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Chapter Reviews

5.0 Rating 4,993 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
Bennett was extremely helpful and knowledgeable in explaining everything I needed to know about Medicare. Great job 👏!
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Posted 4 months ago
The best thing I did was to call Chapter. I had a lot of questions about the difference between Medicare and the Advantage plans we see all the time and What different plans Medicare actually had. Janice was fantastic. She answered all my questions, provided me phone numbers, she is the best!!
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Posted 4 months ago
Thank you Bennett Osborne!! He was very knowledgeable about Medicare & all the plans available to me. I’m moving from one state to another & had no idea I would be eligible to go back to original Medicare at this time!! So awesome & cost effective too ! Plus reviewed the supplemental & drug options clarifying & answering all my questions!! He’s simply the best & I am grateful he was at chapter, sharing his knowledge & expertise! Definitely referring him to all my friends!!
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Posted 4 months ago
Tom Fehr is an excellent customer service representative. He answered my questions and found me the best plan possible for my hot mess self. I appreciate all his help
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Posted 4 months ago
I talked to Doug Hall today and he put all my nervousness to rest and answered all my questions and was the most helpful and signed me up for the plan
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Posted 4 months ago
Mike was extremely patient and knowledgeable helping me navigate this experience called Medicare sign up. He’s simple great. I’ll definitely be giving his number to those friends and family members coming on board soon. Thanks again Mike. 5 Stars
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Posted 4 months ago
My Chapter Advisor is Doug Hall. He was very polite and professional. He advised me and walked me through the process. I am very pleased with the recommendations he made.
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Posted 4 months ago
I want to thank my Chapter Advisor, Kayla Torry for her help and advise. She was extremely knowledgeable and professional in reviewing all my options to get the best medical coverage at the best value. With her assistance, I was able to complete the Medicare sign up process with ease. I appreciated her ability to explain such a complex system in a way that allowed me to make the wisest decisions to move forward. Kayla also provided a step by step process to facilitate the application and complete the enrollment. I would highly recommend Chapter.
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Posted 4 months ago
The Medicare information was laid out extremely well. It was done in a step-by-step format that was easy to understand. Thank you.
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Posted 4 months ago
I am so happy that I contacted Chapter because I thought it would be just a company that would help me to connect with a more reasonable insurance company. Well the best thing is it was so much more than that. I got to know Geoffrey Keen who is a sincere and very helpful person. Chapter should be proud to know this young man works for them. He truly cares about his possible customers and present customers. Thank you Geoffrey.😊
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Posted 4 months ago
Alex was beyond helpful. I was overwhelmed, I advised Alex of what I was looking for. He was able to narrow it down and get the best plan available! I could not be happier!
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Posted 4 months ago
Excellent customer service, providing excellent and clear options. Followed up making sure everything was done.
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Posted 4 months ago
Tom was very helpful and very knowledgeable about everything i kneed to know,
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Posted 4 months ago
Tom was very helpful and very knowledgeable about everything i kneed to know,
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Posted 4 months ago
Chapter is amazing!!! I had a fabulous and very helpful conversation with both Venus Hernandez and Patrick Marlow! I think your company is very valuable especially since I’m new to this whole Medicare world. You guys did an awesome job in helping me make this easy. Thank you so much 😊🙏🏻
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Posted 4 months ago
I just completed signing up for my Medicare Advantage plan today. Matt Willenborg was super patient with me. As I had many questions after managing health insurance accounts for over 30 years, and seeing patients who have made bad choices in Advantage plans. I had so many questions! However, he stuck with me through 3 or 4 phone calls. I highly recommend Matt for assistance with choosing a plan! Thank you Chapter, and Matt!
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Posted 4 months ago
My name is Carl and I needed to sign up for Medicare part B and C and the enrollment period had closed. I was covered by my wife’s work so I never needed to worry about it, until she got laid off this past May. I was watching Dr . Weir on YouTube and he referenced Chapter as a possible solution to my dilemma. I called and spoke to Mr. Mike Falcon, after explaining my situation to him, Mike explained how Chapter could ease my concerns and we talked for a while and I told him I had to talk to my wife about it but would get back to him. I did and I am glad Mike was patient with me he explained everything to my satisfaction and clarity (as I am a stroke survivor and sometimes get things confused) I wouldn’t have known what to do or where to turn if it had not been for Mr. Mike Falcon and Chapter.
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Posted 4 months ago
Scott Smith was very knowledgeable and easy to talk to. Very informative
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Posted 4 months ago
Kai was great help. Was very patient with me and explained plan well. Thank you Kai
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Posted 4 months ago
Matt I want to thank you for all your help with my insurance needs. Your guidance, patience, and attention to detail made the process so much easier and gave me confidence that everything was handled correctly. I truly appreciate the time and care you put into ensuring I had the right coverage. Sincerely Mary Lake
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Posted 4 months ago
Chapter is rated 5.0 based on 4,993 reviews