williams was great! I had checked with half a dozen other outfits, one wanting almost $1300 for guidance. Alex walked me through my choices, clearly explained everything and made it easy! Clearly, with people like Alex, chapter is the way to go! The only way to go!
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Posted 1 year ago
I had the pleasure of having Jonathan McKnight assist me through the arduous process of choosing Medicare supplements. He was very knowledgeable and personable and had great patience answering all my questions. Going into the process my head was spinning trying to comprehend the pros and cons of each option, but with Jonathan's guidance I feel confident I chose the best plan to meet my needs. Additionally, I compared prices, company ratings, etc. on Medicare.gov as well as independent rating sites and none could beat the cost I was quoted nor the company recommended by Jonathan. I will not hesitate to refer friends and family to him.
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Posted 1 year ago
Cathy was amazing! She did not rush us, but took her time with us! She listened to our needs and what was important to us! She calmed our nerves and walked us through Med Gap as well as Medicare Advantage Programs and helped us decide on which plan would be right for us!
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Posted 1 year ago
My interaction with Chapter and particularly my consultant, Rachela, far exceeded my expectations. Every aspect of our interactions were professional and educational. Rachela was supportive in a tough situation and dedicated to make it all work seamlessly and it did. She made herself available to answer any quit address needs if/when they arose Thank you. I truly am grateful for the service and help.
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Posted 1 year ago
I was very anxious about switching from my employer's medical coverage to Medicare. Working with Alexandra (Alex)was wonderful! She was patient and kind and explained everything so that it was easy to understand. Alex gave me all the time I needed, and I did not feel rushed at any time. She was extremely knowledgeable and knew exactly what to recommend. She also made herself available if I had any questions when filling out the forms. I would definitely recommend Alex to family and friends.
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Posted 1 year ago
Venus was pleasant and kind. She found the best Medicare product to fit my needs. I appreciate her patience in answering all my questions and concerns. Thank you, Venus. Sincerely, Mary Anne Luckett, Madisonville, TN
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Posted 1 year ago
Josh Pederson was my advisor and was extremely helpful. I have been overwhelmed with the complexities. He was very patient with all my questions and took the time to explain the process, how parts A, B & D work as well as Medicare Advantage. I am recently disabled and under 65 so there are some other important considerations for what to expect now and then several years down the road when I reach 65. He also took the time to ensure I understood ‘the donut’ & how I may be affected this year and the coming year. I definitely recommend working with Josh.
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Posted 1 year ago
Jonathan is the greatest! He looked into every nook and cranny to find us the best plans and pricing. We already had Medicare A & B and he found us a Medigap plan that really fit our needs. We could have never waded through all the complexities of the Part D plans. Jonathan gave us explained in detail the competitive coverages and pricing. Thanks Jonathan for spending a lot of time with us to get it right. I would recommend him and Chapter to anyone. Chapter was a great referral to us from Ann C, our financial planner at Edelmen Financial Engines.
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Posted 1 year ago
When picking out a health plan for supplement D prescription… My advisor was very kind, patient, informative, and supportive. She answered all my questions, respectively. She listened and understood all my questions that I had for each supplement. She described each plan carefully in detailed and walked me through the process for selecting which plan would best suit our needs. I would definitely recommend Chapters or my advisor to anyone looking to change a plan, renew a plan, or having questions about Medicare.
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Posted 1 year ago
My Broker for my Plan G Supplemental is Lati Carpenter and she was so amazing, professional, patient in answering my many questions and some were duplicate questions! I feel confident with my decision to go with Mutual of Omaha because I did a lot of research, which everyone needs to do so you know it is the best decision. This company has a 4.9 to 5 star rating for all of its clients and I saw them. Thank you Lati for all your help, you are the best ever!!!
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Posted 1 year ago
Jake was very helpful, knowledge and efficient. He explained everything clearly and answered any additional questions to make sure everything was understood and acceptable for a potential new customer. We were able to quickly complete the enrollment processes which was very straight forward. Thanks Jake
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Posted 1 year ago
Chapter is rated 5.0 based on 3,088 reviews