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Chapter Reviews

5.0 Rating 3,088 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
Venus was extremely thorough explaining all the coverages I will have with my Medicare advantage plan. I am in the process of moving to another state and had to have everything transferred to that new state. It was a very easy transition with her help.
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Posted 1 year ago
No cards no nothing
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Posted 1 year ago
Kayla was very helpful and patient explaining everything and so nice. I feel good about the plan she helped me choose.
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Posted 1 year ago
Josh did a great job helping me with this .. He knew what I need and I really appreciate his help and I will recommend him to other people.
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Posted 1 year ago
Cat was so helpful and patient listening to my daughters complex medical history and needs. It was a pleasure dealing with her and I appreciate the special care.
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Posted 1 year ago
John Brooks is a terrific agent, explaining things clearly and concisely, and truly solicitous of our needs. He answered all our questions and was a pleasure to deal with. I recommend him unreservedly.
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Posted 1 year ago
Jonathan was superb! He demonstrated patience, knowledge, helpfulness and much more. I am not sure if other individuals are nervous and anxious about enrolling in Medicare and then investigating all the gap plans available, but I was. Jonathan could not have been more gracious. I would recommend him without reservation.
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Posted 1 year ago
Chapter has an awesome Customer Service in Vinson Costanza. He was very patient and through. He found Great Medicare Advantage Coverage for me and was overall a wonderful human being.
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Posted 1 year ago
The professionalism and customer relations is second to none. As someone who has and still am in business as a professional and very conscious of being as articulate and in some cases more do than I’ve heard alleged professionals who actually have just fair articulation, as using the term “Utterers” instead of “Others” which sometimes makes me nuts. And sine also using other examples of bad articulation. And incorrect terminology when speaking. Though that said I have been animate about this dice elementary school in the 1960’s.
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Posted 1 year ago
While searching for Medicare benefits options Chapter along with a few others came up. After talking to others, Tyler called me from Chapter. After he asked a few questions he came back with a couple options. He broke down both plans and made his recommendations based on my questions and his questions of my needs. Follow up and attentiveness were exceptional.
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Posted 1 year ago
Lati was absolutely terrific! She is pleasant, knowledgeable, thorough and detail oriented, and full of excellent advice. The work we accomplished in 1 hour, I could not have figured out for weeks! I know - Part B was bad enough with all the waiting on the line for someone to answer the phone and then waiting in long, long lines for Medicare employees who were over 90 min late to work and then after they came, dealing with huge crowds. Late is a dream and actually made it fun. I wholeheartedly recommend her and will tell everyone I know about her. Sharon Barclay Kime
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Posted 1 year ago
John Brooks Jr. was extremely helpful and knowledgable. He helped me wade through a number of issues regarding signing up my son, who recently qualified for Medicare as a disabled adult. He was thorough and thoughtful. I appreciate his help very much.
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Posted 1 year ago
Venus was very knowledgeable. The process was very easy and straightforward. All of my questions were answered completely. Thanks
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Posted 1 year ago
Many thanks to Cath Selig our Chapter Medicare advisor. Her help , patience, expertise , and guidance have been very much appreciated by both my husband and myself. It has been a pleasure dealing with Cath Selig. We highly recommend her.
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Posted 1 year ago
Miss Cathy was absolutely great very polite and knowledgeable and attentive to very informative details , I’m very impressed with her and hope to continue working with her in the future. She’s definitely a asset to the Chapter company. Xiomara Dominguez
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Posted 1 year ago
I am very happy with Chapter and with the license Medicare advisor Mr. Jonathan McKnight. He was very helpful and knowledgeable in our search for a new Medicare dual program. His customer service and professionalism was superb and he made the enrollment process easy and smooth. I highly recommend Chapter to anyone looking for information and in the help to find a Medicare plan thar is most beneficial to the customer.
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Posted 1 year ago
Brian Beall explained everything very understandably. Having things make sense made me happy. Prices are good. Very nice experience. I'm completely satisfied.
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Posted 1 year ago
June 04, 2024 To Whom it may concern, For months this year 2024 I’ve been putting off signing up for Medicare. I guess I felt doing this would admit “I’m old” as this has been a year of struggle and despair. I was let go from a career I’ve spent 31 years building, and in no way ready to retire! But my Company was scaling down, and letting us “Oldies” go in favor of the “20 Something’s” they can pay far less. So it’s been traumatic to say the least! My husband out of sheer frustration did some research and found “Charter” as my husband knew I would not do the work myself. He called Chapter and spoke with “Brian” my husband said “Honey call this guy really knows what he’s talking about!” Please just see what he has to say! So in order to not disappoint my hubby further I called Chapter. I asked for Brian, I was afraid this call was gonna be the same as others who had reached out to me with their own agenda. Their demeanor did not help in my view of this overwhelming task I saw ahead of me! June 4, 2024 all that changed. I got to speak with a representative that had only one agenda, to help ME! Help me not only understand Medicare but make sure that I felt comfortable with what he was sharing. At the end of our conversation I felt a huge weight off my shoulders. Something I’d been dreading Brian actually made it something I look forward to and am no longer worried about. Now in your world this may not be a big deal but to someone who has experienced a lot of grief this year this meant the world to me. I just wanted to reach out and Thank him with all my heart. I asked if I could “Tip” him in some way Brian said “Absolutely not” that this was not something he can accept. Please make a point to reach out to Brian and in some way recognize his demeanor and professionalism! I’m now on my way and am a happy camper! We will be working with Brian again for my husband as he turns 65 next year and sending my Sister and other family members to Chapter and Brian! God Bless, Most Sincerely, Debbie Eddington 503-333-3177
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Posted 1 year ago
As a parent of a special needs adult daughter, we often struggle to do what's best for her. Often times is just a best guess and hope for the best. Stephanie Dragar was a Godsend in helping us find the absolute best medical plan for our daughter. She's now on our speed dial!
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Posted 1 year ago
Explained everything to detail for me. She told me of a better plan than I had already chosen. I was going to go with my decision but Iwas feeling....I don't know so I decided to schedule a conference and see what she had to say and I'm glad I did. Her custermer service is to be commended. I was under no pressure. Nothing. I am so glad to have her as mine. I will definantly refer her. She is truly awesome.
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Posted 1 year ago
Chapter is rated 5.0 based on 3,088 reviews